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DR2023 Naomi Civins - More than a filing cabinet: building a flexible, useful research repository

uxaustralia
March 16, 2023

DR2023 Naomi Civins - More than a filing cabinet: building a flexible, useful research repository

Scattered research write-ups, a heap of new employees, and everyone is WFH. When even the researchers are saying “hey, where’s that report about xyz we wrote last week?”, it’s time to get organised with a research repository - though we have no budget and no new tools. I’ll be sharing the story and pitfalls of how we built a repository on a shoestring, to raise awareness and improve access to research in the business, with minimal admin overhead (the real holy grail).

uxaustralia

March 16, 2023
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  1. N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    .ca e.a ca e@ .c 0447 904 255
    UX A a a
    D R a c 2023
    T a , 16 Ma c 2023
    Ca ed b : Ka e A a & Be ade e McG d c

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  2. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    25
    de g e ea ch g g be a ce a ed f c , f ' g g be a
    c ed f c , d e b e e , de e g d e ea ch gh ,
    h e gh eed be a a ab e he e e h eed e he
    a e de g dec . S , h d e e e ha h e gh a d he
    e ea ch ha bac he a e a a ab e a d ca be ed a he ha
    e d g ga he g d he e f g cab e , ,
    f de a ha ed d e e he e? S , ea e e e c g
    he age Na C . (APPLAUSE)
    NAOMI CIVINS: He , e e b d . A ec d . I ca ee d he e
    b ha ' g a he g ch. We , a a , I' he e da
    g e a a ca ed M e Tha A F g Cab e : B d g A F e b e,
    U ef Re ea ch Re . A d ha ha ba ca , a f h
    e b d a e a he c a ca ed Redb bb e, a d a a
    h e g, a d ha e ea a g he a . S , h e ch a
    f e e e ce.
    A d he a h g ha I h e a e a a f da , 'ca e
    ' a h e e e e , he e' a fe e ea g . A d I' c e
    bac he e h gh he de , b he f e ab e g
    e e g d , ea g f d . Wh ch f , beca e
    c e, "Oh, ha ' gh , I' a g ab h e e," b ha
    he e ch g d e ea ch he e e e , ch g d
    ad ce. The ec d e de a d g he e f e ea ch
    ga a . A d a ch g S e e a e e da ab e , I h
    ha a f - de a d g ha ' e g add e b b d g
    e . Th d be g ea c ab e a d eff , a d f ha
    a a g e e a h g, e ha , , f c e
    e ca ' h e e e ea che - G d f b d! - , ha d d h
    he ed e ce ha e he ' e g b d a e ?

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  3. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    26
    F h, he ga he g c e , a a , e . A d a a
    c e a ch e a d c ec , ha ' ea ha d f e, I a ed
    ha e ha e h . A d f a , be g d f ea ' .
    Af e a , ha ' ha he e a ab , ' ab ac a ha g
    a d g . S , ha ' e f he fac he a ec
    ha I h ade e cce f . A d I' e he f
    h e g he e.
    S , a b ab e f - I a g a Redb bb e a
    c e f h ag . I ' c e, gh ? Tha . I ea gg e h
    a h g . I a e, "Wha d I ? D I a h f e f? B
    I' be a d g age!" Th a a ea ha d de f e. I a
    g a Redb bb e, head g he Re ea ch Tea a c e f
    h ag . I had bee he e f ab f e ea a d a a e
    ea , a b d f b g a he a e e, ea a e ed e ea che .
    A d I a d ha e a bac g d acade a - I d d a a - e PhD
    a e h g a h , ed ha a e e da a e . A d I d e
    ga g a d ca eg g e e h g a d a h g. I' he e h
    a ead hee f he h da , h e e da a ed .
    >> Ye !
    NAOMI CIVINS: Ye ! Ye , e g d. S , he h ee ea f be g c ed
    a h e a ea ha d f e a d I ca eg ed he h g ead.
    B , eah, ' e ha I' he e da a ab
    ga g e ea ch. A d h e a e f h bb e . S , he ef ...
    I a e, "H d I a ab e f? I gg e h ha ." O he ef
    a - I a e... L c d , gh , I ea c che a d I a e
    f d . If ' e e e a ed he ga e Fe , ha ' G e f Fe .
    O he gh ca h e f f c e a d a e

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  4. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    2
    ha d f e . S , a a , I' ac a he e a ab he
    e ea ch e , ha ' a e e e g e. A c
    -d f ha I' be a g ab da .
    S e def , h ch ea ha d . A d he a ab he
    Redb bb e , ha ' he c e ha ed ec ? P a g
    a d b d g - h e e ab ac a f g g , "H d b d
    a e ?" The e e f, gh . A d he a b ab a ch a d
    a ac .
    S , def a . S , he e a e f g ea def
    he e ha a e ea , ea d a d a ab , e, ha e f
    c a , a f h g . I c d c de e , h , h , h , h .
    A a , he e a e d , b ' ha a e ea ch e a
    ace f e ea ch a e acce b e e e h eed
    - e ' ee f I e e be h - e. A d e e ea ch a
    b ad a b e. Tha a b ca he def
    he e. L e, e e ' e , , a g e ea ch
    a a ab e. B ha g e a fe ea a b e , e a he
    b e , ea e e g h gh he ebb a d f , I d ' ha e
    b f I h gh e eeded e e ea ch a d a e
    acce b e. I a ab ge g he e. I ' d f he f de f
    de c a a . I ' e S e e a d, ge g he gh he e. The e
    a e f d f e e , a d ha ' beca e Re ea chO
    C f P ac ce a he e a e f e f e e . The e' a
    b a a c e, ca ed, I d , Re ea ch Re e . B f
    ea ch Med - a d he e a he e - f d . The ' e
    d e a he . S , ha e gh, I f d h a c e ea , a d
    he ed ch. A d he g e he e f def , f e . S ,
    he e he da a e - h e he a da a, e e e
    e , a c , e e e . Y gh ha e ed D e a , e

