Upgrade to Pro — share decks privately, control downloads, hide ads and more …

プロダクトと顧客をつなぐログラスのCREの取り組み

 プロダクトと顧客をつなぐログラスのCREの取り組み

第10回 Customer系エンジニア座談会 の登壇資料です。
https://customer-x-engineer.connpass.com/event/260659/

2022年8月に書いたブログ:ログラスでCREを立ち上げた背景とこれからhttps://zenn.dev/zaki_yama/articles/cre-in-loglass

Shingo Yamazaki

October 27, 2022
Tweet

More Decks by Shingo Yamazaki

Other Decks in Technology

Transcript

  1. ϓϩμΫτͱސ٬Λͭͳ͙


    ϩάϥεͷCREͷऔΓ૊Έ
    2022-10-25 Customer ܥΤϯδχΞ࠲ஊձ#10

    View full-size slide

  2. Pro
    fi
    le
    Shingo Yamazaki


    • 2021೥11݄ גࣜձࣾϩάϥεೖࣾ


    • ΞϓϦέʔγϣϯΤϯδχΞΛܦͯݱࡏ͸CRE͕ओ


    • ٕज़ྖҬͰ͸WebϑϩϯτΤϯυ͕޷͖


    • 3ࣇͷ෕
    zaki-yama
    zaki___yama

    View full-size slide

  3. ࠓ೔͓࿩͢Δ͜ͱ
    • CREൃ଍ͷܦҢ


    • ݱࡏͷମ੍


    • ࠷ۙͷऔΓ૊Έ


    • औΓ૊ΈΛৼΓฦͬͯ


    • ࠓޙͷల๬
    8݄͝Ζʹॻ͍ͨϒϩάهࣄͷͦͷޙͷ࿩͕ϝΠϯͰ͢

    View full-size slide

  4. CREൃ଍ͷܦҢ

    View full-size slide

  5. CREൃ଍ͷܦҢ
    • ϩάϥεʹ͓͍ͯΧελϚʔαΫηε͸ඇৗʹॏཁͳཁૉ


    • ฐࣾͷΧελϚʔαΫηεʢCSʣνʔϜ͸ɺ͓٬༷ͱಉ͡ܦӦاը
    ۀ຿Λܦݧ͍ͯͨ͠ऀ΋ଟ͍


    • ۀ຿υϝΠϯΛਂ͘ཧղͨ͠CS͕ɺϓϩμΫτͷ࢖͍ํʹͱͲ·Βͣ
    ͓٬༷ͷۀ຿ʹ౿ΈࠐΜͩࢧԉ͕Ͱ͖Δͷ͸ɺݱࡏͷϩάϥεͷڧΈ
    ͷ1ͭ

    View full-size slide

  6. CREൃ଍ͷܦҢ
    • ҰํɺCS←→ϓϩμΫτؒͷ࿈ܞ͸·ͩ·ͩମܥԽͰ͖͍ͯͳ͍


    • ྫɿCS νʔϜ͕೔ʑ͓٬༷͔Β͍͍ͨͩͨ੠ΛϓϩμΫτνʔϜ
    ʹͲͷΑ͏ʹಧ͚Δ͔


    • ྫɿCS νʔϜ͕ਅʹ͓٬༷ͱ޲͖߹͑ΔͨΊʹϓϩμΫτνʔϜ
    ͱͯ͠͸Ͳ͏͍ͬͨαϙʔτ͕ඞཁͳͷ͔


    • ྆νʔϜͷڮ౉͠ͱͳΔઐ໳ͷϩʔϧ͕ඞཁͰ͸ʁͱߟ͍͑ͯͨ

    View full-size slide

  7. CREൃ଍ʹ͋ͨͬͯ΍ͬͨ͜ͱ
    • ϛογϣϯ΍۩ମతͳ੹຿Λ

    ݴޠԽͨ͠


    • ࣗ਎ͷϩʔϧ΁ͷཧղͱɺνʔ
    Ϝ಺֎Ͱͷظ଴஋Λ߹ΘͤΔͨ
    Ίʹ΋໾ʹཱͬͨ


    • ʢৄ͘͠͸ϒϩάʹͯʣ
    ࣾ಺ͷʮCREͷ੹຿ʯυΩϡϝϯτΑΓൈਮ

    View full-size slide

  8. ݱࡏͷମ੍

    View full-size slide

  9. ମ੍ (2022೥10݄ݱࡏ)
    $3&
    ϓϩμΫτνʔϜ
    CSνʔϜ
    $4
    $4
    0QT
    $4
    $4
    ސ٬
    $3&
    1E.
    1E. &.
    &.
    $4
    .HS
    &OH
    &OH
    &OH
    εΫϥϜνʔϜ1
    εΫϥϜνʔϜ2
    εΫϥϜνʔϜ3
    … …




