Organizational Nerve

Organizational Nerve — Designing Teams to Feel & Innovate given at http://2013.iasummit.org.

Here are the notes and handouts from my presentation:
http://cl.ly/1z2z0r0F3f1z

Transcript

1. @shmuel
   Organizational Nerve
   

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2. @shmuel
   Samuel Mikel Bowles
   I work I tweet I speak
   @shmuel IA Summit ’13
   

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3. @shmuel
   Creativity &
   Problem Solving
   

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4. @shmuel
   WYSIWYG
   

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5. @shmuel
   “Nope. Can’t do that.”
   

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6. @shmuel
   Win Friends
   

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7. @shmuel
   Feasibility
   

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8. @shmuel
   Technical Skills
   

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9. @shmuel
   G A P
   

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10. @shmuel
    Needs & Language
    

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11. @shmuel
    Design Firm
    International Design Firm
    Mobile Software Co.
    

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12. @shmuel
    Agile, Lean
    Measurement & Metrics
    

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13. @shmuel
    Efficiency
    Efficiency
    

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14. @shmuel
    Better way?
    Efficiency vs. Humanity
    

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15. @shmuel
    

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16. @shmuel
    Creative & Engineering
    Culture
    

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17. @shmuel
    General Principles
    

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18. @shmuel
    Heuristics
    

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19. @shmuel
    Engineering Co.
    

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20. @shmuel
    Neo-Taylorism
    

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21. @shmuel
    Measurement
    Economic Efficiency
    Productivity
    

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22. @shmuel
    Dehumanizing
    

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23. @shmuel
    Mobile Software Co.
    

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24. @shmuel
    Visualized
    

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25. @shmuel
    Email:
    

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26. @shmuel
    Taylor, Drucker, Ohno
    

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27. @shmuel
    7 Wastes
    

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28. @shmuel
    Overproduction
    Time
    Transportation
    Processing
    Inventory
    Movement
    Defects
    

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29. @shmuel
    Information Economy
    

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30. @shmuel
    Transportation
    

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31. @shmuel
    Communication
    

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32. @shmuel
    Bandwidth
    Currupt Packets
    Routing Errors
    

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33. @shmuel
    Changing Contexts
    

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34. @shmuel
    David Meyer
    Director of Brain, Cognition & Action Lab at U of M
    

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35. @shmuel
    2X
    

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36. @shmuel
    Dr. Barry Schwartz’s
    Paradox of Choice
    

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37. @shmuel
    Model
    

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38. @shmuel
    Example
    

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39. @shmuel
    Terrible Realization
    

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40. @shmuel
    Noise to Signal
    

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41. @shmuel
    Lateral Step
    

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42. @shmuel
    3.8 Billion Years
    

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43. @shmuel
    Biomimetics
    

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44. @shmuel
    “The Conscious Emulation of
    Nature’s Genius”
    — The Biomimicry Group
    

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45. @shmuel
    Incredible
    Economy of Means
    

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46. @shmuel
    “Life’s Principles”
    

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47. @shmuel
    • Evolve to Survive
    • Be Resource Efficient
    • Adapt to Changing Conditions
    • Integrate Development & Growth
    • Be locally attuned and responsive
    • Use life-friendly materials
    

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48. @shmuel
    • Evolve to Survive
    • Be Resource Efficient
    • Adapt to Changing Conditions
    • Integrate Development & Growth
    • Be locally attuned and responsive
    • Use life-friendly materials
    

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49. @shmuel
    Experiment
    Human-friendly?
    

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50. @shmuel
    Strategies
    

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51. @shmuel
    Evolve to Survive
    • Replicate what works
    • Integrate the unexpected
    • Reshuffle Information
    

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52. @shmuel
    Adapt to Change
    • Maintain integrity through
    self renewal
    • Embody Resilience
    

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53. @shmuel
    Model
    

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54. @shmuel
    Crystalized Dogma
    

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55. @shmuel
    Snapshot
    

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56. @shmuel
    Copying vs. Following
    

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57. @shmuel
    Failures from my past
    Frozen snapshot
    Design principles
    Instinct
    

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58. @shmuel
    Human Capital
    

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59. @shmuel
    How do you motivate people to act?
    How do you align their actions?
    How do you encourage continuos growth?
    ?
    