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  5. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    2
    f da ' , e f he c fe e ce . I ' he e ca
    e a da a c e ec a d ca ag . Th a
    c ee h . I a ea g d . I e a d I g ec e d .
    The he e he I gh H b. S , f h ha da a
    e e a e a da a, he ' e g d f d g a a
    a d e d h gh . S , he e e a g, ' e g a
    gh h b. Y a ha e hea d f gge ed h b . The dea
    ha e a a e - a d h h A ab e e a e c ee h - I d '
    f ea c e e he e, b ha e a a e , g
    he I gh Re a d f d he a e e .
    Th , I h , g e ha d ha d h UX de c a a a
    e h g be e ca ef ab , b ha ' a d ffe e d c f a
    d ffe e da . The h d e a e ea ch eg e , a d h e a g
    . Ba ca , he dea ha e a f a f e ea ch ece f
    . I ' g d f a ea beca e he a e a ce e a e
    a d ' g d f a c ec f . Th a d ead hee . I
    c e bac a e . The e a e he a c e , a d e a
    f e . A e ca c e a d a , "I' g f a e h
    c." A d he f h e a e ea ch b a . The dea h e a
    f d a he e ea ch ha a b d he b e ca e, a d
    he ca be e f a . L e, h De e Dec a S e - e
    c e, a d he ca a be e f a . Th e , a d I'
    c e bac h a e , b ca ee ' C f e ce. I ' a
    eb e, ' a f a c e, b he dea ' a f d .
    S , he e a e f e f e e , a d c d a g e he e'
    b e, b he e, I f d, a e a ea g d, c ed a f
    h g ab . S , a ch e he gh e f ' e g a
    b d g a e . A d c g bac ha dea f, "Wha a
    e ?" h ch d d a ? Y a h g ab he e he

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  6. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    2
    e , h ch he e a e ea ch , ha e ha c a
    , e , e a e , a da a. I ' e h e a e e d ffe e
    e f a d he ha e d ffe e e e e . S , ha d f
    a e h g f ha g? A d h d a ha e a d
    ha a e he e ec a ? R gh , ha e he PM, h a , "I a
    ee he e de ce, I a ee he a da a ha de ha
    e ." "Sh !" A d he h a e g a e? L e, ha
    ac a g a d ha e f ga a ? A d f
    ga a e , d f ge ha e e f " ha a e e e g a
    a a e a d ha a e he ?" The he e' a ea b g b
    a e - h ' b d g ? Wh ' a a g , a he ?
    A d ha a e g?
    S , he e' ac a a c de . S , I ed a h e f
    e f e e a d I' e, "Oh, OK. R gh . Wha a e e ac a
    d g, a d h ?" A d f ea g, e I a d a he a , ab
    ea g f d . Beca e f I had ed h h gh h e f,
    I d be c . A d he e a e a g d ca e d e he e
    a d g d e e a g ab h . S , b a ea , a b e g
    ha e a d he a d b e a g he a .
    S , I' e a e b ab Redb bb e. Rea fa , Redb bb e,
    f d ' , he a e ba ed Me b e. I ' a - -de a d
    a e ace. S , e, ad a a d ca a c e
    a T- h e h g. S , Re ea ch a Redb bb e a e bedded
    P d c . S , e a a g de De g , PM , e ed he CPO, a d
    e a had e ea che , he ef e, e bedded d c ea . A d e
    a had e a h ac he b e , e e e ad h c
    a d ca a e a h , b a e g e . A d he e a
    e he b e ha e d d ' ece a ha e c a e
    a effec e . S , e e e h g ab ha g e b ad . A d

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  7. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    30
    he , , 2020 ha e ed a e , e ha f ea 2020.
    The e a a e g a fe h af e he a f he a de c a d e
    ha f he Re ea ch Tea a d a c e effec . A d he e a , f
    c e, e ha he Re ea ch Tea , e a h e b ch f
    e e ac he ga a . L f e e. A d ha ea e had a
    f e e e, h ch g ea , a d a ea f , e ce ea
    ha he e e e a f e e h d d e e ece a he e
    a a Re ea ch Tea , d d ' ha e d d. I a e c g da .
    A d e ea h d ' ha e bee e g he a , a d
    e ce a c d ' a e, beca e a - a d h gh be
    a f ga a gh be ea d ffe e - b a a
    f e a c ec , e a e a h , a d a e a , a a
    e . S , e had a e e a , e had g ea e a e a h .
    If ch ff ha f he b e , d ' e ha f f ha , e
    a f . Y , he e d f e a e c . S ha a a ea
    h c he e , e d d a f eb d. A d a f ha
    eb d g a e h ed a c e f e e ea che , a d he e e
    a a g. The e e a e . A d e a ed a ab ha a
    a f h e Re ea ch Tea , e ca e h a g ea a eg c a .
    A d e f g a a a e ea f e e f d he gh
    gh he he a e he be dec . L e, a e f , a e,
    , dea c, b a ea g d N h S a , a d e f he a
    d h a , "H d e ge he e ea ch ha ' ha e ed ha e e
    h a e e he b e ha e c e h ha e ed? H d
    e ge e ha ed?" S , a e .
    S , c g bac ha e f, "H d d e ch e e f
    h e f e ?" he e e e a fe fac , gh ? O e a he e f
    e ea ch . The e had bee a e g ea f e a h e,
    he e a a f - a c e f h d ed ece f , a d