    View full-size slide

  10. ࠷ۙͷऔΓ૊Έ঺հ

    View full-size slide

  11. ࠷ۙͷऔΓ૊Έ
    • 2022೥8݄ΑΓ

    ʮސ٬ͷར༻ঢ়گΛσʔλͰՄࢹԽ͢Δʯ

    ͱ͍͏ςʔϚʹऔΓ૊ΜͰ͍Δ

    View full-size slide

  12. CREͷࠓ࢛൒ظ(2022೥8݄~10݄) OKR

    View full-size slide

  13. ۩ମతʹ΍ͬͨ͜ͱ
    • ࠷ॳ͸ʮ֤ػೳͷར༻ঢ়گ͕Θ͔Δͱ໾ʹཱͭͷͰ͸ʁʯ

    ͙Β͍ͷ;Θͬͱͨ͠ͱ͜Ζ͔Βελʔτ


    • ϩά෼ੳج൫ͱͯ͠ಋೖ͍ͯ͠Δ Datadog ͔Β API ΤϯυϙΠϯτ
    ͝ͱͷϦΫΤετ਺Λநग़ˠ Google DataStudio ͰμογϡϘʔυ
    Խ

    View full-size slide

  14. Ͱ͖ͨʹ͸Ͱ͖ͨɺ͕
    • 👍࠷ॳʹΠϝʔδͯͨ͠΋ͷΛ࡞Δ͜ͱ͸Ͱ͖ͨ


    • 👍࣮ࡍʹऔΓ૊Ή͜ͱͰπʔϧͷಛੑ΍੍໿Λ஌Εͨ


    • ͨͱ͑͹ɺDatadog ͷϩά͸Ұ౓ʹX͔݅͠ΤΫεϙʔτͰ͖ͳ͍& खಈΤ
    Ϋεϙʔτ͔͠Ͱ͖ͳ͍


    • 😫͜ͷσʔλͷ׆༻ํ਑ʹ͍ͭͯ͸Ҿ͖ଓ͖ݟ௨ཱ͕ͯ͠ΒΕͳ͍··


    • ʮ͔͜͜ΒԿ͕Θ͔ΔͱCS/͓٬༷/ϓϩμΫτνʔϜʹͱͬͯҙຯͷ͋Δ
    σʔλʹͳΔʁʯ

    View full-size slide

  15. ͦΜͳ࣌
    • CSνʔϜଆͰ΋ࢦඪͷՄࢹԽ
    ͷ࿩্͕͕࣋ͪΔ


    • →ʮͥͻҰॹʹ΍Γ·͠ΐ
    ͏ʂʯ

    View full-size slide

  16. CSɾCREɾPdM ʹΑΔϓϩδΣΫτΛ૊੒
    • ԿΛࢦඪͱͯ͠औΔ΂͖͔ʁ΍

    Ͳ͏͍͏දݱܗࣜͰݟΒΕΔͱ
    ͍͍͔ʁΛCSͱσΟεΧογϣ
    ϯ͠ͳ͕Βํ޲ੑΛܾఆ


    • ि࣍ͰͷఆྫMTGΛઃ͚ɺࡉ͔
    ͘ೝࣝ߹Θͤ ઌ΄Ͳͷମ੍ਤͰ͍͏ͱ͜ͷ΁ΜͷϝϯόʔͰ1ͭͷνʔϜΛ࡞ͬͨ

    View full-size slide

  17. ϓϩδΣΫτͷ׆ಈͷҰྫ
    Ͳ͏͍͏දݱܗࣜͰݟΒΕΔͱ͍͍͔ʁΛ

    MiroͰσΟεΧογϣϯͨ͠ͱ͖ͷਤ
    ࢦඪͷΞΠσΟΞΛNotionͷDBʹ஝ੵ͢Δ

    ͳͥඞཁʁ΋ݴޠԽ͢Δ

    View full-size slide

  18. ੒Ռ
    • ·ͣ͸

    ςφϯτʢސ٬ʣ͝ͱͷ

    ݄ؒϢχʔΫϢʔβʔ਺Λ

    ՄࢹԽ


    • ࣌ܥྻͰͷਪҠΛ

    άϥϑͰݟΒΕΔΑ͏ʹ

    View full-size slide

