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A Journey into Applied AI Cloud Services

Gillian Armstrong
October 02, 2019
Technology
1
97

A Journey into Applied AI Cloud Services

Are the claims on the marketing pages of Google and Amazon's AI Services really true? Is it really "easy for developers", can you really have "no machine learning experience"?
Join me on a journey of learning what is really needed to use Cloud AI Services.

Gillian Armstrong

October 02, 2019
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Transcript

  1. Liberty IT
    A Journey into Applied AI Cloud Services
    “No Machine Learning Experience Required…?”
    Gillian Armstrong
    @virtualgill

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  2. Liberty IT

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  3. Liberty IT

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  4. Gillian Armstrong
    @virtualgill
    Solutions Architect
    Liberty IT
    aka: regular software engineer type person

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  5. Cardiff
    Hamburg
    Gillian Armstrong // @virtualgill

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  6. Gillian Armstrong // @virtualgill

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  7. Uh-oh
    Gillian Armstrong // @virtualgill

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  8. Gillian Armstrong // @virtualgill

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  9. Gillian Armstrong // @virtualgill

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  10. THE
    MONOLITH
    “Why does this method
    have 60,000 lines”
    Gillian Armstrong // @virtualgill

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  11. Monolith
    SERVICE-
    ORIENTATED
    ARCHITECTURE
    “How deep does this go”
    Gillian Armstrong // @virtualgill

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  12. Monolith SOA
    MICROSERVICES
    “Where did that event go?”
    Gillian Armstrong // @virtualgill

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  13. Monolith SOA Microservices
    CLOUD
    “Where are my servers running?”
    Gillian Armstrong // @virtualgill

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  14. SERVERLESS
    Monolith SOA Microservices Cloud
    “Servers? What Servers?”
    Gillian Armstrong // @virtualgill

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  15. Monolith SOA Microservices Cloud Serverless
    Gillian Armstrong // @virtualgill

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  16. Gillian Armstrong // @virtualgill
    We decided to build
    Serverless-first so
    we could…
    • Move Fast
    • Learn Fast
    • Change Fast
    …at very little upfront cost

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  17. Focusing on
    Functionality
    Offloading
    everything else
    Gillian Armstrong // @virtualgill
    Serverless is…

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  18. Gillian Armstrong // @virtualgill
    An application
    that costs you
    nothing to run
    when no-one is
    using it.
    Serverless is…

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  19. Gillian Armstrong // @virtualgill
    Functions
    Databases
    Queues
    Logging
    Storage
    API Proxy
    Assembling
    your application
    using pay per
    use managed
    services
    Serverless is…

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  20. Gillian Armstrong // @virtualgill
    Artificial
    Intelligence
    Services
    Functions
    Databases
    Queues
    Logging
    Storage
    API Proxy

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  21. “easy for developers”
    Gillian Armstrong // @virtualgill

    View Slide

  22. “no machine
    learning experience
    required”
    Gillian Armstrong // @virtualgill

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  23. Shiny POC
    Gillian Armstrong // @virtualgill

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  24. I am AI-ing
    so good
    Gillian Armstrong // @virtualgill

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  25. Effort /
    Expertise
    POC
    Production
    Gillian Armstrong // @virtualgill

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  26. POC
    Production
    Effort /
    Expertise
    Gillian Armstrong // @virtualgill

    View Slide

  27. “no machine
    learning experience
    required”
    “easy for
    developers”
    Gillian Armstrong // @virtualgill

    View Slide

  28. Gillian Armstrong // @virtualgill

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  29. Gillian Armstrong // @virtualgill

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  30. Gillian Armstrong // @virtualgill

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  31. Oops, your
    monolith is
    showing…
    Gillian Armstrong // @virtualgill

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  32. Gillian Armstrong // @virtualgill

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  33. REQUIREMENTS
    Gillian Armstrong // @virtualgill
    Does your business
    understand how to
    write requirements for a
    ML system?
    Do you?

