WTM21 - How to Build Relationships at Work by J Turnbull

People want to be around those who inspire, motivate them, and who are well liked/highly regarded at work (for their talents - not a popularity contest). In this presentation, I’ll address some of the ways to build confidence, how to listen to others and how to develop relationships with people at work who want you in their team and who you want in the team you are managing and leading.

Juliana Turnbull
Barcelona, Spain / SEO Jo Blogs
Freelance Marketing Consultant and Founder of Turn Digi
I am a commercially aware Chartered Marketer with over thirteen years experience in Website Management, SEO, Social Media, Project Management and PPC. I am a freelance Marketing Consultant, based in Barcelona, Spain. I also run Search London, a networking event for those in SEO, PPC and Social Media and we celebrated our 10th birthday in February. I have been a blogger and editor for State of Digital since 2012 and I am a #IamRemarkable Facilitator. I also run both a travel and SEO blog. In April 2020, I started an online event called Turn Digi that promotes entrepreneurs, rising talent and has a diverse range of speakers. As a result, I was a finalist in the Global Digital Freelancer Award 2020.

Transcript

1. Women Techmakers Montreal 2021 How to Build Great Relationships at Work J Turnbull March 20th, 2021 1
2. Building Relationships Even When Working Remotely 2
3. Jo Juliana Turnbull - SEO Jo Blogs ➔Freelance Marketing consultant ➔Working in SEO since 2009, agency and client side in Australia, London and Barcelona ➔Organiser of Search London - now 10 years old ! ➔Shortlisted for Digital Women’s “Entrepreneur of the Year” 2021 ➔Chartered Marketer ➔Global Freelancer Finalist 2020 ➔Organiser of Turn Digi - online event #WTMMontreal
4. Women Techmakers 1. Relationships 2. Soft skills 3. Assess 4. Building your relationships 5. Practical Tips 6. Take Aways
5. 5 A good work relationship requires trust, respect, self-awareness, inclusion, and open communication. https://www.mindtools.com/pages/article/good-relationships.htm
6. 1. Great Relationships ➔Positive ➔Recognise ➔Inspiration ➔Motivate ➔Inclusive ➔Your word #WTMMontreal
7. 1. Bad Relationships ➔Negative - belittle ➔No recognition ➔Never want to be liked them ➔Unmotivated ➔Excluded from meetings or other chats ➔Changing all the time - hidden agenda #WTMMontreal
8. 2. Soft skills ➔Interpersonal skills or non cognitive skills include: • Communication - presenting, confidence, empathy, friendliness, listening • Creativity - experimenting, questioning, divergent thinking • Persuasion - problem solving, decision making • Collaboration - negotiation, cooperation • Adaptability - self management, calmness - self confidence • Emotional Intelligence #WTMMontreal
9. 2. Emotional Intelligence Also known as EQ 1. Self-awareness - don’t let emotions control you 2. Self-regulation - do not make impulsive decisions 3. Motivation - drive and productive - looking at the big picture 4. Empathy - good listener, slow to judge, less likely to be self-centered 5. Social skills - easy to collaborate with others - great leader #WTMMontreal
10. 2. Listening ➔Listening important to build any relationships ➔It is not: • Being quiet • Giving your opinion • Nodding ➔It is • Collaborating • Supporting • 2 way conversation Read - https://hbr.org/2016/07/what-great-listeners-actually-do #WTMMontreal
11. 2. Do You Answer YES to the Below: ➔You have great listening skills ➔You CAN accept criticism and responsibility ➔You CAN say NO without feeling bad ➔You do NOT dwell on when you make mistakes - you move on ➔You SHARE your emotions with others ➔NOT afraid to make mistakes #WTMMontreal
12. Women Techmakers 1. Relationships 2. Soft skills 3. Assess 4. Building your relationships 5. Practical Tips 6. Take Aways
13. 3. Assess ➔Self-esteem vs self- confidence ➔Address the reasons for lack of confidence ➔Issues should be resolved ➔Average UK worker - 3,515 days at work ➔188 days of overtime during their career #WTMMontreal
14. 14 3. Assess Find Your EQ Strengths Personality
15. 3. Assess - Find your EQ ➔Self report ➔Other report - people answer about YOU ➔Ability measures Four types of EI tests: • Abilities based tests (including the MSCEIT) • Trait-based tests (such as the Bar-On EQi) • Competency-based tests – (including the ESCI) • Behavior-based tests – (for example, the Genos) #WTMMontreal
16. 3. Assess - Self Report ➔FREE • MindTools.com • Psychology Today • My Frameworks ➔Very important to know your EQ - then you can build on it ➔Emotional intelligence has positive correlation with success - individuals and team Source: https://study.com/blog/emotional-intelligence-what-it-is-why-you-need-it-in-the-age-of-automation.html #WTMMontreal
17. 3. Know Your Strengths ➔CliftonStrengths Finder https://www.gallup.com/cliftonstrengths/en/home.aspx #WTMMontreal
18. 3. CliftonStrengths #WTMMontreal
