Laura Ryan - The Role of the Design Researcher in Creating a Wellbeing Economy - Transcript

Human Centred Design is often seen as a guardrail protecting researchers and designers from creating products and services that don’t address a customer need. However, we know that HCD can and has been used to validate ideas that aren’t always in the best interests of its users.

This introduces an interesting challenge for researchers who are not just data collectors, but employed to interpret data, build evidence and provide insights for decision making. Whether we choose to or not, as researchers we are impacting people's wellbeing. Is it enough to just take what participants say and build it?

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 2 T da , 18 Ma c 2021 Ca i ned b : Hila Cadd
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 35 e lici ha ha a he ca e and e did find ha me e le ld c me and alk and e e in e e ed in being in l ed b hen he a ha he li el declined. STEVE BATY: Fai en gh. ALANA WADE: And I hink i h hi a ic la f a e, i ' n a c m l a f he digi al iden i ce ide face and g h gh ha ec gni i n ce a ell. The e a n kind f f ced a h f e le. STEVE BATY: Tha ' g ea . Tha ' nde f l. L k, hank b h m ch f ha ing ha in igh . I'm glad ha i en ell nde i e challenging ci c m ance . Thank f ha ing i i h . ALANA WADE: Thank . SERENA LAI: N ie a all. Thank m ch. STEVE BATY: S ne e en a i n c me f m La a R an. Thi i a e change f ace, a alle clean e bef e he m ning ea b eak, if ill. La a' g ing be alking ab he le f being a de ign e ea che in c ea ing ell c me. Hell La a. LAURA RYAN: Hi S e e, h a e ? STEVE BATY: I'm e ell. Thank f j ining . LAURA RYAN: M ab l el lea e. I a ac all feeling eall eall
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 36 ela ed ab hi en i e enc n e n il ab fi e min e ag n il m in e ne had a mall gli ch b i ldn' be a em e c nfe ence if e didn' ha e a c le f h e al ng he a . STEVE BATY: Ab l el n . N . LAUREN ISAACSON: A e able ee m c een a he m men ? STEVE BATY: N e . I ee , I ee me. The e e g . N I d . O e . Thank . LAURA RYAN: Thank S e e. Bef e I ge a ed, I'd j like ackn ledge he adi i nal ne f C n h gh A alia and ec gni e hei c n in ing c nnec i n land, a e and c l e. I a m e ec elde , a , e en and eme ging. S g d m ning e e ne and hank f ha ing me al ng da . M name' La a, I'm a a ne in he head f a eg eam a F e F iendl , n il igh ecen l kn n a Men all F iendl . I'm g ing be ha ing m h gh i h n he le f he de ign e ea che in c ea ing a ellbeing ec n m da . S le ' ge a ed. The e' h ee e i n I'd like di c e en a em an e da . And he a e, ne, ha i a ellbeing ec n m ? Tha kee like a ea nable lace a gi en he i le f m alk. Wh h ld I ca e ab a ellbeing ec n m a a de ign e ea che ? And hen finall ha ' he le f de ign e ea ch in a gmen ing d c and e ice f a ellbeing ec n m ? Bi f a m hf l, ha la ne, b i ' b ilding bl ck h ef ll e'll ge he e in he end. S le ' a ff i h ha i a ellbeing ec n m . S hi i Sena R be Kenned a he Uni e i f Kan a in 1968 he e he LAURA RYAN:
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 37 ga e a ema kable eech, and i a a ema kable eech beca e he make ne f he ea lie c i i e f financial g h a a mea emen f cial g e . And am ng man in i ing in he a 'O g na i nal d c n i e $800 billi n a ea , b ha g na i nal d c c n ai ll i n and ciga e e ad e i ing and amb lance clea high a f ca nage. I c n ecial l ck f d and he jail f he e le h make hem. I di c n f he de c i n f ed W d and he l f na al nde . B i d e n all f he heal h f child en, he ali f hei ed ca i n he j f hei la . In h , i mea e e e hing e ce ha hich make life h hile'. And he e' hing ha eall ike me ab hi eech. One i i ' inc edible fa igh edne . S hi