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Choosing a chat platform for public online communities

08b2ae4d9b56474f6cfbe79fae6688a2?s=47 Wahib Ul Haq
November 26, 2019

Choosing a chat platform for public online communities

My motivation to talk on this topic was to highlight that IMHO Slack is not the ideal platform for public communities because there are serious restrictions with the free plan. I researched some alternates to Slack and shared them through this talk.

08b2ae4d9b56474f6cfbe79fae6688a2?s=128

Wahib Ul Haq

November 26, 2019
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  1. Choosing a chat platform for public communities Wahib Ul Haq

    @wahibhaq @DevRelMunich 26.11.2019
  2. None
  3. None
  4. Domains of Chat Platforms Internal Organization Teams Slack, Microsoft Teams

    And many other...
  5. Domains of Chat Platforms Internal Organization Teams Slack, Microsoft Teams

    And many other... Customers Community around your website, brand or digital service Running an Online course community Offering paid help, mentorship or consultancy Paid memberships Do checkout: https://www.mightynetworks.com/
  6. Domains of Chat Platforms Internal Organization Teams Slack, Microsoft Teams

    And many other... Customers Community around your website, brand or digital service Running an Online course community Offering paid help, mentorship or consultancy Paid memberships Do checkout: https://www.mightynetworks.com/ Communities Side projects, Knowledge sharing, Open-source etc.
  7. https://standuply.com/slack-chat-groups

  8. Motivation

  9. None
  10. None
  11. 250 users X € 7.50 / month = € 1875

    / month
  12. Problems with Slack

  13. None
  14. Slack is great for internal teams, but it just isn’t

    built for large public communities
  15. Barrier to entry

  16. Barrier to entry Short-lived channel history (10k limit)

  17. Barrier to entry Short-lived channel history (10k limit) Walled Garden

  18. Barrier to entry Short-lived channel history (10k limit) Walled Garden

    Problematic search
  19. Requirements

  20. Must have Hosted Free for unlimited messages and members count

    Easy to use Threads Easy to invite and join Markdown Code highlighting 3rd party app and bot Integrations Browser support Admin and Access management
  21. Good to have Opensource Posts are Discoverable Easier to share

    posts with outside world and easily accessible Emoji reactions One account instead of account per community Client apps for desktop Client apps for mobile Option to integrate with Slack (help with migration and inviting existing members) Analytics Real names (less trolling)
  22. Paid but Good Options Available Rocket.Chat (need to host) Zulip

    Chat (free tier up to 10k message history) Matrix.org Mattermost (free with self-hosted) Riot.im
  23. Free & Hosted Options Available Facebook Groups Spectrum.chat Discord Discourse

    KeybaseIO Gitter
  24. Facebook Group: The algorithm that sits between you and your

    members
  25. Free & Hosted Options Available - Facebook Groups - the

    noise, clutter, and questionable practices - frustrating things about running a Facebook Group is the algorithm that sits between you and your members - Spectrum.chat - Discord - Discourse - KeybaseIO - Gitter
  26. Spectrum Community platform for the future

  27. None
  28. Spectrum https://spectrum.chat/openui5/general/a-better-place-than-slack~490f6aec-12c0-4418-8e61-6325b42335a1 https://blog.apollographql.com/goodbye-slack-hello-spectrum-8fa6b979645b Betting even more after joining Github team

    https://spectrum.chat/features
  29. None
  30. None
  31. Open-source Strong backing: Spectrum joined Github last year Content is

    accessible without any wall, via link as well Easy to join with just one account needed Robust search, and Indexed online Thread based But still a young company: some bugs, stability issues and less fancy interface
  32. None
  33. Who else is using Spectrum https://zeit.co/blog/spectrum

  34. Discord Free Voice and Text Chat for Gamers

  35. None
  36. Spectrum Look less mature but minimalist Different interface than Slack

    Mac app but No mobile app Threads Indexed and discoverable Discord Older, Mature and More fancy Similar interface as Slack Mobile apps + Desktop client No Threads Impression is that is is for gamers Not indexed by Google
  37. Happy Community Building Thanks for Listening @wahibhaq