Voice Controlled ChatOps for the Remote Worker

Presented at St. Louis Silver Linings 5/2/2017. Displays how to use the Amazon Echo to control a Hubot in Slack for a common Incident Workflow.

Transcript

1. @ablythe
   Voice-Controlled
   ChatOps
   For the Remote Worker
   1
   

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2. sponsors
   platinum
   gold
   silver
   

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3. @ablythe
   Cost of Outages - per minute
   •$5,617 in 2010
   •$7,908 in 2013
   •$8,851 in 2016
   http://www.emersonnetworkpower.com/en-US/About/NewsRoom/NewsReleases/Pages/Emerson-Network-Power-Study-Says-Unplanned-Data-Center-
   Outages-Cost-Companies-Nearly-9000-Per-Minute-.aspx
   

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4. @ablythe
   Voice-Controlled
   ChatOps
   For the Remote Worker
   4
   

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5. @ablythe
   5
   Aaron Blythe
   @ablythe
   Kansas City
   DevOps
   http://www.meetup.com/DevOps-Kansas-City/
   @DevOpsKC
   

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6. CFP is open!!
   http://cfp.devopsdayskc.org/
   http://devopsdayskc.org/
   

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8. @ablythe
   

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9. @ablythe
   https://m.signalvnoise.com/why-i-work-remotely-hint-it-has-nothing-to-do-with-
   productivity-34ace30f74fc#.q9dfcxq2u
   

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10. @ablythe
    Persistent Video Chat
    Chat Clients
    Raspberry Pi
    Work area
    Spare Mac
    For Music, Etc.
    Standing Desk
    

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11. @ablythe
    

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12. @ablythe
    

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13. @ablythe
    Voice-Controlled
    ChatOps
    For the Remote Worker
    13
    

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14. @ablythe
    14
    https://victorops.com/chatops-for-dummies/
    Free Download
    By: Jason Hand
    https://victorops.com/chatops/
    

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15. @ablythe
    Chat Client
    + Bot
    15
    Err
    

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17. Slack Integrations
    

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18. @ablythe
    Slack Integrations
    • Benefits
    • Quick Setup (minimal configuration)
    • Often managed by company that owns integration
    • Drawbacks
    • Often simplistic workflow
    

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19. Hubot
    

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20. Hubot Brain
    

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21. @ablythe
    Hubot Plugins
    • hubot-pager-me
    • hubot-confluence
    • hubot-leankit
    • hubot-newrelic2
    • hubot-sumologic
    

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22. hubot-newrelic2
    

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24. http://devopsreactions.tumblr.com/post/127777547677/when-you-see-the-outage-
    starting-and-you-cant-do
    

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25. @ablythe
    Slack
    Hubot
    PagerDuty
    Architecture
    25
    

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26. @ablythe
    Webhooks
    26
    Pager Duty Outgoing
    Slack Incoming
    

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27. @ablythe
    Slack
    Hubot
    PagerDuty
    Webhook
    Webhook
    Architecture
    27
    

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28. hubot-incident
    Start/Triggered
    Acknowledged
    Resolved
    Closed
    

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29. hubot-incident
    Start/Triggered
    Acknowledged
    Resolved
    Closed
    

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30. hubot-incident
    Start/Triggered
    Acknowledged
    Resolved
    Closed
    

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31. hubot-incident
    Start/Triggered
    Acknowledged
    Resolved
    Closed
    

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32. hubot-incident
    Start/Triggered
    Acknowledged
    Resolved
    Closed
    After hold Post Mortem
    

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33. Blameless Post Mortem
    

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35. http://devopsreactions.tumblr.com/post/145902399369/manager-on-a-call-during-an-
    outage
    

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36. Notes in PagerDuty
    (For Post Mortem)
    

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37. http://devopsreactions.tumblr.com/post/122408751191/alerts-when-an-outage-starts
    

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38. @ablythe
    https://github.com/HearstAT/hubot-incident
    

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39. @ablythe
    https://imperiallabs.github.io/
    