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  8. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    31
    ha ' ha I c d f d. We a had a a ea a d ded ca ed
    Re ea chO . E e b d a e bedded d g ec . S , h
    he e ea ch eg e . Beca e e d ha e a a ea , a d
    ha ' ha ha eg e g d f , b e d ha e a ea g ,
    a d ha ea he d c e a . A d a b d e g a
    ead hee h 250 e a d be g d, "J f e f d ha ' e
    g f , b he a , ' e e a d d ' ha ' e
    g f " d ha e ed. L e I a , e had a f cha ge.
    We had e e ea che , e e ea che , e g e ea che .
    We a had a f cha ge a he C- e e e , h ch a ea
    e e g e e , a d a f e a e . S , ha ea ha e
    d d ' a he da a e beca e e d d ' a a d , e,
    ea f a da a e e a d g , "The e g . N ca
    ea ." We a ed a ab e a e.
    A d e had a e . Th bab he a e f e e b d he e,
    gh ? (LAUGHTER) S , de a d. Y ' e g e ea ch a d
    h ee, a be f ace , ha e h ef , he D b ,
    a d I ea ed ha be a ed . She a g he e a D b
    acc , a de g e , a ha g ea , g e. We a g he
    a . Wh e e be M a ? The e bef e M , gh ? S , e had
    e e a e , h ch ea gge g a g a be
    b e, gh , beca e e' e g ff ca e ed e e he e. S , h
    a e e g g f d a d a da d e gge a d c ea e a e a f
    he e' e a b d c ea ? A d h he e I h
    e e g a e , he h f he dea, "Le ' a e a a f
    ha a b d ca c e h a e a d he ca ge he a e , he
    d ' e e eed ea a e ea che ." H c f ab e a e
    he a f ha a e a a a d h d a age gge
    e e? S , e e h he e ea ch b a , beca e f

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  9. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    32
    ce f e a . B he I ead h e f def -f , I
    e , "Tha ' ha e a . We a e h g bea f - e ,
    bea f , ' C f e ce - b e h g g d ha e e ca c e
    a d he ca g , I' e e ed, , I f d ." Y , e h g
    ea e c g.
    S , a h , e d f had f g ed h ha e' e
    d g, gh ? I ' he e , ' he e , ' he d d a gh
    da a. A d he e a , "Wh a e e ha g h, h eed ?"
    ' ba ca a b d a d e e b d . We a a b d he b e
    e . The a ha e a ed e e ea ch a ab g d g
    a d ed ca g. Ma be a fe ea , d be d ffe e , b h a
    h e b ch f e e e, ' , , ed ca . Wh ' b d g a d
    a a g ? Of c e, ha a g a be . A d he - I' ge
    he ha e ch e.
    A d h ha I ea ab de a d g he e f e ea ch
    ga a . A d e I a , e g S e e, I d bab
    e h a e h ab e e de a d g he e ha a e
    ac g he e f e ea ch ga a . S , f ' e g a
    e h e a d eff , ha d a ge f ea
    a eg ca ? N " e ' ha e gh ". A d a he a e e be g
    ea c. H a e g a ge ha d e? A d d ' a e h g
    ' e g a be ab e f h 'ca e I be he e a e, e, a
    ha f-f hed e e a d ab 26 f hed e e
    he e! (LAUGHTER) S , e e ha f a f e e e b d g,
    e had a d f c e d . S , e e a c e e e
    e , d f ee g g ded. "We a a e ea e f
    f d a e ha e c ea e a d f ha e ac . A d
    e be e e a edge h d be ha ed de a d f ee ,
    h b e ec , , ga e ee e ." Y ' e g a e he ca

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  10. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    33
    a g age he e, gh ? Beca e e d d ha e h a Sh ca e h a f
    b e . A b d h g e , "Y Re ea ch Tea , h d be
    de c a g beca e ' e b e ec ." We g , "N , e . B
    e' e add e g a ." We e e b e ec ,
    ga e ee e . The ga a ha cha e ge , a ga a d e .
    Tea ha e edge, he ha e ha e . The e a e a a
    cha e ge . B e a ed a e ha g -f a d a ,
    "The e' a e ac a a e h g ha d g ,
    eah, e e e ga e ee e ." A d e a e a h , ha e d e f
    ha e ac de . If h a , ' f e.
    A d f d ' , ' e c e ed. S , a g a d b d g. We
    e e ead a b d g. S , e e e e h g a ea g f
    he e! S , I' e g a e ec a ha ha e gh a f e
    a d f h , h ch e d d ' ha e a dead e b e d d a
    a ch b he e d f he ea . We a ed h A g Se e be
    2022, a d e a ched Dece be . S a ed A g . A d f
    ha e, f e , a ea g. Beca e, f c e, e' e
    e ea che , e d d ea g f d a d ea g f
    e . S , e e h 19 e e ac he b e , c d g e f
    h e a ha e ed h a ead , e da a c e ce a d a e g,
    a d, f c e, de g a d a age e . B a ea ha e d d '
    ch - S Cha , e had ' e g e he e. The e e
    ba ed Sa F a a d he e a g d e , e e h
    e e ac he b e . A d h e h e head he e, he a e he
    e e e. We a ed ea a e e ha e e e hea g f
    he e e h e e ' a ead fa a h , h d d ' ha e h e
    e a h , e had a f e e h e ab Re ea ch a d
    e e h d d ' . S , a f e e e he , .
    S , e hea d e de f e , a d I' e he e a

