2020 - Your team is a system. You just don't see it yet.

UX Y'all 2020 Keynote with Farai Madzima

Transcript

1. UX Y’all September 2020 Your team is a system You just don’t see it yet Farai Madzima People person™ at Shopify @farai_uxguy
3. What’s gonna happen with hip hop? Whatever is happening with us.
4. We are hip hop. Me, you, everybody, we are hip hop.
5. We are the tech industry. Me, you, everybody, we are the tech industry.
7. We are the tech industry. Me, you, everybody, we are the tech industry.
9. Source: Peter Skillman
10. Source: Peter Skillman
11. A team is a group of people working together towards a goal. Is it that simple? In 2020?
13. Elements Interconnections Purpose
14. Elements People Interconnections Roles and functions Purpose Roadmaps and KPIs
15. Elements Employees, company, products, market Interconnections Rules, policies, cultures, rituals Purpose Make products, make money
16. A team is a group of people working together towards a goal. Is it that simple? In 2020?
17. A team is a group of people working together towards a goal. A team is a system.
18. Source: Peter Skillman
19. Daniel Coyle Source: Daniel Coyle
20. What makes teams effective? Effective teams Safety + Belonging + Trust + Vulnerability
21. What makes teams effective? Effective teams Safety + Belonging + Trust + Vulnerability Inclusion
22. Inclusion What makes teams effective? Safety + Belonging + Trust + Vulnerability diverse Effective teams
23. But what does inclusion do to the group of people that makes them more effective as a team?
24. Elements Employees, company, products, market Interconnections Rules, policies, cultures, rituals Purpose Make products, make money
25. Daniel Coyle Source: TBC
27. What makes teams effective? 1. Safety and belonging 2. Trust and vulnerability 3. Purpose
28. Boosting safety and belonging in diverse teams
29. I joined, but do I belong? 1. Are we connected? 2. Do we share a future? 3. Are we safe?
30. On day 1, tell me why I’m here and where I fit into the mission.
31. The life story interview: an exchange of stories
32. NSFW questions • So where are you really from? • What ARE you? • Why don’t you sound African? • You don’t act like a ________ person. • etc.
33. Practice zero-tolerance with kindness. In the moment. - Mekka Okereke
34. Just call me Fuz
35. Inclusive teams (collaboration systems) are cohesive because everyone feels safe to be their authentic self.
36. Building trust through vulnerability in diverse teams
37. Task-based Relationship-based Task-based Trust is built through business-related activities Relationship-based Trust is built through social activities. Trusting Canada US UK France Nigeria China Saudi Arabia Poland India Germany From The culture map by Erin Meyer Germany Denmark Italy Russia Singapore
38. Meaningful vulnerability in a safe space builds trusting relationships.
40. Tell us about a difficult thing you overcame as a child.
41. I peed myself a lot at Kindergarten
42. What is one thing you’ve always wanted to do? Why haven’t you done it yet?
43. When did you last sing to yourself? And to someone else?
44. Inclusive teams (collaboration systems) make a habit of sharing their weaknesses, so they can improve together.
45. Communicating with clarity in effective diverse teams
46. Low context High context Low context Good communication is precise, simple and clear. Repetition is used to clarify. High context Good communication is nuanced and layered. Speak and read between the lines. Communicating Canada US Denmark France Singapore Kenya Zimbabwe Saudi Arabia India Japan UK From The culture map by Erin Meyer
47. Keep it low context and make sure everyone is clear
48. Make sure someone takes minutes and shares them.
49. Keep decision logs
50. Inclusive teams (collaboration systems) communicate with low context to ensure clarity.
51. Healthy conflict and disagreement in effective diverse teams
52. Confrontational Avoids confrontation Confrontational Disagreement and debates are positive for the team. Open confrontation is appropriate and will not negatively affect relationships. Avoids confrontation Disagreement and debates are negative for the team. Open confrontation will break group harmony and negatively affect the relationship. Disagreeing & confrontation US UK France Nigeria Singapore Zimbabwe Saudi Arabia Canada India Japan Denmark From The culture map by Erin Meyer
53. Conflict validates ideas
54. Conflict elaborates ideas
55. Conflict is the way effective Inclusive teams (collaboration systems) come to a shared understanding of decisions.
56. Dan’s game.
57. Inclusive teams (collaboration systems) welcome positive disagreement and healthy debate.
58. Clear feedback and critique in effective diverse teams
59. Direct negative feedback Indirect negative feedback Direct negative feedback Feedback is frank, blunt, and honest at all times, even in front of the team. Indirect negative feedback Feedback is soft, subtle, and diplomatic and only given private. Evaluating and Critique Denmark US UK France Nigeria Kenya Singapore Saudi Arabia New Zealand India Japan Brazil From The culture map by Erin Meyer Canada
60. sandwich The feedback you actually want to give Something positive to warm up the discussion Something else positive to soften the real feedback
62. Inclusive teams (collaboration systems) are skilled at giving and receiving critique. They see it as a gift.
63. Inclusion What makes teams effective? Safety + Belonging + Trust + Vulnerability diverse Effective teams
64. Elements Employees, company, products, market Interconnections Rules, policies, cultures, rituals Purpose Make products, make money
65. What’s gonna happen with hip hop? Whatever is happening with us.
66. We are hip hop. Me, you, everybody, we are hip hop.
67. What’s gonna happen with the tech industry? Whatever is happening with us.
68. We are the tech industry. Me, you, everybody, we are the tech industry.
69. Let’s build and manage teams (collaboration systems) where people from all backgrounds can contribute and flourish
70. Peace! @farai_uxguy @letspixelup faraimadzima.com pixelup.co.za
71. Resources Read The culture map by Dr Erin Meyer Discussing design by Adam Connor and Aaron Irizarry Radical candor by Kim Scott Designing together by Dan M. Brown The 5 Dysfunctions of a team by Patrick Lencioni Play Surviving design projects by Dan M. Brown Listen / Watch Stimela by Hugh Masekela (Youtube) So what by Miles Davis Another night in Tunisia by Dizzie Gillespie