Organizational Nerve

@shmuel Organizational Nerve

@shmuel Samuel Mikel Bowles I work I tweet I speak
@shmuel IA Summit ’13

@shmuel Creativity & Problem Solving

@shmuel WYSIWYG

@shmuel “Nope. Can’t do that.”

@shmuel Win Friends

@shmuel Feasibility

@shmuel Technical Skills

@shmuel G A P

@shmuel Needs & Language

@shmuel Design Firm International Design Firm Mobile Software Co.

@shmuel Agile, Lean Measurement & Metrics

@shmuel Efﬁciency Efﬁciency

@shmuel Better way? Efﬁciency vs. Humanity

@shmuel

@shmuel Creative & Engineering Culture

@shmuel General Principles

@shmuel Heuristics

@shmuel Engineering Co.

@shmuel Neo-Taylorism

@shmuel Measurement Economic Efﬁciency Productivity

@shmuel Dehumanizing

@shmuel Mobile Software Co.

@shmuel Visualized

@shmuel Email:

@shmuel Taylor, Drucker, Ohno

@shmuel 7 Wastes

@shmuel Overproduction Time Transportation Processing Inventory Movement Defects

@shmuel Information Economy

@shmuel Transportation

@shmuel Communication

@shmuel Bandwidth Currupt Packets Routing Errors

@shmuel Changing Contexts

@shmuel David Meyer Director of Brain, Cognition & Action Lab
at U of M

@shmuel 2X

@shmuel Dr. Barry Schwartz’s Paradox of Choice

@shmuel Model

@shmuel Example

@shmuel Terrible Realization

@shmuel Noise to Signal

@shmuel Lateral Step

@shmuel 3.8 Billion Years

@shmuel Biomimetics

@shmuel “The Conscious Emulation of Nature’s Genius” — The Biomimicry
Group

@shmuel Incredible Economy of Means

@shmuel “Life’s Principles”

@shmuel • Evolve to Survive • Be Resource Efﬁcient •
Adapt to Changing Conditions • Integrate Development & Growth • Be locally attuned and responsive • Use life-friendly materials

@shmuel Experiment Human-friendly?

@shmuel Strategies

@shmuel Evolve to Survive • Replicate what works • Integrate
the unexpected • Reshufﬂe Information

@shmuel Adapt to Change • Maintain integrity through self renewal
• Embody Resilience

@shmuel Model

@shmuel Crystalized Dogma

@shmuel Snapshot

@shmuel Copying vs. Following

@shmuel Failures from my past Frozen snapshot Design principles Instinct

@shmuel Human Capital

@shmuel How do you motivate people to act? How do
you align their actions? How do you encourage continuos growth? ?

@shmuel The Next Leap

@shmuel “The key to progress in production improvement, I feel,
is letting the plant people feel the need.” — Taiichi Ohno

@shmuel The Nervous System

@shmuel

@shmuel “Ouch!”

@shmuel Ick :(

@shmuel Research

@shmuel Heuristics

@shmuel Mark Peters

@shmuel Mark Peters CEO of Butterball Farms

@shmuel Mark’s Father

@shmuel 3.3% 2000-2008

@shmuel 800 W2s (US Employee Tax Form)

@shmuel 140 Employees

@shmuel 50 Positions Churned

@shmuel 20 People

@shmuel 5 People

@shmuel Different Kind of Company

@shmuel New Lunch Rooms New Locker Rooms Leadership Training Spanish
& English

@shmuel Huge Improvement

@shmuel Problem

@shmuel 60 Days

@shmuel Rough Throughput Number Pounds packed per labor hour

@shmuel 18.5

@shmuel $228,000

@shmuel Sales

@shmuel 22

@shmuel 3.5

@shmuel Crazy Solution

@shmuel $12/hr

@shmuel $8/hr

@shmuel 50/50

@shmuel 30 Days

@shmuel 60 Days 24.5 $720,000

@shmuel $35,000 60

@shmuel $50,000 40

@shmuel Adapt Evolve Pain & Pleasure

@shmuel We Failed

@shmuel Strategic Planning

@shmuel Moderate Change

@shmuel Meeting

@shmuel Few Questions

@shmuel 3 Letters

@shmuel “I feel misled. What communication I have had (basically
with Samuel in 1- on-1s) isn’t matching what appear to be the opinions of the leadership team.”

@shmuel “It feels like my ability to be a fully
contributing member of the team has been diminished. I worry that what it means is that I wont ever be the type of employee that I used to be.”

@shmuel :(

@shmuel Legitimate. Valuable. Universal.

@shmuel Resilience

@shmuel Redundancy

@shmuel More Holistic Communication

@shmuel 4 Senses • Participate • Observe • Listen •
Measure

@shmuel A Value Metric

@shmuel The 6 Be’s

@shmuel The 6 Be’s • Be Passionate • Be Engaged
• Be Generous • Be Collaborative • Be Human

@shmuel Our team is motivated by their own interests and
enjoyment of work. Our team is free to take risks and fail in the pursuit of learning.

@shmuel Likert Scale

@shmuel Report Card

Report Card 0 1.25 2.50 3.75 5.00 B+ B- B
B B C+ Be Human Be Passionate Be Engaged Be Growing Be Generous Be Collaborative Min Max Avg B

@shmuel Many Perspectives

@shmuel Many Nerves

@shmuel Still Experimenting

@shmuel “So, how do you like your new role?”

@shmuel Same Role Different Client

@shmuel Frame Problems Propose Experiments Iterate, Iterate, Iterate

@shmuel Your turn.

@shmuel Questions?

Organizational Nerve

Organizational Nerve

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