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  11. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    34
    d fa a f a e e ga a h he f d
    e ea ch. Th b c e - de, b I h he a e e
    C g a d Age c a e , ha e he a e b e ab
    edge a age e . S , a fe he e a d d ca e e . "I d '
    h g be d ea ch g C f e ce he ha a g
    e e." "I d ' g C f e ce. I ' a gg e f d
    e g ee g a e a he e." A , ha ' he e a he
    e g ee g a e a a , I a ea ed he eb d a
    e, "I d ' e e g he e." A d I h gh , "Wha a e d g ge
    he f a d b?" I g a b ca . "N b d h gh ha
    a be he a e a ead e ed." Ha e hea d h e? A d ' e
    he ea ad de. We g , "Pe e a e d g a d ' a ead bee
    d e." B ha ' ea ad, ee ha e a d he ' e
    e, "S , e d d h a d e d d ' ea e." Y h , "I ac a
    fa ed . The d d ' e a a . The d d he ha b
    a eeded beca e he had a f f d g he e ea ch."
    S , ha a a c he b . A d e g e a e .
    "I' a a d ' ea e e age S ac ," gh ? Tha ' a
    b e ec . Whe ' e g e e e, he d ' ha e a
    e a h , ' a h c g a a b e , I' e ea . S ,
    e a hea d e he h e . The e' b c b g da e ,
    h ch a ea ce dea. L e, f I I' e e ed a c, ca
    e e he he e' e e ea ch ha c?
    Ha g h be c ded b a d g, f da e, d
    ha e bee g d f I had . "S , f b d h , ca e e e
    f da e?" I e e g d c e - h a ea g d e. "Wha
    d I d f I f d e h g ha ' d? I g d?" L g h gh
    da a - ha PM h , h e G d, d e, "I a ee he ac a
    e ." I' e, "We , ee , fa e gh. We a he be e gaged

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  12. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    35
    a d e e ed a d e g c e . H d a e ha
    ha e ?"
    E a g e ea ch - , ha a e e h a d, "I
    d d ' ea e." A d a e ec a e . "D ' a e e ead a e e
    e , e e -f a c a ." We ed ee a a
    f h e a b e. Y ' e ea ed b he ha ch e a d
    he ca ch e f , e a a e .
    S , e ca e h h F e S a e U e J e , ea g
    f g a he e f a g e e h g acce b e, b ha
    a ac a g a f e . S , h e e - ha he
    h d be ab e f d he e he f ace, a d he h d be
    ab e ea ch cce f f he ha he ' e g f , e
    b g f he d ' .
    The h d be ab e e e e h g a d ead . If e ha e a
    , he h d ha e a e . A d e f e - he h d
    h c ac f a f - e . S , ad ce
    he e aga e e g fa a d de. Y a hea f e e
    h h f d e ea ch - e e h gh ge g d ff f
    he a e , f c e - b a f d he e e h d ' ha e
    a c e h f d e ea ch. A d ca be a b cha e g g 'ca e
    ea gh be ee g h e e ga a h
    h d ha e bee ac a g h, e a a he . The h d
    ha e . B h a g d a a , "We a f ha . We a
    a b d g h e b dge , e ' ha e a e e , e ' hea f
    ."
    S , he ec d e a a d . S , f ' e g g b d a
    e , ega d e f f ' e a ead ch e he e, eed
    ha ' e g . I ' ea a " e ", b he ge a
    e e f ha f e d e ha e e he ea , e a he

    View full-size slide

  13. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    36
    ea ? S , e e f d a he a d b d a b f a
    ead hee . A d h ea e a h he e, he a g f
    e ea ch b e a d ea e ca ' f d , e e he '
    ' e d e e f a d e e be , a d g
    f f e a d g , "Tha a a h f f e . Wh d d I h ha
    d he a b d ?" S , ea g h ha d f d e ea ch
    ga a a ea c ca e . D ' f b h e ff, a d ha e
    h h e ea a , "Le ' ee f e ca f d ."
    S , h a bea f , bea f a d , a d I d e a g d
    ead hee . Th ac a a g ea ead hee ! B beca e f
    he ha ' h dde . A a , e f d a he e e . S , e,
    ge e a e e ea ch, e a a e, e g, a ch a b e, ch c ed
    he a ead hee . A d added he e c , h ch a e a h g
    ha e h gh e gh eed ca eg e a e , e
    h g e da e, a h , ea a e. A d, f c e, h g e c ,
    e e, ha f h g. A d, , e e e e a eg c he
    e d d he . Th a , e I a d, Se e be - h h gh
    Dece be , h ch ea ' he ead- h da e d, h ch f
    Redb bb e a b gge a e e d f he ea . A d ha ea
    he e' a c de f ee e, ca ' cha ge he eb e, h ch ea
    he e' a ab f ee e a e , h ch ea P d c Tea a d
    a d g , "Wha h d e d e ea ?" The ' e ead e f
    e a e ea ch ha e , he e ea che e d a
    he e, g g, "Wha d e d ?" S , e c ed h e e a d
    a ed ea ch. A d f d g a h he e a d he e ac he ee ,
    a he gh e d ha beca e d e a e a f e a d
    d ' a e a d a , "Oh, e , I ca ' f d ha g ea ece
    f e ea ch I' e e be g." B d ' a e ha e f.
    I ' f . I ea , ' f e a , a d d e he f

