Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Don't forget the first time user

uxaustralia
August 28, 2015

Don't forget the first time user

First-time users enter your system with a child-like innocence, ready to test the simplicity of your system as only a first-timer can. Often they find themselves lost, alone, frustrated, and vowing never to return. With examples from health and transport, we'll explore the way to get it right - first time!

by Marie-Claire Grady, from UX Australia 2015

uxaustralia

August 28, 2015
Tweet

More Decks by uxaustralia

Other Decks in Design

Transcript

  1. © 3rdView Consulting Pty Ltd 2015 Don’t forget the first-time

    user!" " Marie-Claire Grady Brisbane’s Customer Focus & " Customer Experience Specialists © 3rdView Consulting Pty Ltd 2015
  2. © 3rdView Consulting Pty Ltd 2015 Why are first-time users

    important? © 3rdView Consulting Pty Ltd 2015
  3. © 3rdView Consulting Pty Ltd 2015 How do we understand

    first-time experiences? © 3rdView Consulting Pty Ltd 2015
  4. © 3rdView Consulting Pty Ltd 2015 What can we do

    with first-timer insights? © 3rdView Consulting Pty Ltd 2015
  5. © 3rdView Consulting Pty Ltd 2015 © 3rdView Consulting Pty

    Ltd 2015 © 3rdView Consulting Pty Ltd 2015
  6. © 3rdView Consulting Pty Ltd 2015 Brisbane’s Customer Focus &

    " Customer Experience Specialists © 3rdView Consulting Pty Ltd 2015
  7. © 3rdView Consulting Pty Ltd 2015 Marie-Claire Grady [email protected] 0409

    055 091 Brisbane’s Customer Focus & " Customer Experience Specialists © 3rdView Consulting Pty Ltd 2015