Facebook Dev-C Meetup| Conversational UX

Transcript

1. Conversational UX Session
2. When to use what ? Mobile Apps vs Web Apps vs Chatbots
3. Chatbots experience is optimum for • Quick Q&A interactions (Restaurants, E-commerce … etc) • Reminder based solutions. • 1 problem focused solutions ( Bookings, Assistants … etc ) • AI Based solutions: Consultants & Mentors.
4. Chatbots experience is not optimum for • Social based solutions. • Complex tasks systems. • Offline based apps. • Hardcore gaming. • VR/AR Industry.
5. Exercise
6. Chatbots UX Tips
7. Users Onboarding • Be Brief. • State the job to be done clearly. • Provide different Intro techniques.
8. Fail Gracefully • Offer Help or exit strategy. • Don’t repeat the same unidentified response over and over again. • Engage Users with your failure.
9. Always Offer Exits Don’t block experience
10. Both Platform Based And Custom Based Use GUI
11. Design Your Response Messages • Split big responses into multiple messages. • Give the user the opportunity to read message before sending new one.
12. –Johnny Appleseed Inspect & Adapt
13. Conclusion • Invest in users on-boarding. • Fail Gracefully. • Don’t Block Experience. • Use GUI. • Carefully Design Your Message Response. • Inspect & Adapt.
14. Useful Links • Recommended UX Books List: https://goo.gl/vVV2BJ • Alan Turing 1950 Article: https://goo.gl/ZBq19i