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  14. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    3
    e ead hee , b ' e d g a f c g a d a g, a d
    ha ' b a he ha d . A a ! S , e f d a h , a d e
    d d f d d , a d I' e had h cha h e e a b a d e a
    g , "H d e e f g d ?" he e ,
    a d ha d d ab ? I ha e g d ad ce. The e e
    b e he e. Beca e he e a ab d c e , he c e a
    ab h f e. Pe e f d a d he e h e
    gh f e beca e he d ' de a d he c e . (LAUGHTER)
    A d he e e ' a d he . A d e had a he e e e e he e
    a h fea , e, "A e he g a g , b eb d he a d h ?" B
    he e' a a a e , a d ha ' h e' e d g he e ,
    gh ? I ' e g g e edge. We had e e a he d
    h had bee ec a a ce a a ea a d e d d ' ha a
    g a ha e . A d e ' face , h ed da c e he e da , d '
    he ha ' g g ha e . I ea , gh e
    eb d h ha bee d g ha f he a ea . S , h d
    ba a ce ha ? F , e e e ce a ea g " e a
    ha e, e d ' a c a h g d ". We had a c e f
    d- e he ea a d e e e ab e a he a d g , "Y
    ha ? Ab f ea , ha ee ed gh ." F ea , c d
    be h , c d be 10 ea , gh ? I ha d h b e
    a d he cha ge ha ' e ee ha e e he ea , e ha
    e d. B f ea a , e, OK, ha ' a e, a g de e. We had
    h ee ece he e ha e e e ha f ea ' d. B g
    e e d f g de e. S , gh ha e ba ed d a .
    Y gh a , "Y ha ? A h g ha a ab ha d c
    ha e d c ed, e d ' eed ead h e ea g aga . Ne
    e e d ' eed g ha fa bac ." Pe ha he e gh be e
    g de e e ha . B he f de a be he e a e ece f

    View full-size slide

  15. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    3
    h d ed ha e d d ' b h, e d d ' c de he e . A a
    de e - d e ga a ha e a a a age d edge?
    'Ca e f ' e he ea dde c g d acce , ha e
    de ha ha ' g g ha e, e, ha ac . S , e d d ' ha e
    a ... L e, he e a ff f 15 ea ag C f e ce. S , e
    d d ' c a h g d . Ma be , h ee ece e a d, "Tha '
    ." B he e a e e e h d c f f he ' e g g
    f d a d ece f e ea ch, ha d a he ab ?
    S , ee g c e , a g ea f he de a d h d d
    h e ea ch ha e , e ha a he d c b ef h d be a
    f h e a a d c e . A d h , "B ha h d
    a a ca be c ded ha h d be b ," b h g e
    e e, a be ab e ha e e e h g ha e
    ff he h g ha a e g a he he de a d he c e f ha
    a e e e.
    A d a h a f e f a . If he f d a d ece
    f e ea ch, he ead a d g , "W , I' e g e e ," h d
    he a ? The he ece f ad ce he e ab a g a a d
    e g h c e . S , e e ece f c e ha b g
    , e a e , e ' a , a e a e, a e e c , each e ha
    a gh d ffe e a , gh ? I ha a d ffe e a f ga g
    a d h g ab , a d ha e a d ffe e a d e ce. The e be
    e a . Tha d e ' ece a he . A a ha e a d ffe e
    e f e e e , ha e c e , a d add a he h
    e ec . Y a h f ha e c . Y
    a he g d e , a ge e. S , ch e e.
    Ob , f , e ch e e - ha ade e e. Be a eg c,
    h gh. Beca e f ' e e ha be g faced h de c a a f
    e ea ch a d ' e g f g e h d ha ce , gh

    View full-size slide

  16. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    3
    a a e a e e f . Wha e e a e g he e
    e - f , ha a e . O e e, c d h
    ab , he , e ' add he e f a e a . C e e , h ha
    ead hee , a e , b a h a e b
    b gge . S , a g g be h ga e c e
    e a a he , a d he e a g ea a c e - "H b d a c ea
    a f UX e " b Ma a e Ca e e . She b hed
    ha Ja a . I d ha e bee he f f e. P ea e, g ead h
    bef e d a h g. B a he e ea ch e a c e b he
    Re ea chO g , he e a d d ed a b ch f e e a d
    ca e bac a d a d, "The e f e " The ha e a h e f he b
    he e e e he f e I d f d e a e he a d a d, "Wh ch e a e
    ed b e ha - h d f e e ?" A d he e a e he f e. S ,
    I a ed h he e, b ea e g a he 'ca e ' ea
    g d a . S , I a ed h he e a d e he e . I d d '
    e d g a f he e, beca e - h d f e e d ,
    d e ' ea ha e . B ' ea e h de a c
    ead hee a d g , "Th ' he g e a a , I ' ee d g
    h ." I d d ' e e e d h , b I d ' a ha e
    e 250 f e aga a he e d, he I e , "Oh, d ha ?
    I h d ha e c ded he da e f b ca , ha d ha e bee a
    g d dea." Beca e d ' a ... N . Tha a e e gh e
    ge he he e. S , ' e be e ff ha g, f e gh, e
    c , e f e d , ge a ch f a ab each ece f
    e ea ch, a d he ca ch c he a e f d ' eed he .
    A d I a ed ha e h , 'ca e a I e a g, I had a
    he e e f e f, e d e a e ab ha g e
    a e a d h a e e d g h ? A d I e a e ab e. Tha '
    e eg b e, ' ? I h h d be ab e ead ha . Beca e