19. 3. Know Your Strengths ➔Personality test - 16 Personalities ➔123test.com - measures the big 5 personality traits ➔ Openness ➔ Conscientiousness ➔ Extraversion ➔ Agreeableness ➔ Neuroticism VISIT ➔Career Addict - https://www.careeraddict.com/personality-tests #WTMMontreal
20. Women Techmakers 1. Relationships 2. Soft skills 3. Assess 4. Building your relationships 5. Practical Tips 6. Take Aways
21. 4. Building relationships ➔What is a relationship? • “requires trust, respect, self-awareness, inclusion, and open communication.” ➔Takes time ➔Spend time out of work (yes even remotely) - have a whatapp chat ➔Communication is key #WTMMontreal
22. 22 4. Communication Confidence Listening Empathy
23. 4. Communication - Confidence #WTMMontreal
24. 4. Confidence - Get a Mentor or a Coach ➔Coach vs mentor ➔Work with you on goals ➔“A mentor is someone who allows you to see the hope inside yourself." - Oprah ➔Women in Tech SEO, Networking groups, virtual events, Linkedin ➔Commitment on both sides #WTMMontreal
25. 4. Listening ➔Always have a time for people to chat and discuss ➔Listen to what is not being said ➔Be present when other person is talking - two way dialogue ➔DO NOT interrupt to give your opinion ➔Building the other person’s self esteem ➔Good listener = trampoline ➔Bounce ideas off of, amplify, clarify & energise your thinking Further reading https://www.theguardian.com/lifeandstyle/2016/nov/25/how-to-be-a-good-listener-the-experts-guide #WTMMontreal
26. 4. Empathy ➔Who are the quietest people in the room? ➔Meet up (virtually) with the tech team or bus dev team • Understand their goals • Use their software (eg JIRA or HubSpot) • Talk in their language ➔Negotiate • Fix a time that works for both to discuss common issues - have a common agenda - not just one person setting the agenda #WTMMontreal
27. Women Techmakers 1. Relationships 2. Soft skills 3. Assess 4. Building your relationships 5. Practical Tips 6. Take Aways
28. 28 5. Practical Tips - Communication Confidence Listening Empathy
29. 5. Confidence • Get a coach/mentor - assess yourself first • Remember to say thank you to others - email or on social (or in person) • Compliments folder inbox • Recognise what you’re good at - write it out - repeat it • Stand up for yourself and don’t care about what others think #WTMMontreal
30. 5. Listening • Record how long you are speaking vs others in a call (video call) • How engaged are you? Do you ask genuine questions? • Do you build up the other person? Making affirmations • Are you present? Or do you just want to push out your agenda • Listen to the tone of voice, emotions, what is the body language #WTMMontreal
31. 5. Empathy • What are other people’s issues? Ask them eg goals • How well can you relate to others? - Get feedback • Have a deeper conversation with key colleagues • Ask better questions (thoughtful and provocative) • Do not talk about yourself - keep your ego away - understand other people's feelings #WTMMontreal
32. 5. Have SMART Goals ➔Specific, Measurable, Attainable, Realistic and Time Bound ➔Do you want to build your team? ➔Do you want to present at the company meeting? ➔Do you want your recommendations taken on board? ➔What are the obstacles to achieving goals? ➔Assess your own SWOT - what is NOT working? ➔Do NOT try and do everything #WTMMontreal
33. 33 No one can make you feel inferior without your consent. Eleanor Roosevelt
34. 34 Promote Positive Relationships ➔Resolve any negative interactions - immediately ➔Build the company culture ➔Avoid office politics and gossip - put an end to it ➔Give praise where due ➔Build trust
35. 35 Optimism is a happiness magnet. If you stay positive, good things and good people will be drawn to you. Mary Lou Retton
36. 36 Be Kind ➔To Yourself and Others ➔Concentrate on what you can do NOT what you cannot ➔Focus on solutions (not problems) ➔Speak slowly and calmly ➔Invest in yourself NOW
37. Take aways 1. How are your relationships? Assess why? 2. What soft skills are you lacking? 3. Is this affecting your confidence 4. Strengths/Personality test 5. Mentor/Coach 6. SMART goals 7. Be Kind 8. Implement and Stick to it
38. References/Sources Soft skills https://resumegenius.com/blog/resume-help/soft-skills https://hbr.org/2016/07/what-great-listeners-actually-do Assess https://www.16personalities.com https://www.gallup.com/cliftonstrengths/en/home.aspx https://www.careeraddict.com/personality-tests https://www.123test.com/personality-test/ Being a good listener https://www.theguardian.com/lifeandstyle/2016/nov/25/how-to-be-a-good-listener-the-experts-guide Coach/Mentor https://www.inc.com/john-rampton/10-reasons-why-a-mentor-is-a-must.html https://www.nwais.org/uploaded/conferences/Business_Officers/2019_BusinessOfficers/Resources/Gall up_How_Millennials_Want_to_Work_and_Live.pdf https://hbr.org/2020/01/how-to-build-a-great-relationship-with-a-mentor https://www.linkedin.com/pulse/difference-between-mentor-coach-yes-keiko-tokuda/ Therapist https://relaxyourmind.co/
39. @SEOJoBlogs Thank you