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Metrics: The Good the Bad and the Ugly

Metrics: The Good the Bad and the Ugly

Sharing business metrics can be a great enabler of collaboration between product, commercial, development and operations. They provide a common reference point and help sort fact from opinion. They inform our decisions and prompt useful conversations.

But are they always all they seem; and when do they stop being helpful and start causing harm?

In this session we will look at examples of metrics from development and operations and use them to explore issues of provenance, cleanliness and bias. We’ll look at how the sharing of metrics can have a different impact on different audiences.

We’ll share takeaways on how to establish and grow a metrics practice that is helpful to everyone in the business.

Chris is the co-author, with Mattia Battiston of Team Guide to Metrics for Business Decisions (sample chapter available at bizmetricsbook.com). He has been leading engineering teams since 1999. He was pivotal in the BBC’s adoption of agile in 2000-2001. Since then, he has worked for broadcasters and video platform owners including Dish Network in the US and Deutsche Telekom in Europe.

Chris Young

April 15, 2019
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    in things like gods, nations, money and human rights. Yet none of these things exists outside the stories that people invent and tell one another.” Yuval Noah Harari https://www.ynharari.com/topic/power-and-imagination/ @worldofchris
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    Selection Dev Throughput, Lead Time, Failure Demand Ops Reliability, Availability, Serviceability @worldofchris
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    Selection Dev Throughput, Lead Time, Failure Demand Ops Reliability, Availability, Serviceability @worldofchris
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    Selection Dev Throughput, Lead Time, Failure Demand Ops Reliability, Availability, Serviceability @worldofchris
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  11. Business Need AARRR! - Pirate Metrics Metrics Practice Cleanliness, Bias,

    Selection Dev Throughput, Lead Time, Failure Demand Ops Reliability, Availability, Serviceability @worldofchris
  12. Imagined Realities “We cooperate effectively with strangers because we believe

    in things like gods, nations, money and human rights. Yet none of these things exists outside the stories that people invent and tell one another.” Yuval Noah Harari https://www.ynharari.com/topic/power-and-imagination/ @worldofchris