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  17. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    40
    he ' e e f . The e a e e f he e ha I had. A d I ea
    e c age ee ac f dec e h a g . I a
    a gh g a he e, , "Sh d e e c be d ffe e
    d c e a e h d ?" L e, e , b . Wha had e bee d g
    e he a f ea ? Y d ' a ge d dac c ab he f e d
    a d he c e e d h he e a d h ,
    "N h g ha d c b ef. Y ha e be c ha e a
    e ea ch e ha he d c b ef." Ca be a e f
    da a c e ce a e ? S a , e g ea e c ed. Wh a
    e ea ch? Wha ab e e he e? Aga , f c e ea
    f d ffe e e e e a d c e . S , e e e g a d ha
    d-2023, a ea , acc d g e f he a . A d ha ca e d
    ab ha g e da a? 'Ca e e e e a ed h , a d I a e,
    "I' ha g e da a, ' e g g be a ed." A d I
    h gh , "We , , a be e c d. I h e h d ha e a age
    h ch a he e ." L e, ea dea c. The I e , "N ,
    h g g be a c a ad, d ' d ha ." E ha
    ded d g a e da hb a d a e f a
    e . M he e f ca ee ac f he dec , b he
    e each he e d, ha ha e g g be, f
    ge ha ag ca , ca ha e . S , he de g g a d b d g.
    S , h , , e ch a de g ec a h
    , he e ' e g g b d e h g. Ch e a , de g he
    , b d , a ch . We f d, , a ea e a f
    a a g g be a e - a e g a f , , a a g g
    be ea e f e beca e he ha e acc a ead , gh ?
    The ' e a ead ed , he h e . A d a beca e '
    h he a ead , c d eg a e e e
    he a f g. Tha be g a d, f ha e b dge , ha e f d, e

    View full-size slide

  18. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    41
    had b dge , e b dge . B he e a e e ea c
    he e, a d c d be ea f e e. S , f ha e b dge , ha e
    f ! F , a a ea e dec . C f e ce G g e D e.
    S , he e ed - a d, aga , h g ab he e ea ch
    b a , e a ed ha f d - , C f e ce e e abe ,
    h ch e agg g. I a eb e, gh ? S , ca ha e age de g
    a d UX a . We a had he e a ead beca e e e e
    e bedded d c ea , a d d c ea e e g C f e ce.
    P d c ea e e fa a h a d e e e. Y ca ' ea ch
    G g e D e c e f C f e ce, a d e e ea ch e g e ha
    e a , a b f a . Tha be g a d, f D e, ab he h g
    g fa a ha e e ed a ead . Be de ha ,
    ca ' ag ea , ce a ca ' ea ch C f e ce f de G g e
    D e, a d ca ' b e ea e e he . S , a g a be ha de
    f , a d a g a be ha de f he e f e e h . S ,
    e a gh f a d, e ch e C f e ce.
    Wh ch ea e e e g d a de g g age a d
    f a a ch ec e. S , ha ed f a ee ha .
    A d ha ea ha h g e e ea b e. Y , a fa
    ac a f d a h g a c. Y d d ' ha e d g fa . S , I'
    h f e a he e a d h e e e
    c g acce c e . S , ' e a gh f a d, gh ? We' e
    g he h e age, ha ' he a d g age, ha ' he f d . We
    c ed h g b e e he b e . S , he e c e
    e ea ch a d he e a e ea ch. A d h ha , e had a b - -be
    d e f e e e ce f a e , ab 10 b f each e e.
    S , e had a age f each b. A d he e had he e f he
    c ha d f a he de, e a be he d d ' ea f ea
    e, he d d ' e a e e e a a . A d he

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  19. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    42
    e a e ac a e e e a , a d e' ha e a a h e, b
    he age a e e e a , a d ha ea ha a e ea
    e be ee h a d ha e a ea . I' d a e b f a
    d e he e ab abe beca e f ' e h g ab C f e ce, '
    e e e g.
    Labe a e h ag C f e ce. Y ca ha e e ha e
    abe e age. A d C f e ce ha he e c e e ac , he e e
    b e a age a d a , "A age h h abe ,
    he e." Th , e, ece age , ca b da e f da e.
    A d e e he e b e h gh he e a e e he gh
    c e be g faced he gh age. S , ha h ea e
    e e a g abe age a ead C f e ce, e e e ' ac a
    g a h g he e , h ch a a e ef. Beca e
    d ' ac a a ha e e h g a d. Tha ' g g
    c ea e add a . S , e ef e e h g he e a a d e
    e h e age a d a d e c ed ag a d e d ed
    he he e, c ed a d a ed, a d ha a , he age a ff c a
    he e . N ea a d ed. S , ea a c e f e ea
    e e e, "Wha a e ab d ? Y ' e g a a e
    ." B e e e . We e e ea g b e e e a g e
    acce b e a b d , he ea .
    S , he e' h ee e f abe e had, a d he e' g a be e
    f ' e, e, a a d IA, he e' bab c e g f
    h . B ' ha he ha e gh d ffe e f c . S , he e' a abe
    f a g e ha ' a e , ha ea ba ca f ' e
    he h e age ca ea ch a d f d . O he h e age f he
    e . S , a h g agged h ha abe ge ed he
    a - f- e ea ch. The he e a abe f he e e. S , f
    he ' e g a c e e ea ch - a d a he ea a e c ed

    View full-size slide

  20. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    43
    e h , gh ? Y ' e e he c e a . S , h ade a f
    e e he b e a , "If ' e g f c e e ea ch,
    he e . A d f a ea ch a c e e ea ch, h d be
    he abe ha ed ha ." A d he he e e e he b a d he c ,
    a d he e e e, e, h h d e e . A d e d d ha e f he c
    abe a e he h ea ch, b he e e e he e ha e e
    d c a g he e c e d be faced. S , f e h age,
    d ee a he c e f h b f h c. S , age had
    a h ee f he e abe ca a d a f he e . B ha h
    a ge g a ha d ' ha e c he gh ca . Th '
    e a IA ec , he e g , "E e ece f c e ha e
    e ca ." Th ac a ab , a e h he ' e b g
    a ga g h gh he e , he ca f d ha he ' e g
    f . S , e ag , e abe , a e ea e .
    A d he age de g . I d ' ha e a c c ee h f
    de g a h g, e g e . Ba ca e ed h a
    de g e , d d e ba c e f a e , ea ab C f e ce, a d he
    e e a ed f e e beca e e f d b g C f e ce a d c h g
    a d he h g . S , d e a b f e he e ea de a d
    a d ha ca d . We e bac e h , e ed
    eg a e h g a d e e , "Oh, ca ' d ha ." I e a f
    e a g IT, d gg g h gh e g ag , h g e ha .
    B ba ca e e e a b , h a ! A d e had he
    e . N , , I' ge g a Redb bb e he e' a
    ha I ha e a a ab e e ha e h , h ch
    f a e. B I' e d e he be h ha I ha e, bea h e
    he e. The e a h e age, a d he h e age a ac a e
    a a he he a he age. A d I a ' e h h
    d ac a c ee . I ' ! B ha ' OK. The e e e f