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60. @shmuel
    The Next Leap
    

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61. @shmuel
    “The key to progress in
    production improvement,
    I feel, is letting the plant
    people feel the need.”
    — Taiichi Ohno
    

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62. @shmuel
    The Nervous System
    

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63. @shmuel
    

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65. @shmuel
    “Ouch!”
    

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66. @shmuel
    Ick :(
    

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67. @shmuel
    Research
    

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68. @shmuel
    Heuristics
    

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69. @shmuel
    Mark Peters
    

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70. @shmuel
    Mark Peters
    CEO of Butterball Farms
    

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73. @shmuel
    Mark’s Father
    

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74. @shmuel
    3.3%
    2000-2008
    

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75. @shmuel
    800 W2s
    (US Employee Tax Form)
    

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76. @shmuel
    140 Employees
    

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77. @shmuel
    50 Positions Churned
    

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78. @shmuel
    20 People
    

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79. @shmuel
    5 People
    

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80. @shmuel
    Different Kind of Company
    

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81. @shmuel
    New Lunch Rooms
    New Locker Rooms
    Leadership Training
    Spanish & English
    

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82. @shmuel
    Huge Improvement
    

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83. @shmuel
    Problem
    

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84. @shmuel
    60 Days
    

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85. @shmuel
    Rough Throughput Number
    Pounds packed per labor hour
    

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86. @shmuel
    18.5
    

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87. @shmuel
    $228,000
    

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88. @shmuel
    Sales
    

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89. @shmuel
    22
    

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90. @shmuel
    3.5
    

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91. @shmuel
    Crazy Solution
    

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92. @shmuel
    $12/hr
    

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93. @shmuel
    $8/hr
    

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94. @shmuel
    50/50
    

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95. @shmuel
    30 Days
    

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96. @shmuel
    60 Days
    24.5
    $720,000
    

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97. @shmuel
    $35,000
    60
    

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98. @shmuel
    $50,000
    40
    

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99. @shmuel
    Adapt
    Evolve
    Pain & Pleasure
    

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100. @shmuel
     We Failed
     

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101. @shmuel
     Strategic Planning
     

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102. @shmuel
     Moderate Change
     

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103. @shmuel
     Meeting
     

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104. @shmuel
     Few Questions
     

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105. @shmuel
     3 Letters
     

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106. @shmuel
     “I feel misled. What communication I
     have had (basically with Samuel in 1-
     on-1s) isn’t matching what appear to be
     the opinions of the leadership team.”
     

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107. @shmuel
     “It feels like my ability to be a fully
     contributing member of the team has
     been diminished. I worry that what it
     means is that I wont ever be the type of
     employee that I used to be.”
     

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108. @shmuel
     :(
     

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109. @shmuel
     Legitimate. Valuable.
     Universal.
     

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110. @shmuel
     Resilience
     

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111. @shmuel
     Redundancy
     

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112. @shmuel
     More Holistic
     Communication
     

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113. @shmuel
     4 Senses
     • Participate
     • Observe
     • Listen
     • Measure
     

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114. @shmuel
     A Value Metric
     

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115. @shmuel
     The 6 Be’s
     

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116. @shmuel
     The 6 Be’s
     • Be Passionate
     • Be Engaged
     • Be Generous
     • Be Collaborative
     • Be Human
     

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117. @shmuel
     Our team is motivated by their own
     interests and enjoyment of work.
     Our team is free to take risks and fail
     in the pursuit of learning.
     

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118. @shmuel
     Likert Scale
     

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119. @shmuel
     Report Card
     

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120. Report Card
     0
     1.25
     2.50
     3.75
     5.00
     B+ B- B B B C+
     Be Human Be Passionate Be Engaged Be Growing Be Generous Be Collaborative
     Min
     Max
     Avg
     B
     

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122. @shmuel
     Many Perspectives
     

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123. @shmuel
     Many Nerves
     

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124. @shmuel
     Still Experimenting
     

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125. @shmuel
     “So, how do you
     like your new role?”
     

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126. @shmuel
     Same Role
     Different Client
     

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127. @shmuel
     Frame Problems
     Propose Experiments
     Iterate, Iterate, Iterate
     

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128. @shmuel
     Your turn.
     

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129. @shmuel
     Questions?
     

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