eech a gi en in 1968 and a ha ime R be Kenned a eall able edic and a ic la e he inc edible f icebe g ha e e e c lliding i h, hich i ha if e c n in e mea e g e n financial g h al ne, hen e eall c n in e ign e he ca eg ie f g e ha a e im an a h man being . S in he d , i f e mi ac in i e nc n ci nable a in he he e ha i e need be acc n able f . The ec nd hing ha ike me ab hi el en e e i n f ha e h ld be mea ing i ha i a n' called a ellbeing ec n m a he ime, b ha ' e ac l ha he' de c ibing. He' eall de c ibing he need ake a h li ic and h man a ach mea ing g e and c me . S a ellbeing ec n m i ba icall ne ha ake a c n e gence f fac , ed ca i n, men al heal h, e ali , ainabili , and i mea e h e hing ha e can ainabl im e ellbeing. S I g e he e i n n e e ne' mind n i h h ld I
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 38 ca e ab a ellbeing ec n m a a de ign e ea che . Thi i b i l a e f big defini i n and el me hing ha e e b d need be king a d , and ha ' e, b I hink a de ign e ea che e al ha e a eall c i ical le la . And ha ' beca e i e im l , d c and e ice a e he a ha e in e ac i h he de ign ld a nd and he de ign ld i ha ing a eall f nd effec n ellbeing. S in e ac i n i h bank , he ed ca i n em, ene g ide e ann a i n, all f he e e ice hich a e eall nece a f engage in a m de n ld a e being e ea ched and de igned b e le like and I. And he he e ch e n , a de igne , a e ea che , e eall a e im ac ing e le' ellbeing, and if he e e ice a en' de igned i h ellbeing c me in mind, n ma e h ell in en i ned e a e, e d i k nega i el im ac ing e le' li e . S e need be c n ci a e ea che ab ha im ac ac i n ha e and e need nde and he ac i e le ha e ha e la in ha ce . I'd like hink f a m men ab hi e i n: ha e e e been in a e ing e i n an in e ie in hich me ne a ked f me hing ha fel ld deli e nega i e c me ? I'd like ha e an e e ience f m n. S ecen l I' e en a l f ime king in in ance, finance and e ann a i n d c . On hi ne a ic la jec I a king in e ann a i n and e had a de i ed c me im e e le' li e ac f e ann a i n and am ng man , man , man a m i n , all d c men ed a a g d e ea che d e , e had ne ha I an ed ha e i h da , and ha a m i n a ha in e ac ing i h e ann a i n ld b ild li e ac . And ha kind f make en e eall , beca e e ann a i n i a ela i el c m le bjec ma e . S e, i ' a ma ic and eamle , b ha d e n'
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 39 nece a il mean ha e le eall nde and i . S he hinking he e i ha e can eall inc ea e e le' c m ehen i n f e ann a i n if e can ge hem in e ac and engage i h i . S hen e a ed alking ab ha he e able h he e ld be f hi a m i n. Again, e had man , b he ne I an ed ha e i h da a hi : if e make i ea f e le in e ac i h hei i k file and in e men , hen e le ill nde and and de c ibe acc a el ha ac i n he ' e aking. S hi e a ab making i ea f e le acce . One f he ke c m nen f a e ann a i n acc n , hich i i k file and in e men , and ee if in d ing e e e able im e e le' li e ac ab e ann a i n gene all , b al m e ecificall ab hei n e nal i a i n. S e en ahead and e ed ha e e ience and e ha in f n f c me , and hi i ha e a la . Pe le i h high financial li e ac and high digi al ca abili e e able eall c nfiden l make deci i n ab hei i k file and in e men . S he c ld de c ibe he ac i n he e e aking and he c n e ence ha h e ac i n ld ha e n hei e ann a i n, and ld e ec ee ha babl i h e le h ha e high financial li e ac . The a e a l e i k ca eg begin i h, b e ill an ed e i h hem make e ha he e e ience e e e de igning a n' g ing e de dimini h hei e i ing nde anding. On he he hand, e le i h l financial li e ac and high digi al ca abili e e able e he ling e efficien l b able make deci i n ab hei finance ha he didn' nde and he c n e ence f. We hea d ne ch e n a "Thi i a e me. I can change m in e men n he b n he a k." And I g e hi i he e ac m men in hich he inci le ha I'm ab e en