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  21. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    44
    ba c ec f each age. We ha e he e b a d g he .
    S , h a a c e ba e , a e e , he e a ha e b he
    e e h age, h c ac . S , h a c e ac
    e e g e age he e . B ha , I ea h e age ha
    a ch ec e, he age ca e ed a d C f e ce. Whe ge
    h e age , e I a , e d d ' e a h g, e added abe .
    B h he ' e he e . The he a ec f he
    age, gh , ge g acce c e , , e, ea ch g, b g. O
    he h e age , e had he e FAQ a d he e e e ab
    he e , he e e ab e e h g, a h e e e had
    hea d h e e e . "Wha e ea ch?" A d he a he b e
    had f e , a d h ac a ed D e a , e e
    ec d g , e be - f ha e h ed e e ec d F da , a d
    a - ha ' he he h g? - h, e ea ch , h -
    g de a d e a e . S , he e e e acce b e b he e e ' e
    he e , he e e ed . S , f e a b he
    h e age, ca ee ha e had he g ded e e e ce. Th a
    e f e e e. S , a a b cha e . Y , "Wha a e
    he e f da ?" We had he ea ch a d b e he ce e. Th
    e ba c, e f e e h ha he ' e g f , e ha .
    A d he he e d e had a e cha ge , a d h ba ca he a e
    h e a d g age a e - c e , a , b . I a he a e.
    The ea ch a d b e, he a e cha ge , e d d ' ha e ha cha
    a e e e e, he h e age. A d f h e a d g age ,
    e a had f a he e ea ch he h e age. If e had d e
    ha , ha d ' ha e ed. B f h e b age a e
    c a ed, e 30 40. A d I a ed c ch h
    e g G g e D e c e beca e e a ed c de he he
    ea ch h ha g c a d a e a d d ca e e e h g

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  22. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    45
    C f e ce. A d e d d ' a e e ha e g a d , a d fee
    e ead he c d a he e . S , d h , e had h
    age a h ch e e a ed. I a e ea . We had ha
    " h c ac f e f a ", e had a e ec a , h ch
    e c ed a d a ed f he dec , a d he e had he dec
    e bedded he e, g a g- . Tha ea he d d ' ha e g ,
    he ca ac a age h gh he e he e. I a a a eff b
    he e e e ab 60 f he e d c e , a d ha ' e f ea ,
    ' , e, ce a h a be 'd e d ha g a e e f
    he e age , e fe e ha a a ea ab e ad.
    OK, a ch a d ac . La ch g! We had b h a f a d ff c a
    a ch, a d e ed h, e, ad ca e , cha . A d I a
    e ha e aga ha a be d ab ea ' ,
    a a be a g d ab he e a d a a be h g
    f he f . Af e a , ha ' h ' e d g , gh ? T
    e c age e e e . S , e had a f a ch he e e a ed
    f e d e . Th a e e h e e ea ch a d h e had
    ed h, h a a e f he e e e e had e h e
    e e . Ba ca , a b d h e h a c g, e a ed he
    a g . Tha a a fe ee a d e g feedbac . The e
    a ' ch e had cha ge, e e g a d a e
    f e e e ' acce b e, a ' g ea . A d e ed - e a ed
    ab a Sh ca e. I Se e be , e d he h ha ' c g
    a d he . A d e ac a e ha e e. I Dece be , e a ched
    h a c e e , "Whe ' e g a e ab a a d
    c e , he e ha he a e ." A d I e ea ch ' he
    ea ha ha he a e , b ha a a f ge - e a ,
    a c de he .
    The e had ad ca e . I h e ea ha e had ' ed

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  23. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    46
    h, e e h he , he ad ca e , f , a d he e e h he
    ea a d he ad ca e ga e e dea h e c d ac a
    a e h e e e a f he ea . S , e e e ab e c ea e a fe
    e a age ea ge h e ea e gaged a d e c ed. A d he
    e a ed ab a he e. A he e, S ac . A beca e,
    beca e e a ch Dece be d e ' ea he f e he e
    be Dece be . The gh a , "Tha d c . Whe I eed ,
    I' e I' e e be ." B e e a g ab he he d d
    eed , a ea acce . A d e d d ' ge h e , b he ' e
    g b a d g h ea , ha d ha e bee a f .
    Mea g cce : We , I ca ' e f ' cce f , ha ' a
    ea ea a f e e a . I d ' . B e d d ha e e
    dea h e e e g g ea e h . The e a e age a
    C f e ce. We e e g a chec h h e e ea , a
    ea ab he ce e , e ha G g e D e age, a e e a
    g he a e had e ded. A d e had h dea ab ea g
    he cha ge a d d ec e e , a f h e e a
    e a h -ba ed e e , d d he cha ge? C d be a b b ec e.
    A d he 2023 ha e ed. S , a c e f h ag , I b a
    Redb bb e. We had a d f ed da c e , a d 2023. I ' e
    c . We e e ea . Ja a 18. (LAUGHTER) I e da h
    a d ha ' h I c e! (LAUGHTER) S , be h e , e, he e a
    e ff be ed h he e f ha e e. A d
    he e a e ha e e e g a d f ha e h ea . B I'
    he e a d I ca ' d . B I ha e ' ce h gh , e, "Ma be I
    h d ' ha e d e h ," h ch a e ef. Beca e f h g e e, '
    ac a ed a f he e ea ch f he a f ea a d ade
    a a ab e, e d d ach e e ha . Wha e ca ' be e f
    a e a ce. A d h a ... L e, I d d ' I a g a e b.

