Maria Gutierrez - Time for a Health Check: Building the Operating System of a Healthy and Responsible Tech Business

Most growing companies are constantly in flux, with new internal and external learnings and challenges emerging almost daily regardless of the type of business or company stage. To create a healthy business that can adapt and deliver on its plans, it pays to be intentional about how all aspects of the business operate together. This talk will cover how you can tackle common challenges tech companies face by aligning your Strategy, Execution and People more systematically.

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Transcript

1. 1 Building the Operating System of a Healthy and Responsible Tech Business
2. 2 Building the Operating System of a Healthy and Responsible Tech Business
3. @mariagutierrez Maria Gutierrez VP of Engineering Strategy and Operations @ Twitter
5. 5 .
6. We are the
 that powers Twitter.
7. This engine enables Tweeps to innovate and scale with ease, speed and confidence.
8. Intercom FreeAgent LivingSocial Adobe iPlay Aegon UK
9. 9 No concern Circle of Concern Stephen Covey’s “Circle of Concern, Circle of Influence”
10. 10 Investopedia / Alison Czinkota
11. 11 Investopedia / Alison Czinkota
12. 12 Investopedia / Alison Czinkota
13. Circle of Control 13 No concern Circle of In fl uence Circle of Concern
15. Circle of Control Circle of Control 15 No concern Circle of Control Circle of In fl uence Circle of Concern
16. 16 “When we are no longer able to change a situation - we are challenged to change ourselves.” Viktor Frankl Austrian neurologist and Holocaust survivor
17. 17 ADAPTABILITY ADAPTABILITY ADAPTABILITY ADAPTABILITY ADAPTABILITY
18. 18 “ability of a system to adapt itself efficiently and fast to changed circumstances” Wikipedia
19. 19 “Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realisation of opportunities.” Wikipedia
20. 20 “Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realisation of opportunities.” Wikipedia
21. 21 “Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realisation of opportunities.” Wikipedia
22. 22 “Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realisation of opportunities.” Wikipedia
23. 23 Building the Operating System of a Healthy and Responsible Tech Business
25. Execution Principles
26. Goals Mission, Vision & Strategy Execution Principles
27. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
29. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
30. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
31. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
32. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
33. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
36. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
37. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
38. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours
39. 39 OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM
40. 40 OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM
41. Goals Mission, Vision & Strategy Execution
42. Goals Mission, Vision & Strategy Execution Principles People
43. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours Org Design Headcount Planning Hiring Onboarding Talent Growth Performance Management Promotions Training and Coaching Comms
44. Goals Mission, Vision & Strategy Execution Principles People
47. Goals Principles People Values and Behaviours Predictability (outputs) Im pact (outcom es) Knowledge & Skills Capacity
48. Goals Mission, Vision & Strategy Execution Values and Behaviours Predictability (outputs) Im pact (outcom es) Accountability Knowledge & Skills Capacity
49. 49 ACCOUNTABILITY ACCOUNTABILITY ACCOUNTABILITY ACCOUNTABILITY ACCOUNTABILITY
50. 50 “a situation in which someone is responsible for things that happen and can give a satisfactory reason for them” Cambridge Dictionary
51. 51 “a situation in which someone is responsible for things that happen and can give a satisfactory reason for them” Cambridge Dictionary
52. Goals Mission, Vision & Strategy Execution Values and Behaviours Predictability (outputs) Im pact (outcom es) Accountability Inclusion Knowledge & Skills Capacity
54. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours Predictability (outputs) Im pact (outcom es) Accountability Inclusion Knowledge & Skills Capacity
55. Photo by Goh Rhy Yan on Unsplash
56. 56 PERFORMANCE PERFORMANCE PERFORMANCE PERFORMANCE PERFORMANCE
57. 57 ✔︎ Purpose ✔︎ Focus ✔︎ Impact ✔︎ Decision Making ✔︎ Capacity ✔︎ Trust ✔︎ Collaboration
58. Goals Mission, Vision & Strategy Execution Principles People Values and Behaviours Predictability (outputs) Im pact (outcom es) Accountability Inclusion Knowledge & Skills Capacity HPT Purpose Focus Impact Decision Making Capacity Trust Collaboration
59. 59 ✔︎ Purpose ✘ Focus ✘ Impact ✔︎ Decision Making ✘ Capacity ✔︎ Trust ✔︎ Collaboration
62. 62 “You do not rise to the level of your goals. You fall to the level of your systems” James Clear - Atomic Habits
63. Thank You!