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  34. DATA
    • Quantity
    • Quality
    • Language / Linguistics
    • Feature Engineering
    Gillian Armstrong // @virtualgill

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  35. I am definitely
    going to have to
    know something
    about machine
    learning
    Gillian Armstrong // @virtualgill

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  36. LEGAL
    • Privacy
    • Security
    • Compliance
    Gillian Armstrong // @virtualgill

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  37. AI SERVICES
    Gillian Armstrong // @virtualgill
    • Coding
    • Governance / Source
    Control
    • Deployment, CI/CD
    • Testing
    • Monitor

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  38. ENGINEERING
    Gillian Armstrong // @virtualgill
    AI
    Everything else
    Not everyone is a
    Cloud Developer
    (yet)

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  39. Gillian Armstrong // @virtualgill
    Assembling
    your application
    using pay per
    use managed
    services
    Serverless is…

    View Slide

  40. ENGINEERING
    Gillian Armstrong // @virtualgill
    AI
    Everything else
    • Infrastructure as Code
    • Deployment, CI/CD
    • Testing
    • Security
    • Observability
    • Cost

    View Slide

  41. Gillian Armstrong // @virtualgill
    Assembling
    your application
    using pay per
    use managed
    services
    Serverless is…

    View Slide

  42. Gillian Armstrong // @virtualgill
    Serverless is…
    Actually pretty hard

    View Slide

  43. They said easy!
    This isn’t easy!
    Gillian Armstrong // @virtualgill

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  44. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Hey, there are still
    humans to think
    about too

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  45. Definitely not
    easy
    Gillian Armstrong // @virtualgill

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  46. Gillian Armstrong // @virtualgill
    https://pair.withgoogle.com/

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  47. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Mental Models
    • Explainability and
    Trust
    • Feedback and
    Control

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  48. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Mental Models

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  49. Model your design on a
    human, not a website
    People are the original
    conversational interface

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  50. The Web is about Telling
    the user what to do
    Conversational UI is
    about Listening to what
    the user wants to do

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  51. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Mental Models
    • Explainability and
    Trust

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  52. Is the user clear
    they are talking
    to a bot?
    Can we explain
    why the bot
    gave a particular
    answer?

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  53. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Mental Models
    • Explainability and
    Trust
    • Feedback and
    Control

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  54. Gillian Armstrong // @virtualgill
    Can I choose
    not to talk to the
    bot?
    Can your user give
    you feedback?

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  55. USER EXPERIENCE
    Gillian Armstrong // @virtualgill
    • Mental Models
    • Explainability and
    Trust
    • Feedback and
    Control

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  56. ETHICS
    Gillian Armstrong // @virtualgill
    • Humanizing Technology
    changes how we relate to it
    • Automation of Jobs
    • Privacy Concerns
    • Human Rights Concerns
    • Environmental Concerns

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  57. ETHICS
    Gillian Armstrong // @virtualgill
    Always pair
    “What can we do”,
    with the question
    “What shouldn’t we do”

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  58. Gillian Armstrong // @virtualgill

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  59. Gillian Armstrong // @virtualgill
    Cloud Development
    isn’t simple
    Even just using
    AI isn’t simple

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  60. POC
    Production
    Effort /
    Expertise
    Gillian Armstrong // @virtualgill

    View Slide

  61. Gillian Armstrong // @virtualgill
    Cloud Development
    isn’t simple
    Even just using
    AI isn’t simple

    View Slide

  62. Gillian Armstrong // @virtualgill
    Not easy, but
    worth it

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  63. Never before has one developer had
    so much power in their hands…
    Gillian Armstrong // @virtualgill

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  64. Never before has one developer had
    so much power in their hands…
    What are you going to do with it?
    Gillian Armstrong // @virtualgill

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  65. Thank you!
    Gillian Armstrong
    @virtualgill
    http://virtualgill.io

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  66. @Liberty Information Technology
    @Liberty IT
    @Liberty_IT

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