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  24. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    4
    I d d ha e a ag e g e , e, "Ma be he e be ed da c e beca e
    2023." B I d d e a a d I h ' e ha d d b
    f ' e a g be ade ed da . S , I f g e e f f ha . We
    d d ha e g a e a ce ce e ace e . I had a
    c e f C f e ce age g g, "D h , add he e abe he e e
    b h." We had cha ed ab he ea he e e he ed
    f. I ca ' a h ' g g be a a ed, a d I d f h e h
    ' g g be a a ed a c -d ea . We ha f f he
    e ea che . Aga , ha e . B a he e ea , ' he e. I'
    c g bac he h e , ha I a d f a he ha e
    had d e e he ea , a d ' he e, a d ' a a ab e. A d ha ' a
    a e a h ch I ca ea e , ? A d I h ha f e g d
    he a h f g ab "Wha f ea ade ed da ?"
    bec e a a ed. I ead f g ab ha , ha f
    de c a a g e fa , he e ' be a e ea che ? I d '
    be h g e ha , a d I' g ad I d d ' . I ' he e a d ' e. I ha e
    a a e e e f eb d he e he C e S cce
    Tea . She' e he b e . She a , "Na , I ed e ea ch
    e . S e e a a g f he e a e ea ch a ce a e f
    e . I e he e a d ea ched a d f d a e e a e ea ch
    a he f e ." A a g. The e C f e ce ea ch f .
    "T a fe e a d a e ea a ga e. Tha f
    he a g h e ce. I ' c e e d ffe e ha
    he I f ed a d c d ' f d a h g, a a had S ac a
    e ea che f he ." Th e ac he d f beha a cha ge a d
    ea e f acce ha e a ed. J e h e e a ea a .
    I e e -f ea g f d . I a e e a d
    a . U de a d g he e f e ea ch ga a , h g
    ab h e e . Be g ea c ab e a d eff . Whe

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  25. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    4
    ga he g c e , a a , g ea e f, e , a e
    ach e ab e. A d, f a , a e be d f ea ' . Tha
    ! (APPLAUSE)
    STEVE BATY: Tha e ch.
    M a da a ed a e b I h a c e ed b he a
    ec e e a g ab , h ch a a g ab f e g
    beha cha ge he e a he beg g he e. I h
    c e ed ha ce . I a a e ha a ed ea . I a c
    ab ha e f d gh . The h g ab e ea ch gh e
    f he ca e , e f he e e a ce f a g e a d he
    he a e c a cha g g a d he a e e e COVID c e a g
    a d e h g ha e e e ab e dde g he d . If
    d d h aga a e he e e e e ha gh cha ge? I
    had a g de e f f a a d f ea d, a be e
    ' . A e he e e e e f ha ha d d d ffe e ?
    NAOMI CIVINS: Pe e f d d e ea ch a d ha e b f
    ha e e e ee e ea ch be gh e e e ed a e ec e
    e e -
    STEVE BATY: Ne e ha e ed.
    NAOMI CIVINS: Y hea eb d a a c e a d e ea ch
    g g be ed a d I a ed b g g ha e . I
    ha I e c e a d I e g d . I d be e g f e
    ha e g e "Le ' a e a a , ha e " a ed e '
    a e acce b e. Th he e h g ha I g b gge , e ' a e
    ea a he e h d d he he e h ha

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  26. Ca LIVE Ra T a c
    _____________________________________________________________________________________________________
    N e ha h a ed ed a c f a e e e a d he ef e a c a e . Th a c he
    e f Ca LIVE a d he a h ed a e b e f a e a d a be c ed
    ed b a he a h a h a .
    4
    he ed he a d ha ha e he e a h e e e? A
    ha I fee e ca ' c h g . Ma e acce b e. The e
    a e a c e f ece I e , a d I a d ec e d a g
    eade h ga a ab he e ff he ega de,
    beca e e had ega c a a d he e e h g ha ca '
    a e ha b c a a ab e e e a a e a d
    c f de a . The e a e c a a d h ' e eed e a
    ab , de c a e , e e eed ge
    he e a d be d f a d ha e h e a g e he e e
    e ca e e . I d g f ha e a da .
    STEVE BATY: Y e h gh a g e f g C f e ce,
    h ch a e g d d ea . I had a e a d he ab f
    he e . If f e ea eeded h f , he ga a
    dec de e' e g g e he A a a e a e a d e a e
    g a d ffe e e f , f ha e e ea , h a
    he e f C f e ce he f ace?
    NAOMI CIVINS: I a a abe , a d abe a e c a d
    e e h g g e e e . Y c d c ce ab , f ' e g a g a
    h e age , c d c ce ab e e h e abe e
    a f a f ca eg g c e . Y c d e he abe ch e
    ha g a e a . F e gh, he ea c a ach f
    C f e ce f abe a d g he gh ace d ac a he
    h ha , h ch ha d .
    STEVE BATY: P ea e e ha g Na . (APPLAUSE)
    O e ea e f he da R be W a , h f
    Ob ec e E e e ce. R be a ab h e he a

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