Maria Gutierrez - Time for a Health Check: Building the Operating System of a Healthy and Responsible Tech Business

Most growing companies are constantly in flux, with new internal and external learnings and challenges emerging almost daily regardless of the type of business or company stage. To create a healthy business that can adapt and deliver on its plans, it pays to be intentional about how all aspects of the business operate together. This talk will cover how you can tackle common challenges tech companies face by aligning your Strategy, Execution and People more systematically.

Head to www.turingfest.com to find out more about Europe's best cross-functional tech conference.

Transcript

1. 1
   Building the
   Operating System of a
   Healthy and Responsible
   Tech Business
   

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2. 2
   Building the
   Operating System of a
   Healthy and Responsible
   Tech Business
   

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3. @mariagutierrez
   Maria Gutierrez
   VP of Engineering Strategy and Operations @ Twitter
   

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5. 5
   .
   

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6. We are the

   that powers Twitter.
   

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7. This engine enables Tweeps
   to innovate and scale with
   ease, speed and confidence.
   

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8. Intercom
   FreeAgent
   LivingSocial
   Adobe
   iPlay
   Aegon UK
   

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9. 9
   No concern
   Circle of Concern
   Stephen Covey’s “Circle of Concern, Circle of Influence”
   

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10. 10
    Investopedia / Alison Czinkota
    

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11. 11
    Investopedia / Alison Czinkota
    

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12. 12
    Investopedia / Alison Czinkota
    

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13. Circle of Control
    13
    No concern
    Circle of In
    fl
    uence
    Circle of Concern
    

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15. Circle of Control
    Circle of Control
    15
    No concern
    Circle of
    
    
    Control
    Circle of In
    fl
    uence
    Circle of Concern
    

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16. 16
    “When we are no
    longer able to change
    a situation - we are
    challenged to change
    ourselves.”
    Viktor Frankl
    
    
    Austrian neurologist and Holocaust survivor
    

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17. 17
    ADAPTABILITY
    ADAPTABILITY
    ADAPTABILITY
    ADAPTABILITY
    ADAPTABILITY
    

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18. 18
    “ability of a system to
    adapt itself efficiently
    and fast to changed
    circumstances”
    Wikipedia
    

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19. 19
    “Risk management is the identification,
    evaluation, and prioritization of risks
    followed by coordinated and
    economical application of resources
    to minimize, monitor, and control the
    probability or impact of unfortunate
    events or to maximize the realisation of
    opportunities.”
    Wikipedia
    

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20. 20
    “Risk management is the identification,
    evaluation, and prioritization of risks
    followed by coordinated and
    economical application of resources
    to minimize, monitor, and control the
    probability or impact of unfortunate
    events or to maximize the realisation of
    opportunities.”
    Wikipedia
    

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21. 21
    “Risk management is the identification,
    evaluation, and prioritization of risks
    followed by coordinated and
    economical application of resources
    to minimize, monitor, and control the
    probability or impact of unfortunate
    events or to maximize the realisation of
    opportunities.”
    Wikipedia
    

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22. 22
    “Risk management is the identification,
    evaluation, and prioritization of risks
    followed by coordinated and
    economical application of resources to
    minimize, monitor, and control the
    probability or impact of unfortunate
    events or to maximize the realisation of
    opportunities.”
    Wikipedia
    

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23. 23
    Building the
    Operating System of a
    Healthy and Responsible
    Tech Business
    

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24. View Slide

25. Execution
    
    
    Principles
    

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26. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    

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27. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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29. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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30. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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31. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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32. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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33. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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34. View Slide

35. View Slide

36. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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37. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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38. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    

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39. 39
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    

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40. 40
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    OPERATING SYSTEM
    

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41. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    

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42. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    

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43. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    Org Design
    Headcount Planning
    
    Hiring
    
    Onboarding
    
    Talent Growth
    Performance Management
    
    Promotions
    
    Training and Coaching
    
    Comms
    

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44. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    

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47. Goals
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    Predictability
    (outputs)
    Im
    pact (outcom
    es)
    Knowledge & Skills
    Capacity
    

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48. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Values and
    Behaviours
    Predictability
    (outputs)
    Im
    pact (outcom
    es)
    Accountability
    Knowledge & Skills
    Capacity
    

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49. 49
    ACCOUNTABILITY
    ACCOUNTABILITY
    ACCOUNTABILITY
    ACCOUNTABILITY
    ACCOUNTABILITY
    

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50. 50
    “a situation in which someone
    is responsible for things
    that happen and can give a
    satisfactory reason for them”
    Cambridge Dictionary
    

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51. 51
    “a situation in which someone
    is responsible for things
    that happen and can give a
    satisfactory reason for them”
    Cambridge Dictionary
    

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52. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Values and
    Behaviours
    Predictability
    (outputs)
    Im
    pact (outcom
    es)
    Accountability
    Inclusion
    Knowledge & Skills
    Capacity
    

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54. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    Predictability
    (outputs)
    Im
    pact (outcom
    es)
    Accountability
    Inclusion
    Knowledge & Skills
    Capacity
    

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55. Photo by Goh Rhy Yan on Unsplash
    

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56. 56
    PERFORMANCE
    PERFORMANCE
    PERFORMANCE
    PERFORMANCE
    PERFORMANCE
    

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57. 57
    ✔︎
    Purpose
    ✔︎
    Focus
    ✔︎
    Impact
    ✔︎
    Decision Making
    ✔︎
    Capacity
    ✔︎
    Trust
    ✔︎
    Collaboration
    

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58. Goals
    
    
    Mission, Vision &
    
    
    Strategy
    Execution
    
    
    Principles
    People
    
    
    Values and
    Behaviours
    Predictability
    (outputs)
    Im
    pact (outcom
    es)
    Accountability
    Inclusion
    Knowledge & Skills
    Capacity
    HPT
    Purpose
    
    Focus
    
    Impact
    
    Decision Making
    
    Capacity
    
    Trust
    
    Collaboration
    
    

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59. 59
    ✔︎
    Purpose
    ✘
    Focus
    ✘
    Impact
    ✔︎
    Decision Making
    ✘
    Capacity
    ✔︎
    Trust
    ✔︎
    Collaboration
    

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62. 62
    “You do not rise to the
    level of your goals.
    You fall to the level of
    your systems”
    James Clear - Atomic Habits
    

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63. Thank You!
    

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