2.5hでIVRを構築できた話 / Build IVR with Amazon Connect in 2.5 hours

Transcript

1. IͰ*73ΛߏஙͰ͖ͨ࿩ ΈΜͳͷϚʔέοτ
   ށᖒ
   ୓໵
   
   දࢀಓ(&&,
   #"3
   
2. ࣗݾ঺հ w ށᖒ
   ୓໵
   !UP[BXBO
   PS
   !UP[BXB
   w ΈΜͳͷϚʔέοτגࣜձࣾ
   $50
   w Ϋϥ΢υ
   LT
   .-ʹڵຯ
3. ͘Β͠ͷϚʔέοτ w छྨͷग़ுαʔϏε͕པΊΔ
   w ࣄલʹྉ͕ۚΘ͔Δ
   w ޱίϛ͔Β࣮੷Ͱ൑அͰ͖Δ
4. ՝୊ w ग़ுαʔϏεۀք͸ґཔ͕ෳࡶ
   w ςΩετΑΓి࿩ͷํ͕ίϛϡχέʔγϣϯ͠΍͍͢
   w ฐࣾͰ΋ɺར༻ऀɺࣄۀऀͱి࿩ΛΑ͘ར༻͢Δ
   w ࠓ࢖͍ͬͯΔ*73͸ػೳվमʹ͕͔͔࣌ؒΔ
5. "84͕
   Ϋϥ΢υܕίϯλΫτηϯλʔ
   ͷఏڙ։࢝
6. "NB[PO
   $POOFDU
7. "NB[PO
   $POOFDU w ηϧϑαʔϏεͷΫϥ΢υܕίϯλΫτηϯλʔ
   w "NB[POຊମͷίϯλΫτηϯλʔͷٕज़Λར༻
   w ैྔ՝੍ۚ
   w ి࿩൪߸͸
   
   
   ͕࢖͑Δ
8. ͜ΕͳΒɺ୹࣌ؒͰ
 ߏஙग़དྷͦ͏ʂ
9. ଞͷ"84αʔϏεͱͷ ࿈ܞ΋ग़དྷͦ͏ʂ
10. ࢖͏͔͠ͳ͍
11. Ͱ͖ͨʂ
12. ίʔϧϑϩʔ w Ӧۀ࣌ؒ൑ఆ
    ΩϡʔΠϯά
    ΤʔδΣϯτͷৼ෼ͷΈ
    w Ξφ΢ϯε͸"NB[PO
    1PMMZΛར༻
14. !14
15. ͜͜·Ͱ࣌ؒ΄Ͳ
16. ͜͜·Ͱ
 ίʔυ͸ॻ͍͍ͯͳ͍
17. -BNCEBͱ࿈ܞͰ͖Δ w ίʔϧϑϩʔʹ-BNCEBΛ૊ΈࠐΉ
    w ίʔϧͷσʔλΛ-BNCEBʹ౉ͯ͠ॲཧͰ͖Δ
    w ·ͨɺ-BNCEBͷ݁ՌΛड͚ͯϧʔςΟϯάͰ͖Δ
18. ॕ೔ͷ൑ఆ w $POOFDUͷػೳͰɺӦۀ࣌ؒͷઃఆ͸Ͱ͖Δ
    w ॕ೔ʹ͸ඇରԠ
    w -BNCEBͰॕ೔͔൑ఆͤ͞Δ
19. ίʔϧঢ়گͷ௨஌ w -BNCEB $MPVE8BUDI
    5SJHHFSͰՔಇঢ়گͷ௨஌΋Մೳ
20. ͜͜·Ͱ࣌ؒ

21. ·ͱΊ w "NB[PO
    $POOFDUͰ୹࣌ؒͰ*73ΛߏஙͰ͖ͨ
    w ೦ೖΓͳςετΛߟ͑ͯ΋ɺ೔Ҏ಺ʹ͸ऴΘΔ
    w Ҡసͷଟ͍ελʔτΞοϓͷ୅දి࿩ʹ΋ྑͦ͞͏
22. ΤϯδχΞɺੵۃ࠾༻தͰ͢ʂ
    ग़ுαʔϏεۀքʹςΫϊϩδʔΛ
    ஫ೖ͠·͠ΐ͏ʂ
23. ͋Γ͕ͱ͏͍͟͝·ͨ͠