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 40 c me in la . A e ea che e need be able he ignificance f ha m men and e need be able an e he e i n: ha i m le he e. The a ici an had eac ed eall i i el hi c nce , hei e ba im defini el h de i able "Thi i a e me." B ha ha en hi e n i h l financial li e ac , h change hei i k file f m c n e a i e agg e i e ma imi e hei e n, n nde anding ha in d ing he ' e al g ing e e ience la ili . The an i , e, b i ha ac all g ing deli e ellbeing c me . Man d c ha ha e nega i e im ac n e le' li e ha e f ll ed me h d ha a e h man cen ed. S h can e g be nd e ing ha e hea d, e ing ha eall ma e . The la e i n I an ed an e di c a li le bi f he da i ha i he le f de ign e ea ch in a gmen ing d c and e ice f a ellbeing ec n m ? I'm g ing e en h ee ke inci le , acc m anied b me angible f ame k im lemen . The fi inci le I an ed alk ab i ha c m ehen i n c me fi . S a e ea che , e ha e an im an le la in di ce ning be een he hing ha e le nde and and he hing ha e le al e. T deli e ellbeing c me , e h ld be e , e ca i hen e ee e le al e a c nce ha he d n' e nde and. When e le d n' nde and ha hei e l f hei ac i n a e, i ' eall im ible f hem ac all de i e al e ha e e ience. And ha g lf be een ha e in ended c mm nica e and ha e le nde and i eall he e he dange ne lie . In he e am le I ga e bef e, he a ici an did a ib e al e being able change hei i k file b ld i ha e hel ed achie e he c me f im ed financial li e ac and ld i ha e im ed ha e n' life? A e ea che e can im e he d c and e ice
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 41 e de ign b being a a e f hi g lf, b delibe a el e ing c m ehen i n. De igning e e imen ha a e eall in en i nal ab e ing e le' c m ehen i n bef e e ing hei de i able and al e a ib i n i a eall g d a f d ing hi . S hi i a f ame k ha I e hen e ing. I a i h e ing c m ehen i n. S i e im l , can e le clea l a ic la e he c nce and h i ' ni e? If he can' de c ibe i in he a ha i a in ended f i be de c ibed and nde d, i ' eall diffic l e i h c nfidence ha he c nce i al ed and de i ed b c me . And ha i can deli e n he de i ed c me . Once ' e c nfiden ha a c nce i ell nde d, can m e in al e a ib i n. Can e le ee al e in he d c and c m a e i e i ing al e na i e . And finall m e in de i abili . A e e le illing c mmi ime and ene g e he c nce . U ing hi f ame k en e ha e a a en i n he he e le nde and c nce in he a e in en hem be nde d and i im e abili deli e i i e c me . The ec nd inci le da i ignificance ing c me . S ing ignificance in da a i , in m ini n, ne f he m e diffic l kill ma e a a e ea che . M ing a a f m e ing n hing ha a e in e e ing a i f c i i and a d e ing n hing ha a e ac all g ing c ea e i i e change i e im an b n e ea . In igh a e m ignifican hen he can be a ib ed he deli e f an c me. C n ide ing in igh in i la i n, n e he ed an c me can e l in d c and e ice ha i deli e nin ended c n e ence . S again in he e am le I ided ea lie n he face i l ked a h gh ffe ing e le he abili adj hei i k a e i e a a g d idea ha a de i ed b a c me , b hen
