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Community led co-design achieves transformative change between Indigenous communities and government

uxaustralia
August 25, 2016

Community led co-design achieves transformative change between Indigenous communities and government

Design has the power to transform communities and make practical change for the people living there. Through story, Ruth will share how community-led co-design has affected change for Indigenous Australians and government. She will describe recent projects, working with community and government to transform digital service delivery of social welfare, and the child safety system. She will share practical design techniques, including Indigenous co-design methodologies. She will outline cultural identity in the digital space, and how to design with this in mind. She will leave inspired by the 'art of the possible', how communities are being changed through design.

Presented by Ruth Mirams at UX Australia 2016

uxaustralia

August 25, 2016
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Transcript

  1. I acknowledge the Wurundjeri people as the Traditional Owners of

    the land where we gather today and recognise that this land has always been under their custodianship. I pay respect to Elders past and present and to emerging leaders. I also extend respect to all Aboriginal and Torres Strait Islander people here today.
  2. I am not Indigenous. I do not seek to speak

    for Indigenous people or communities. I want to share my experiences with you, and what I have learned working in an Indigenous business and for Indigenous people. I am a custodian of knowledge, including some given to me by Indigenous people. I take custodianship of this seriously, and I ask that you do the same with what I share with you.
  3. Understanding our assumptions and bias What is the modern role

    of ceremony and the perceived onus of cultural education? What do we believe about digital literacy and access? What do we know about cultural understandings of value? What is the link between success and privilege? Do we understand our own privilege? Do we use the 5 whys on everything we think we know? What does self determination really mean? Do we focus on the problem and/or look for an easy fix? Do we remember it has taken a long time to get here? Are we mindful of what connections to Country community and culture mean? What do we know about demographics and location? What is the face of modern Indigenous Australia? Can we empathise with what it means to identify as Indigenous? Do we understand the problems some communities face are broader than just Indigenous communities or Australia?
  4. How co-design benefits communities and government Focus on possibility. Consensus

    building. In over consulted communities, it rebuilds trust and hope for change. Inspires entrepreneurship. Connects people who wouldn’t otherwise connect. Self empowerment and self action. This is especially important where people have been disempowered for generations Delivers efficiency through practical and purposeful outcomes. Builds understanding and accountability between community and government – both ways. Design invests in community rather than extracting. Goes into how change should happen, not just what should change. Solves the right problem in the right place. Opportunities for linking to mainstream, removing a ‘we are helping you’ or saviour-type approach
  5. Challenges for co-design between community and government Do we have

    or can we build authentic relationships? Are we culturally minded in all our decisions? Can we visualise and share with people what they will experience before they have seen the process? Can we overcome the fear of creative process and unknown? This can be especially true for government due to increased accountability. Can we overcome cynicism from past disappointment? “Fear that it is more of the same” How are we defining and measuring success? Are there perverse outcomes from success? Are we emotionally invested enough to honour the issues? Have we set aside recovery time? Can we prove social impact? (And do we need to?) Are we solving the right problem?
  6. To close: my challenge to you Indigenous knowledge, design and

    innovation has sustained community and culture in this place for tens of thousands of years. It offers insight and wisdom which we can use to address the most complex challenges our society faces. How do you engage, and what part do you play?