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Cloud-First Culture: A Mindset Shift Across the...
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Spiros Economakis
October 27, 2024
Technology
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Cloud-First Culture: A Mindset Shift Across the Org
Spiros Economakis
October 27, 2024
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Transcript
October 11, 2024 | Spiros Economakis Cloud-First Culture: A Mindset
Shift Across the Org Mattermost 5:00am ET
Mattermost Mattermost accelerates mission-critical work in defense, government, and critical
infrastructure enterprises
Serving: Two types of customers On-Prem/Air-gapped customers Cloud Customers
The Decision to go Cloud
Why Cloud: The Catalyst for Change The need for a
flexible solution to meet the needs of both on-prem and cloud customers.
Why Cloud: The Catalyst for Change • Mattermost Cloud anywhere:
• SaaS • Public/Private Cloud • Air-gapped/On-prem
Why Cloud: The Catalyst for Change
Why Cloud: The Catalyst for Change Ensuring security through dedicated
infrastructure and network for cloud customers.
Why Cloud: The Catalyst for Change Demand for 99.99% uptime
and reliability.
Beyond Technology: The Real Transformation
Cloud-First: More Than Just Technology It’s not just about following
cloud-native principles.
Cloud-First: More Than Just Technology Cloud-first meant breaking down silos
and transforming processes across all departments.
Cloud-First: Across Departments
The Cloud-First Shift Across the Org Engineering
Engineering: Old Team structure Dev and Ops collaboration model, with
each team specializing where needed, but also sharing where necessary.
Engineering: New Team structure Collaboration between Dev and SRE happens
around operational criteria.
Engineering: SDLC • Embraced Kubernetes and operators for scalability and
resilience. • No more local or VM envs. Disposable environments for rapid iteration and testing in Mattermost Cloud.
Engineering: Outcome Mattermost Cloud anywhere with: • Mattermost Operator (k8s)
• SaaS • Public/Private Cloud • Air-gapped/on-prem • Partners
The Cloud-First Shift Across the Org Engineering Support
Support: Kubernetes Training Training to troubleshoot issues for SaaS, public/private
cloud and on-prem kubernetes.
The Cloud-First Shift Across the Org Engineering Support Sales
Sales Enablement: Questionnaire Training to sell (why, when, how) cloud
products with a deep understanding of customer needs.
The Cloud-First Shift Across the Org Engineering Support Sales Marketing
Marketing: Cloud Messaging Aligning cloud messaging with Ideal Customer Profiles
(ICP) with high Total Cost of Ownership and security needs.
Realizing New Capabilities
Dogfooding Use our own product to complete our mission
Empowering the Entire Organization “Build once and for all”
Cloud Week: Our Annual Innovation Event A week dedicated to
“living” and “breathing” the cloud. Celebrating Mattermost Cloud evolution with videos, demos, and training sessions across the entire org.
Outcomes: The Impact of Cloud-First
Understanding adoption We can finally collect enough metrics with Mattermost
Cloud (SaaS) to understand the product better.
Cloud First: A reliable release pipeline Beta Enterprise Professional Dedicated
Release Rollout GA Soak time: 48h Soak time: 72h Soak time: 24h
Reliability Reduced bugs for mission-critical customers. Enhanced reliability and resiliency
across all environments. Easier and predictable upgrades for each release.
Tangible Outcomes
The Reality Check
Challenges Constant direction changes Sales teams leaning on familiar solutions.
Slower delivery pipeline
The Path Forward What could your organization achieve with a
cloud-first approach?
Thanks
None