There is a path forward for companies to deliver high-definition customer experiences (HD-CX): Eliminating the roadblocks included with traditional CRMs, removing the busy work that technology should do, and getting rid of blind spots created by siloed data across customer-facing teams.
In this webinar with Liz Miller, VP & Principal Analyst, Constellation Research and Clare Dorrian, CMO, SugarCRM, we highlighted:
- Why customer experience is the ultimate measure of churn
- How aligning marketing, sales, and service teams can improve customer satisfaction
- How technology and AI are changing the game as customers are changing the rules of engagement