All those bots are gonna steal your job

This is not about consumer bots, this is about dev bots.

A talk I gave at TakeoffConf and Kikk.

Transcript

1. All those bots
   Are gonna steal your job
   

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2. All those bots
   Are gonna steal your job
   

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3. How I built
   a 2m height Duplo tower
   

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6. All those bots
   Are gonna steal your job
   

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7. Yannick
   Internal tools engineer
   

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9. Chatops
   

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10. Conversation Driven Development
    - Automation
    - Visibility
    - Collaboration
    - Security
    

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11. Automation
    

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12. Examples:
    - Page users
    - Deploy your apps
    - Run scripts across your servers
    

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13. Visibility
    

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14. Examples:
    - GitHub flow in chat
    - Bug tracking notifications
    - CI server status
    

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15. Collaboration
    

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16. Examples:
    - Update incidents notes
    - Approve changes
    - Comment what other are doing
    

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17. Security
    

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18. Examples:
    - 2fa the important changes
    - People see what you are doing
    - Chat knows who you are
    

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19. Chatops at Heroku
    

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20. A play in 3 acts
    - The past
    - The present
    - The future
    

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21. The past
    

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22. The sentinel era
    

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23. - Many bots, no cohesion
    - A custom ruby bot for Paging
    - A small new team to manage it
    

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24. Heimdall, yet another hubot
    

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25. - One bot to rule them all
    - Coffeescript all the things
    - Trying to leverage the community
    

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26. Issues and learnings
    

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27. - No strong practices of Node testing
    - The brain is just a blob
    - Custom code and no reuse
    - Abusing the hubot purpose
    

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28. It was still the best choice!
    

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29. The present
    

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30. Rails apps
    

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31. - A team that does Rails
    - Less Hubot, more Slack integrations
    - Strong practices around testing and building
    

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32. Using slack /commands
    

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33. - Dependency on Slack
    - Using slash commands for all the things
    - No real-time or event loop
    

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34. Current apps
    

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35. Paging and alerting
    

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36. # Tools-ops
    bot page @yannick This is fine
    Paged Yannick Schutz: Incident PIHXOC6
    Alice 10:13 AM
    Bot 10:14 AM
    42
    

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37. # Tools-ops 42
    #tools Incident PVL9JK3 Your apps are on fire
    Bot 10:14 AM
    

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38. bot resolve PIHXOC6
    Incident PIHXOC6 resolved
    # Tools-ops 42
    Yannick 10:13 AM
    Bot 10:14 AM
    

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39. Deployments
    

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40. bot deploy api/new_auth to production 023941
    # Tools-ops 42
    you are deploying api/new_auth to production
    Alice 10:13 AM
    Bot 10:14 AM
    

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41. Notifications
    

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42. Faraday::ClientError: the server responded with status 409
    from faraday/response/raise_error.rb:13:in `on_complete'
    from faraday/response.rb:9:in `block in call'
    from faraday/response.rb:57:in `on_complete'
    from faraday/response.rb:8:in `call'
    from faraday/adapter/net_http.rb:56:in `call'
    from faraday/request/authorization.rb:38:in `call'
    # Tools-ops 42
    #654 - API ➤ Faraday::RateLimitError
    Bot 10:14 AM
    

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43. HerokuCI built 17ab7962
    # Tools-ops 42
    Beeper build of master was successful. Details
    Bot 10:14 AM
    

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44. # Tools-ops 42
    [Beeper] The branch lol was deleted by ys
    Bot 10:14 AM
    

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45. Not in chat!
    

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46. Out of date dependencies
    Your brand new PR #50
    Details
    ys wants to merge 2 commits into master from new-pr
    OPEN
    

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47. Your brand new PR #50
    ys wants to merge 2 commits into master from new-pr
    OPEN
    Method length is too long Details
    

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48. Important
    

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49. - Act on behalf of the user
    - Refresh the tokens
    - Have a simple syntax
    - Have fun GIF integration
    

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50. The future
    

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51. More automation
    

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52. - Full incident handling
    - Project Management
    - GitHub repo management
    

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53. bot open new incident Trouble with git push
    Alice 10:13 AM
    # Tools-ops 42
    Done https://status.heroku.com/git_push_issue
    Bot 10:14 AM
    

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54. # Tools-ops 42
    bot merge beeper/new_auth
    Alice 10:13 AM
    PR has been merged and deployed to staging
    Bot 10:14 AM
    

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55. More visibility
    

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56. - Use the buttons
    - Smarter notifications
    - Reduce the noise per team
    

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57. Acknowledge Resolve Escalate
    # Tools-ops 42
    New incident PIHXOC6: Latency is too high
    Bot 10:14 AM
    

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58. AWS is experiencing issues in us-east-1
    …
    # Tools-ops 42
    GitHub is down right now
    Bot 10:14 AM
    

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59. Deployment of beeper to staging succeeded
    Deployment of beeper to production succeeded
    # Tools-ops 42
    bot show me only production events
    Alice 10:13 AM
    Bot 10:14 AM
    

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60. More collaboration
    

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61. - Change control from chat
    - Accurate view of the platform
    - Escalate pages from chat
    

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62. bot approve changes to beeper/new_readme
    Changes approved
    New PR beeper/new_readme
    # Tools-ops 42
    Bot 10:14 AM
    Bot 10:14 AM
    Alice 10:13 AM
    

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63. bot escalate to @ys, I need some help
    Paged Yannick Schutz
    New incident PIHXOC6: Everything is on
    Bot 10:14 AM
    Bot 10:14 AM
    Alice 10:13 AM
    # Tools-ops 42
    

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64. More security
    

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65. - 2fa through a click on your phone
    - Gate critical actions
    - Better auditing of all actions
    

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66. Alice 10:13 AM
    you are deploying api/new_auth to production
    Bot 10:14 AM
    bot deploy api/new_auth to production
    Approve
    # Tools-ops 42
    

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67. Not in chat?
    

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68. - Build equivalent CLI experience
    - Expose actions in WebUI
    - PhoneOps
    - Better commit statuses alerts
    

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69. Bot 10:14 AM
    deploy api/new_auth to production
    # Tools-ops 42
    you are deploying api/new_auth to production
    

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70. Bot 10:14 AM
    # Tools-ops 42
    you are deploying api/new_auth to production
    deploy api new_auth▾ to production▾
    ▾
    

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71. NPM packages out of date
    Golang packages out of date
    Add some tests here?
    Where is the documentation?
    A PR with no description
    Your brand new PR #50
    ys wants to merge 2 commits into master from new-pr
    OPEN
    Details
    

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72. TL;DR
    

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73. Hubot must be a dumb client
    

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74. We Rails slack apps
    

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75. Being locked in slack is OK for us
    

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76. The information where it needs to be
    

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77. Thanks
    any questions?
    

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78. @yann_ck
    @ys
    

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79. Emoji provided free by EmojiOne*
    * http://emojione.com/
    

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