Effective Communication in Software Testing

Transcript

1. © Primavera BSS 2017 www.primaverabss.com Effective Communication in Software Testing Bráulio Batista June 2017
2. © Primavera BSS 2017 www.primaverabss.com Once Upon a time
3. © Primavera BSS 2017 www.primaverabss.com Are people listening?
4. © Primavera BSS 2017 www.primaverabss.com Comunication is Key
5. © Primavera BSS 2017 www.primaverabss.com What is Communication • Communication is the act of conveying a message to another person through a mutually understandable medium/language; • Communication means an exchange of information between two or more people. • It is a process of sharing information, ideas, feelings, news and achieving a common understanding between people. • Communication connects people. • For organizations, communication helps all departments work together;
6. © Primavera BSS 2017 www.primaverabss.com What are different Types of Communication ?
7. © Primavera BSS 2017 www.primaverabss.com Why do we need effective communication?
8. © Primavera BSS 2017 www.primaverabss.com Why do we need effective communication? • Know your Audience; • Prioritize your Points; • Recognizing communication patterns; • Understanding cultural differences. • Using Safety Language;
9. © Primavera BSS 2017 www.primaverabss.com Effective communication in Test Automation
10. © Primavera BSS 2017 www.primaverabss.com • Have a good relationship and collaborate in team; • Identify objectives and setting targets; • Simple writing of test; • Delivery of results; • Social networks and communication channels; • A language that everyone understands; • Training; Effective communication in Test Automation
11. © Primavera BSS 2017 www.primaverabss.com Automation Test Cycle
12. © Primavera BSS 2017 www.primaverabss.com Comunication Cycle?
13. © Primavera BSS 2017 www.primaverabss.com Tools
14. © Primavera BSS 2017 www.primaverabss.com
15. © Primavera BSS 2017 www.primaverabss.com braulio.batista@primaverabss.com
16. © Primavera BSS 2017 www.primaverabss.com References • Subramainam Raj (2017) Effective Communication in Software Testing Teams. Posted January 19, 2017. Retrieved from https://huddle.eurostarsoftwaretesting.com/lessons-learnt- in-effective-communication/ on May 28, 2017. • Andrea (2013) Successful software testing – Communication is Everything. Posted March 7, 2013. Retrieved from https://blog.xceptance.com/2013/03/07/successful-software-testing- communication-is-everything/ on May 29, 2017. • Renuka k (2017) How to become an excellent communicator as a Tester. Last updated April 17, 2017. Retrieved from http://www.softwaretestinghelp.com/effective-communication- skills-for-testers/ on May 29, 2017.