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40. @ablythe
    SLAPI Bot (Slack API)
    • Why?
    • Take advantage of Slack API (Hubot is least common denom.)
    • Language agnostic plugins
    • Docker as packaging system
    • https://github.com/ImperialLabs/slapi
    

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41. @ablythe
    Sococo
    

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42. @ablythe
    Small and Fun SFW Hubot Script
    • https://github.com/TheFynx/hubot-funbox
    

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43. @ablythe
    Voice-Controlled
    ChatOps
    For the Remote Worker
    43
    

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44. Virtual Assistants
    Been around the longest. Specific to Xcode/iOS.
    I only have Windows Virtual Machines.
    Newest to the market in opening up to developing “Intents”
    Best ecosystem to write apps for voice.
    

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45. @ablythe
    Demo
    45
    

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46. @ablythe
    https://developer.amazon.com/
    46
    

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47. @ablythe
    Intents, Slots and Utterances
    47
    https://developer.amazon.com/
    

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48. @ablythe
    Intents, Slots and Utterances
    48
    https://developer.amazon.com/
    

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49. @ablythe
    Voice Design
    49
    https://developer.amazon.com/public/solutions/alexa/alexa-skills-kit/docs/alexa-skills-
    kit-voice-design-handbook
    

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50. @ablythe
    Slack
    Hubot
    PagerDuty
    Webhook
    Webhook
    Architecture
    50
    

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51. @ablythe
    Echo AWS Lambda
    Webhook
    Slack
    Hubot
    PagerDuty
    Webhook
    Webhook
    Architecture
    51
    

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52. @ablythe
    AWS Lambda
    52
    https://aws.amazon.com/free
    
    1,000,000 free requests per month**
    
    Up to 3.2 million seconds of compute time per month** = 37 days
    
    ** These free tier offers do not automatically expire at the end of your 12 month AWS Free Tier term, but are available to both existing and new AWS customers indefinitely.
    

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53. @ablythe
    Lambda Skill
    53
    https://aws.amazon.com/blogs/compute/slack-dictation-an-amazon-echo-and-aws-
    lambda-demo/
    

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54. @ablythe
    https://github.com/aaronblythe/
    alexa_slack_skill
    54
    

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55. @ablythe
    55
    Echo
    $179.99
    Raspberry Pi
    $5-35
    Browser
    Free
    https://echosim.io/
    Echo Dot
    $49.99
    

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56. @ablythe
    

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57. @ablythe
    Say What?
    • https://github.com/joshnewlan/say_what
    

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58. announcements
    How  are  we  doing?    Do  survey  for  chance  of  
    winning  Xbox  One  and  other  prizes.
    Wireless  
    SSID:  SilverLiningsAttendees
      Password:  Section31
    http://bit.ly/StlSLSurvey
    

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59. @ablythe
    59
    http://samples.jbpub.com/9780763782610/82610_CH02_PASS02.pdf
    

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60. @ablythe
    “You build it, you run it.”
    - Dr. Werner Vogels CTO Amazon
    60
    http://queue.acm.org/detail.cfm?id=1142065 published 2006
    

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61. @ablythe
    61
    https://www.3cs.ch/lean-incident-management/
    

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62. @ablythe
    Twitter For Outages?
    • Companies that invest in customer service on Twitter have
    found that resolving issues via Twitter:
    • costs one-sixth as much as call centers
    • can lead to over 95% of issues being resolved in channel
    • can achieve a customer satisfaction rate of over 90%
    https://blog.twitter.com/2015/how-twitter-data-can-play-a-role-in-customer-service
    

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63. @ablythe
    Cross Functional Teams
    • Decrease Cycle Time to Prod (DevOps)
    • Increase visibility (everyone)
    • Minimize Unplanned Work or Interruptions (Project Planners)
    

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64. What do you think?
    

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65. announcements
    How  are  we  doing?    Do  survey  for  chance  of  
    winning  Xbox  One  and  other  prizes.
    Wireless  
    SSID:  SilverLiningsAttendees
      Password:  Section31
    http://bit.ly/StlSLSurvey
    

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