Exploring Health Sector Complexity through Design Research by Olivia Kirk & Belinda Tobias

Being adaptive in approach is key in research, especially when it comes to facing complex scenarios in an increasingly complex world. More and more, we are seeing governments and organisations opting to apply research and design-led approaches to decision making. As design researchers, it is our responsibility to provide clear, representative foundations from which these decisions will be made. This talk discusses a design-led approach to looking at policy within the health sector, by considering the people it impacts.
Presented at Design Research 2021.

Transcript

1. COMPLEXITY HEALTH SECTOR DESIGN RESEARCH THROUGH BELINDA TOBIAS & OLIVIA KIRK DESIGN RESEARCH 2021 EXPLORING
2. ABOUT ME... Bel Tobias • Cofounder and Principal at Tobias • Public and private sector • Strategic Design and Research Researcher Hi, I’m
3. HUMAN We practice CENTRED DESIGN
4. ABOUT ME... Olivia Kirk • Strategic Design and Research • Public and private sector Researcher Hi, I’m
5. 6 OF COUNTRY ACKNOWLEDGEMENT
6. Designing for COMPLEXITY
7. RESEARCH DO FOR THE HEALTH SECTOR? WHAT CAN DESIGN
8. AN INDIVIDUAL’S HEALTH JOURNEY OVER THEIR LIFETIME CAN BE DISJOINTED & DIFFICULT TO NAVIGATE
9. So we needed to UNDERSTAND the interconnections of the ecosystem by looking at THE PROVIDERS, THE PRACTITIONERS & THE PATIENTS
10. RESEARCH WE MUST BE ADAPTIVE IN 01
11. Leave space to TAKE OPPORTUNITIES & make interesting pivots
12. CONNECT 02 AUTHENTICALLY QUICKLY &
14. ARE WHERE INSIGHTS LIE 03 LIVED EXPERIENCES
15. PROBLEM SPACE in more detail Through design research we can see the
16. INCLUSIVITY TO DESIGN FOR INCLUSIVITY 04 WE MUST RECRUIT FOR
17. DIFFICULT to find participants first Look for the more
18. PERSPECTIVES SYSTEMS THINKING NEEDS MULTIPLE 05
19. IMPROVEMENTS or Healthcare is an ecosystem & any INNOVATIONS need to consider all elements involved to work successfully
20. CONTEXTUAL Consider LIMITATIONS
21. CONTRADICTIONS BEWARE OF BIAS & ALLOW FOR 06 TO EMERGE
22. OTHER PEOPLE’S biases than your It’s much easier to see OWN
23. KEY TAKEAWAYS - To design for inclusivity, we must recruit for inclusivity - Systems thinking needs multiple perspectives - Beware of bias, and allow for contradictions to emerge - We must be adaptive in research - Connect quickly and authentically - Lived experiences are where the insights lie
24. . DESIGN . . TO THRIVE .