Cloud-First Culture: A Mindset Shift Across the Org

Transcript

1. October 11, 2024 | Spiros Economakis Cloud-First Culture: A Mindset Shift Across the Org Mattermost 5:00am ET
2. Mattermost Mattermost accelerates mission-critical work in defense, government, and critical infrastructure enterprises
3. Serving: Two types of customers On-Prem/Air-gapped customers Cloud Customers
4. The Decision to go Cloud
5. Why Cloud: The Catalyst for Change The need for a flexible solution to meet the needs of both on-prem and cloud customers.
6. Why Cloud: The Catalyst for Change • Mattermost Cloud anywhere: • SaaS • Public/Private Cloud • Air-gapped/On-prem
7. Why Cloud: The Catalyst for Change
8. Why Cloud: The Catalyst for Change Ensuring security through dedicated infrastructure and network for cloud customers.
9. Why Cloud: The Catalyst for Change Demand for 99.99% uptime and reliability.
10. Beyond Technology: The Real Transformation
11. Cloud-First: More Than Just Technology It’s not just about following cloud-native principles.
12. Cloud-First: More Than Just Technology Cloud-first meant breaking down silos and transforming processes across all departments.
13. Cloud-First: Across Departments
14. The Cloud-First Shift Across the Org Engineering
15. Engineering: Old Team structure Dev and Ops collaboration model, with each team specializing where needed, but also sharing where necessary.
16. Engineering: New Team structure Collaboration between Dev and SRE happens around operational criteria.
17. Engineering: SDLC • Embraced Kubernetes and operators for scalability and resilience. • No more local or VM envs. Disposable environments for rapid iteration and testing in Mattermost Cloud.
18. Engineering: Outcome Mattermost Cloud anywhere with: • Mattermost Operator (k8s) • SaaS • Public/Private Cloud • Air-gapped/on-prem • Partners
19. The Cloud-First Shift Across the Org Engineering Support
20. Support: Kubernetes Training Training to troubleshoot issues for SaaS, public/private cloud and on-prem kubernetes.
21. The Cloud-First Shift Across the Org Engineering Support Sales
22. Sales Enablement: Questionnaire Training to sell (why, when, how) cloud products with a deep understanding of customer needs.
23. The Cloud-First Shift Across the Org Engineering Support Sales Marketing
24. Marketing: Cloud Messaging Aligning cloud messaging with Ideal Customer Profiles (ICP) with high Total Cost of Ownership and security needs.
25. Realizing New Capabilities
26. Dogfooding Use our own product to complete our mission
27. Empowering the Entire Organization “Build once and for all”
28. Cloud Week: Our Annual Innovation Event A week dedicated to “living” and “breathing” the cloud. Celebrating Mattermost Cloud evolution with videos, demos, and training sessions across the entire org.
29. Outcomes: The Impact of Cloud-First
30. Understanding adoption We can finally collect enough metrics with Mattermost Cloud (SaaS) to understand the product better.
31. Cloud First: A reliable release pipeline Beta Enterprise Professional Dedicated Release Rollout GA Soak time: 48h Soak time: 72h Soak time: 24h
32. Reliability Reduced bugs for mission-critical customers. Enhanced reliability and resiliency across all environments. Easier and predictable upgrades for each release.
33. Tangible Outcomes
34. The Reality Check
35. Challenges Constant direction changes Sales teams leaning on familiar solutions. Slower delivery pipeline
36. The Path Forward What could your organization achieve with a cloud-first approach?
37. Thanks