WTM19 - Designing against Domestic Violence by Eva PenzeyMoog

The reality of domestic violence doesn’t disappear when people enter the digital world. How can we as technologists ensure that our products aren’t use for abuse? This talk will explore how to consider the reality of violence, recognize intervention points, and advocate for user safety. This talk can be triggering for susceptible individuals, please feel comfortable to leave the room if you need so.

https://youtu.be/P64RHUSRtSA

Transcript

1. Designing Against Domestic Violence Eva PenzeyMoog Lead Designer @ 8th Light
2. A Note Before Beginning
3. Based on domestic violence statistics, there are survivors in this room. Please leave the room at any time if you need to.
4. Our First Story
9. 1 in 5 Number of physical domestic violence victims who experience financial abuse
10. Designing against financial abuse
11. Designing against financial abuse Banking tools for couples and families such as joint accounts need to be fully “joint” in the digital sense.
12. Designing against financial abuse Banking tools for couples and families such as joint accounts need to be fully “joint” in the digital sense. Financial software should be programmed to recognize the patterns of financial abuse.
13. Designing against financial abuse Banking tools for couples and families such as joint accounts need to be fully “joint” in the digital sense. Financial software should be programmed to recognize the patterns of financial abuse. Bankers, financial professionals and call center staff should be trained on the warning signs of financial abuse and how to safely intervene.
14. Today’s Goals
15. A Note on Language
16. The most important topic in design is how the systems we create are mediating interactions among humans. - Erika Hall, Mule Design “ ”
17. How can we encourage safe interactions and discourage dangerous ones?
18. How can we make this work manageable?
19. Mindset + Framework
20. Impact over Intent
21. Definitions + Numbers
22. Domestic violence (DV): Physical, sexual, emotional, psychological, and financial abuse at the hands of a domestic relation. This means anyone in the household: intimate partners, relatives, and roommates. DV occurs in all groups, regardless of socio-economic status, race, age, gender or sexual identity, etc.
23. 4,774,000 Number of women in the U.S. who experience physical violence at the hands of an intimate partner every year.
24. 1 in 5 Number of women in the Canada who have experienced intimate partner violence. Source: Femicide in Canada 2018 report
25. 1 in 6 Number of men in the Canada who who have experienced physical violence at the hands of an intimate partner. Source: Statistics Canada
26. Domestic violence is not an edge case.
27. Second Story
35. 89% Percentage of DV cases involving tech abuse last year.
36. Designing against tech device abuse Who gets to control what? Homes with multiple adults need safeguards in place to ensure control doesn’t sit with just one person.
37. Designing against tech device abuse Users must always able to give consent to things like an incoming communication.
38. Designing against tech device abuse At-home devices should have UIs that make it clear what’s happening, who made it happen, and the time they took the action
39. Designing against tech device abuse History logs are essential, and should include the action taken, the user who triggered it, and the date and time of the action.
40. Third Story
42. 11% Percentage of women who self-report physical intimate partner violence while pregnant Women’s Shelters Canada 2017 Report
43. Designing for intervention during pregnancy Pregnancy and health-related products should plan for the reality of violence as a health factor in pregnant women’s lives
44. Fourth Story
46. 1 in 10 Number of women who are stalked at some point in their lives Source: Statistics Canada - Family Violence in Canada: a statistical profile
47. Designing against stalking GPSes in all settings - computer, phone, watch, car, etc - must run in the foreground must clearly indicate that they are in use.
49. Designing against stalking GPSes must be simple to turn off.
50. Designing against stalking GPSes must be simple to turn off. Users must be informed that location sharing is on and who can see their location.
51. Fifth Story
53. Designing for security My “anti-guest” concept to keep out abusers
54. 75% Percentage of women entering shelters who are in severe danger. Source: Women’s Shelters Canada 2017 Report
55. 3000 Number of women staying in an emergency shelter to escape domestic violence on any given day. Source: Femicide in Canada 2018 report
56. 1 - 2 / week Number of women who are murdered by an every week in Canada Source: Femicide in Canada 2018 report
57. Designing for security Research must include the stories of domestic violence survivors.
58. Designing for Safety: A Framework
59. 1 Include the reality of domestic violence in our research.
60. 1 Include the reality of domestic violence in our research. Remember: 1 in 3 women and 1 in 4 men will experience severe physical abuse at the hands of an intimate parter in their lifetimes.
61. 1 Include the reality of domestic violence in our research. Remember: 1 in 3 women and 1 in 4 men will experience severe physical abuse at the hands of an intimate parter in their lifetimes. Domestic violence is not rare. It is not an edge case.
62. 1 Include the reality of domestic violence in our research. Remember: 1 in 3 women and 1 in 4 men will experience severe physical abuse at the hands of an intimate parter in their lifetimes. Domestic violence is not rare. It is not an edge case. If your user base includes men or women, you should do research into which elements of domestic violence could come into play through your product.
63. 2 Imagine scenarios for abuse. Design against them.
64. 2 Imagine scenarios for abuse. Design against them. Daylong session of 3 Brainstorms: - Black Mirror Brainstorm (Aaron Lewis) - Stress Testing (Sarah Wachter-Beottcher & Eric Meyer) - Domestic violence abuse cases
65. 2 Imagine scenarios for abuse. Design against them. Daylong session of 3 Brainstorms: - Black Mirror Brainstorm (Aaron Lewis) - Stress Testing (Sarah Wachter-Beottcher & Eric Meyer) - Domestic violence abuse cases Once you’ve identified the scenarios, include finding quality solutions for them in your planning schedule. Treat them the same as you do any other design issue.
66. 3 Identify opportunities for safe and meaningful intervention
67. 3 Identify opportunities for safe and meaningful intervention Areas of domestic violence/intervention: - Financial abuse - Internet of things/“Smart” home technology - Fitness/health, wellness and pregnancy products - Geolocation - Privacy and consent
68. 3 Identify opportunities for safe and meaningful intervention Areas of domestic violence/intervention: - Financial abuse - Internet of things/“Smart” home technology - Fitness/health, wellness and pregnancy products - Geolocation - Privacy and consent
69. 3 Identify opportunities for safe and meaningful intervention Areas of domestic violence/intervention: - Financial abuse - Internet of things/“Smart” home technology - Fitness/health, wellness and pregnancy products - Geolocation - Privacy and consent Is there a place in your product where a certain type of user behavior could indicate abuse?
70. 3 Identify opportunities for safe and meaningful intervention Areas of domestic violence/intervention: - Financial abuse - Internet of things/“Smart” home technology - Fitness/health, wellness and pregnancy products - Geolocation - Privacy and consent Is there a place in your product where a certain type of user behavior could indicate abuse? How can you connect the user with the right resources and services?
71. But what about…
72. Is this really our responsibility?
73. Won’t this stifle our creativity?
74. But this is just an MVP.
75. We should focus on X instead.
76. There’s lots of other work to do. But this is the work that we can do right now.
77. Thank you Eva PenzeyMoog | Lead Designer @ 8th Light | @epenzeymoog | penzeymoog@gmail.com