  19. ੒Ռ
    • ՄࢹԽͨ͠ࢦඪΛ

    CREɾCSɾPdMͰݟΔձΛ࣮ࢪ


    • ΞΫγϣϯ͕ඞཁͱࢥΘΕΔ

    ސ٬ΛϐοΫΞοϓ

    View full-size slide

  20. ੒Ռ
    • ͞Βʹɺ୲౰CS΁࿈ܞ

    View full-size slide

  21. औΓ૊ΈΛৼΓฦͬͯ

    View full-size slide

  22. Α͔ͬͨ఺👏
    • ར༻ঢ়گΛՄࢹԽ͢Δɺͱ͍͏໨ඪʹରͯ͠࠷ॳͷ੒ޭମݧΛ࡞Εͨ


    • ͳͥ੒Ռ͕ग़ͤͨʁ


    • νʔϜͷ֞ࠜΛ௒͑ͯɺCSͱີʹ࿈ܞ͠ͳ͕ΒਐΊ͓͔ͨ͛ͩͬͨ


    • CSνʔϜ͔Β΋ΊͪΌͪ͘Όײँ͞Εͨ

    View full-size slide

  23. ൓ল఺ɾ৳ͼ͠Ζ💪
    • ΋ͬͱૣ͍ஈ֊͔ΒCSΛר͖ࠐΉ΂͖ͩͬͨʢ݁Ռ࿦Ͱ͸͋Δ͕ʣ


    • OKRͷࡦఆஈ֊͔Β໨ઢΛἧ͑ΒΕΔͱɺΑΓ୹ظؒͰ͜͜·Ͱ౸
    ୡͰ͖ͨͷͰ͸

    View full-size slide

  24. ൓ল఺ɾ৳ͼ͠Ζ💪
    • ࢦඪͷՄࢹԽ͚ͩ΍ͬͯ΋ɺCREͱͯ͠͸ྗෆ଍


    • ࢦඪΛऔΔʮ໨తʯ΍ʮԿΛ൑அ͍͔ͨ͠ʯʮͦͷͨΊʹͲΜͳσʔλ͕ඞཁ
    ͔ʯ͸ɺ࣮ࡍʹΧελϚʔαΫηεۀ຿Λܦݧͯͦ͜͠ഓΘΕΔʢͱײͨ͡ʣ


    • “ʮྑ͖CREʯͷͨΊʹ͸ʮྑ͖ΧελϚʔαΫηεʯΛ஌Δ͜ͱ͕ෆՄܽ”
    ʢઌ೔ͷAutify͞ΜͷൃදΑΓʣ


    • ࠓ͸ࣗ෼ʹ଍Γͳ͍ͱ͜ΖΛCSνʔϜͱ࿈ܞ͢Δ͜ͱͰิ͍ͬͯΔঢ়ଶ͕ͩɺ
    ࣗ਎΋ސ٬ͱձ࿩͕Ͱ͖ΔɺCSۀ຿Λ͜ͳͤΔΑ͏ʹΏ͘Ώ͘͸ͳΓ͍ͨ

    View full-size slide

  25. ࠓޙͷల๬

    View full-size slide

  26. ࠓޙͷల๬
    • ར༻ঢ়گՄࢹԽɺͱ͍͏ςʔϚ͸ܧଓ͍ͨ͠


    • ࠓ͸ɺΑ͏΍͘ժ͕ग़ͨఔ౓


    • Ұํɺ͜͜ʹܧଓతʹऔΓ૊Ή͜ͱ͕CSνʔϜʹͱͬͯ΋ଥ౰͔ʁ
    ΑΓ༏ઌ౓ͷߴ͍՝୊(Issue)͸ͳ͍͔ʁ͸Ұ౓ཱͪࢭ·ͬͯߟ͍͑ͨ


    • ૊৫ҰؙͱͳͬͯΧελϚʔαΫηεΛ࣮ݱ͢ΔͨΊʹɺ໨ઢΛἧ
    ͍͑ͨ

    View full-size slide

  27. ࠓޙͷల๬
    • CSνʔϜ͕ݱࡏ๊͑Δ՝୊Λ

    ޿͘ώΞϦϯά͢ΔձΛ࣮ࢪ


    • ͜ͷ݁ՌΛ౿·͑ɺ࣍͸Ͳ͜
    ʹϑΥʔΧε͍͔ͯ͘͠ɺΛ
    ઈࢍݕ౼த

    View full-size slide

  28. ͝ਗ਼ௌ͋Γ͕ͱ͏͍͟͝·ͨ͠

    View full-size slide