A Journey into Applied AI Cloud Services

Are the claims on the marketing pages of Google and Amazon's AI Services really true? Is it really "easy for developers", can you really have "no machine learning experience"?
Join me on a journey of learning what is really needed to use Cloud AI Services.

Transcript

1. Liberty IT A Journey into Applied AI Cloud Services “No Machine Learning Experience Required…?” Gillian Armstrong @virtualgill
2. Liberty IT
3. Liberty IT
4. Gillian Armstrong @virtualgill Solutions Architect Liberty IT aka: regular software engineer type person
5. Cardiff Hamburg Gillian Armstrong // @virtualgill
6. Gillian Armstrong // @virtualgill
7. Uh-oh Gillian Armstrong // @virtualgill
8. Gillian Armstrong // @virtualgill
9. Gillian Armstrong // @virtualgill
10. THE MONOLITH “Why does this method have 60,000 lines” Gillian Armstrong // @virtualgill
11. Monolith SERVICE- ORIENTATED ARCHITECTURE “How deep does this go” Gillian Armstrong // @virtualgill
12. Monolith SOA MICROSERVICES “Where did that event go?” Gillian Armstrong // @virtualgill
13. Monolith SOA Microservices CLOUD “Where are my servers running?” Gillian Armstrong // @virtualgill
14. SERVERLESS Monolith SOA Microservices Cloud “Servers? What Servers?” Gillian Armstrong // @virtualgill
15. Monolith SOA Microservices Cloud Serverless Gillian Armstrong // @virtualgill
16. Gillian Armstrong // @virtualgill We decided to build Serverless-first so we could… • Move Fast • Learn Fast • Change Fast …at very little upfront cost
17. Focusing on Functionality Offloading everything else Gillian Armstrong // @virtualgill Serverless is…
18. Gillian Armstrong // @virtualgill An application that costs you nothing to run when no-one is using it. Serverless is…
19. Gillian Armstrong // @virtualgill Functions Databases Queues Logging Storage API Proxy Assembling your application using pay per use managed services Serverless is…
20. Gillian Armstrong // @virtualgill Artificial Intelligence Services Functions Databases Queues Logging Storage API Proxy
21. “easy for developers” Gillian Armstrong // @virtualgill
22. “no machine learning experience required” Gillian Armstrong // @virtualgill
23. Shiny POC Gillian Armstrong // @virtualgill
24. I am AI-ing so good Gillian Armstrong // @virtualgill
25. Effort / Expertise POC Production Gillian Armstrong // @virtualgill
26. POC Production Effort / Expertise Gillian Armstrong // @virtualgill
27. “no machine learning experience required” “easy for developers” Gillian Armstrong // @virtualgill
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31. Oops, your monolith is showing… Gillian Armstrong // @virtualgill
32. Gillian Armstrong // @virtualgill
33. REQUIREMENTS Gillian Armstrong // @virtualgill Does your business understand how to write requirements for a ML system? Do you?
34. DATA • Quantity • Quality • Language / Linguistics • Feature Engineering Gillian Armstrong // @virtualgill
35. I am definitely going to have to know something about machine learning Gillian Armstrong // @virtualgill
36. LEGAL • Privacy • Security • Compliance Gillian Armstrong // @virtualgill
37. AI SERVICES Gillian Armstrong // @virtualgill • Coding • Governance / Source Control • Deployment, CI/CD • Testing • Monitor
38. ENGINEERING Gillian Armstrong // @virtualgill AI Everything else Not everyone is a Cloud Developer (yet)
39. Gillian Armstrong // @virtualgill Assembling your application using pay per use managed services Serverless is…
40. ENGINEERING Gillian Armstrong // @virtualgill AI Everything else • Infrastructure as Code • Deployment, CI/CD • Testing • Security • Observability • Cost
41. Gillian Armstrong // @virtualgill Assembling your application using pay per use managed services Serverless is…
42. Gillian Armstrong // @virtualgill Serverless is… Actually pretty hard
43. They said easy! This isn’t easy! Gillian Armstrong // @virtualgill
44. USER EXPERIENCE Gillian Armstrong // @virtualgill • Hey, there are still humans to think about too
45. Definitely not easy Gillian Armstrong // @virtualgill
46. Gillian Armstrong // @virtualgill https://pair.withgoogle.com/
47. USER EXPERIENCE Gillian Armstrong // @virtualgill • Mental Models • Explainability and Trust • Feedback and Control
48. USER EXPERIENCE Gillian Armstrong // @virtualgill • Mental Models
49. Model your design on a human, not a website People are the original conversational interface
50. The Web is about Telling the user what to do Conversational UI is about Listening to what the user wants to do
51. USER EXPERIENCE Gillian Armstrong // @virtualgill • Mental Models • Explainability and Trust
52. Is the user clear they are talking to a bot? Can we explain why the bot gave a particular answer?
53. USER EXPERIENCE Gillian Armstrong // @virtualgill • Mental Models • Explainability and Trust • Feedback and Control
54. Gillian Armstrong // @virtualgill Can I choose not to talk to the bot? Can your user give you feedback?
55. USER EXPERIENCE Gillian Armstrong // @virtualgill • Mental Models • Explainability and Trust • Feedback and Control
56. ETHICS Gillian Armstrong // @virtualgill • Humanizing Technology changes how we relate to it • Automation of Jobs • Privacy Concerns • Human Rights Concerns • Environmental Concerns
57. ETHICS Gillian Armstrong // @virtualgill Always pair “What can we do”, with the question “What shouldn’t we do”
58. Gillian Armstrong // @virtualgill
59. Gillian Armstrong // @virtualgill Cloud Development isn’t simple Even just using AI isn’t simple
60. POC Production Effort / Expertise Gillian Armstrong // @virtualgill
61. Gillian Armstrong // @virtualgill Cloud Development isn’t simple Even just using AI isn’t simple
62. Gillian Armstrong // @virtualgill Not easy, but worth it
63. Never before has one developer had so much power in their hands… Gillian Armstrong // @virtualgill
64. Never before has one developer had so much power in their hands… What are you going to do with it? Gillian Armstrong // @virtualgill
65. Thank you! Gillian Armstrong @virtualgill http://virtualgill.io
66. @Liberty Information Technology @Liberty IT @Liberty_IT