and achievements throughout his leadership journey. One of the earliest milestones was making crucial hires to delegate key tasks and job titles. Recognizing that many business owners become too involved in daily operations to effectively grow their businesses, Nick prioritized hiring key people to manage various departments. This delegation allowed him to focus on strategic growth and development. Another significant achievement was Hero Roofing's dedication to customer experience. The company focused heavily on providing exceptional customer service, which led to receiving numerous positive reviews and referrals. Hero Roofing became the top-rated company in its market on Google, boasting the most five-star reviews. This recognition not only brought pride but also increased business due to the company’s stellar reputation. Achieving the GAF Master Elite contractor status was another major milestone. This status, along with joining the prestigious GAF President's Club, placed Hero Roofing among the top 75 roofers in the nation. These achievements underscored the company's commitment to excellence and innovation. In 2021, a devastating tornado hit their market and community. Hero Roofing responded by focusing on genuinely helping the community rather than simply seeking profit. They provided free tarping services and collaborated with nonprofits to support those affected by the storm. This approach not only doubled their revenue that year but also earned them recognition as true heroes in the community. Continuous Leadership Growth Nick emphasizes the importance of continuous leadership growth and staying updated in an ever-changing business landscape. To achieve this, Nick has a mentor who owns and runs a separate business, providing him with valuable insights and guidance. Learning from another leader has been crucial in his development. In addition to mentoring his employees, Nick benefits from the experience and advice of his mentor. Nick also actively engages in his industry by speaking at roofing conferences and meetings, attending roofing and leadership classes, and participating in business conferences. Networking with other business owners allows him to observe different business practices and integrate the best strategies into his own company. Despite being a young business owner and entrepreneur, Nick believes he is ahead of the curve due to his proactive approach to surrounding himself with the right people. This commitment to learning and growth not only benefits him but also helps his team grow together, ensuring Hero Roofing remains competitive and innovative. Ongoing Skill Development Nick continues to develop his skills and stay updated in the ever-changing business landscape by maintaining a mindset of perpetual learning. He believes in always being open to new knowledge and never assuming he knows it all. By observing and learning from other business owners, he keeps up with industry trends and innovations. A recent learning experience that significantly influenced Nick’s leadership style involved addressing an underperforming employee. Instead of immediately confronting the employee about their poor performance, Nick's sales manager, Rob, who has an open-door policy, took the time to sit down and talk to the individual. They discovered that personal issues were affecting the employee's work performance. This experience taught Nick the importance of understanding and addressing the personal factors that can impact an employee's productivity. It reinforced the value of one-on-one conversations and getting to know his team on a deeper level to support their overall well-being and performance. Ethical Leadership and High Performance Nick places a strong emphasis on ethical leadership and consistent high performance. As a Christian, he integrates his faith and values into his business practices. Every Friday, Hero Roofing hosts a Bible study session for its staff, aligning the company’s core values with Christian principles. The core values of the company include integrity, humility, growth, determination, selflessness, leadership, and boldness. Nick emphasizes that these values are not just guidelines for work but also principles to live by, ensuring that the company maintains high ethical standards. When issues arise on job sites, Hero Roofing prioritizes integrity by addressing and rectifying problems, putting the customer’s needs ahead of financial considerations. This commitment to doing what is right helps maintain the company's reputation and fosters customer loyalty. Nick believes that customers value a company that owns up to its mistakes and takes steps to make things right, rather than one that prioritizes profits over people. | 2024 18