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 42 e c n ide i in he b ade c n e f deli e ing financial li e ac , he in e e migh ac all be e. T ignificance ing c me eall e i e eam ada an c me f c ed a ach f m da ne and c ea e akeh lde alignmen n h e c me . The e a e man diffe en f ame k ha can be ad ed. Pe nall I find a he f e change hich de c ibe he i i e c me f b ine and c me i eall effec i e. I ' be c ea ed a he beginning f a jec e en h gh i feel he m nc mf able ime d i beca e kn he lea . If ha e hi c me f ame k a he beginning f he jec , a ecia ing ha i ill e l e e ime i eall hel e ea che ignifican m men ha b ild e idence ei he ha e' e g ing deli e n ha c me ha e' e eall ff- i e and e need make change . The ec nd hing i e al a e and i i i e in igh again h e c me . T d hi , i ' h ha ing ha he f change ha c me f ame k in ed n he all he e ' e d ing n he i ha i bec me m ch ea ie ignificance and nde and hich in igh h ld be e ed back ba ed n he c me e belie e he ill deli e . The la inci le I an ed ha e, and ne ha I feel a ic la l a i na e ab , i balancing em a h and en e ene i m, bi f a m hf l, ha d. I' e ken a l ab ellbeing c me da . One hing I an be eall clea ab i ha a b ine d e n' need label i elf a e d i en be n he h k f deli e ing ellbeing c me . Well being c me and fi d n c n adic each he . Em a h i h en e ene iali m l k like ell-meaning ini ia i e ha i ne e g li e, el n f nding f m he a f he b ine ha a e h d n a n a i i ie change. En e ene iali m i h em a h l k like l i n ha gene a e e en e b d n' gene a e
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 43 ellbeing c me . When he e hing a e ke e a a e, i ' a eci e f di a e . A e ea che , e need define c me and b ine c me and bid e idence ha c ea e c nfidence and l i n ha ill deli e he e i i e c me . A e ea che , I hink f he i ing' f en n he all. We' e been all he e i n , had he i ileged ie f eeing all he a ici an and all f he angle . B he ame i n' e f ie , challenging e le' edefined l i n can be diffic l and nc mf able. I find i a eall ... and being able eigh he ade- ff. In he e am le I ga e ea lie if e all e le ea il change hei e ann a i n file e ill babl ee a change in me ic migh be a g d hing b e e, b hen e al ee deci i n ha lead financial c me , i ha he f ade- ff e an make. Re ea che ha e an im an le in eighing h e ade- ff e e ne i aligned and able make en ible deci i n ab ha b ild ba ed n e idence and c me . S j a , he e a e a fe ke akea a and hen I'm ha an e an e i n . Fi l , a e ea che e need hel akeh lde and eam nde and h a ic la in igh can' be ign ed b e en ing and i i i ing hem in he c n e f c me . Sec ndl , a e ea che , lead he cha ge n de ign c me f ame k. D n' le he di c mf f n kn ing all he an e n da ne c ea e ine ia. J ge a ed. Finall gi e akeh lde a clea f ame k f iden if ing ade- ff . Di c ing ade- ff ill hel eam make inf med deci i n ha lead de i able c me . Again, hank f ha ing me ha e m h gh da and feel f ee a k an e i n if 'd like ha e a cha . STEVE BATY: Thank , La a.
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 44 LAURA RYAN: Plea e. STEVE BATY: G ea e i n. I'll a k j check he Q and A af e a d f an e i n . We ha en' had an c me h gh j e b if ldn' mind ha ing a l k, ha ld be g ea . Thank . And I h ld men i n, La a' f m F e F iendl and he ' e ne f he be fi a nd ha ill find d ing hi kind f k. The ' e been a nd f i e me ime and deli e ing c n i en l g d k e a ained e i d. S ell h aking a l k a he k he ' e d ing and if d ge a chance e he ea k ei he i h f hem, I highl ec mmend aking ha . Thank La a. LAURA RYAN: Thank S e e. STEVE BATY: Tha b ing he m ning ea b eak f da . I h e ha e enj ed he m ning e i n. The e a me eall eall g ea akea a igh h gh h e e i n . S I h e ha ' e been aking n e . We' e g ing ha e a h b eak. We a e back a 10.55, again, i h Ja . The e ill be a h ann ncemen c ming in a m men f m U abili H b ab a m i n ha e' e nning. Thank , and I'll ee back a 10.55. Hell e e ne, and elc me back. I h e had a chance g ab a d ink, e ch leg , ma be ee he ide ld and f me, he cl d . I j an ed make a ick men i n f he ca i ning ha ' g ing n. Ca i n a e being ided b a e ice called ca i n li e, Hila i ca i ne da a he m men , hell Hila . J an ed call hem . The d a eall g d j b. We' e been f na e