• user in a noisy place • user in a quiet place • English as a second language user • low-literacy user • user with a limited data plan • low-bandwidth user • user with a hearing aid • you • me • your mom • googlebots
internet access 50% of low-income households use their phone as their only internet access Visually- or hearing-impaired are 3 times as likely to live below the poverty line 17% 50% 3x