Documenting User Experience

A presentation I gave in an STC India SIG session conducted on Saturday, October 23, 2010

Transcript

1. DOCUMENTING USER EXPERIENCE STC INDIA UX SIG – Oct 23, 2010
2. About this presentation  A primer on various deliverables associated with a UX project  This presentation will not focus on creating the UX deliverables and what are the best tools to use.
3. And me… I'm a user assistance and user experience professional. I live and work in Chennai. I'm employed by Bally Technologies as a technical writer.  LinkedIn: Xavier Roy  Twitter: @Jax and @PaperArrow  Website: http://xavierroy.com and http://paperarrow.com
4. UX Deliverables
5. Deliverables  A deliverable is an artifact of the UX design process for the purpose of communicating the result to others.  To make communication easier  To stimulate creativity  To capture decisions
6. Typical Deliverables
7. Types of Deliverables  A typical UX process has various phases and each phase could have a single or multiple deliverables.
8. Personas
9. Personas
10. Personas
11. Scenarios
12. Scenarios “It's Friday afternoon and Joe is flying to Sydney. He doesn't have enough money for a taxi to the airport, and he's running late. He goes to the local ATM and identifies himself. He specifies that he wants $100 from his savings account. He'd like the money in $20 notes so that he can give the taxi driver the correct change. He doesn't want a printed receipt, as he doesn't bother keeping track of transactions in this account.”
13. Content Inventories
14. Content Inventories
15. Analytics
16. Analytics
17. Analytics
18. Concept Maps
19. Concept Maps
20. System Maps / Site Maps
21. System Maps / Site Maps
22. Process Flows
23. Process Flows
24. Wireframes
25. Wireframes
26. Wireframes
27. Storyboards
28. Storyboards
29. Storyboards
30. Prototypes
31. Prototypes
32. Prototypes
33. Style Guides
34. Style Guides
35. Style Guides
36. Interface Patterns
37. Interface Patterns
38. Interface Patterns
39. The Right Deliverable  Audience. Who must you reach?  Content. What is the message?  Context. Where is the conversation?  Process. When is the message?  Problem. Why are you communicating?
40. Questions
41. Resources  Communicating Design by Dan Brown  User Experience Deliverables by Semantic Studios  UX Deliverables: Expert's Choice by Lilia Manguy
42. Experience, in the end, cannot be captured in a deliverable. Thank You