Voice Controlled ChatOps for the Remote Worker

Presented at St. Louis Silver Linings 5/2/2017. Displays how to use the Amazon Echo to control a Hubot in Slack for a common Incident Workflow.

Transcript

1. @ablythe Voice-Controlled ChatOps For the Remote Worker 1
2. sponsors platinum gold silver
3. @ablythe Cost of Outages - per minute •$5,617 in 2010 •$7,908 in 2013 •$8,851 in 2016 http://www.emersonnetworkpower.com/en-US/About/NewsRoom/NewsReleases/Pages/Emerson-Network-Power-Study-Says-Unplanned-Data-Center- Outages-Cost-Companies-Nearly-9000-Per-Minute-.aspx
4. @ablythe Voice-Controlled ChatOps For the Remote Worker 4
5. @ablythe 5 Aaron Blythe @ablythe Kansas City DevOps http://www.meetup.com/DevOps-Kansas-City/ @DevOpsKC
6. CFP is open!! http://cfp.devopsdayskc.org/ http://devopsdayskc.org/
8. @ablythe
9. @ablythe https://m.signalvnoise.com/why-i-work-remotely-hint-it-has-nothing-to-do-with- productivity-34ace30f74fc#.q9dfcxq2u
10. @ablythe Persistent Video Chat Chat Clients Raspberry Pi Work area Spare Mac For Music, Etc. Standing Desk
11. @ablythe
12. @ablythe
13. @ablythe Voice-Controlled ChatOps For the Remote Worker 13
14. @ablythe 14 https://victorops.com/chatops-for-dummies/ Free Download By: Jason Hand https://victorops.com/chatops/
15. @ablythe Chat Client + Bot 15 Err
17. Slack Integrations
18. @ablythe Slack Integrations • Benefits • Quick Setup (minimal configuration) • Often managed by company that owns integration • Drawbacks • Often simplistic workflow
19. Hubot
20. Hubot Brain
21. @ablythe Hubot Plugins • hubot-pager-me • hubot-confluence • hubot-leankit • hubot-newrelic2 • hubot-sumologic
22. hubot-newrelic2
24. http://devopsreactions.tumblr.com/post/127777547677/when-you-see-the-outage- starting-and-you-cant-do
25. @ablythe Slack Hubot PagerDuty Architecture 25
26. @ablythe Webhooks 26 Pager Duty Outgoing Slack Incoming
27. @ablythe Slack Hubot PagerDuty Webhook Webhook Architecture 27
28. hubot-incident Start/Triggered Acknowledged Resolved Closed
29. hubot-incident Start/Triggered Acknowledged Resolved Closed
30. hubot-incident Start/Triggered Acknowledged Resolved Closed
31. hubot-incident Start/Triggered Acknowledged Resolved Closed
32. hubot-incident Start/Triggered Acknowledged Resolved Closed After hold Post Mortem
33. Blameless Post Mortem
35. http://devopsreactions.tumblr.com/post/145902399369/manager-on-a-call-during-an- outage
36. Notes in PagerDuty (For Post Mortem)
37. http://devopsreactions.tumblr.com/post/122408751191/alerts-when-an-outage-starts
38. @ablythe https://github.com/HearstAT/hubot-incident
39. @ablythe https://imperiallabs.github.io/
40. @ablythe SLAPI Bot (Slack API) • Why? • Take advantage of Slack API (Hubot is least common denom.) • Language agnostic plugins • Docker as packaging system • https://github.com/ImperialLabs/slapi
41. @ablythe Sococo
42. @ablythe Small and Fun SFW Hubot Script • https://github.com/TheFynx/hubot-funbox
43. @ablythe Voice-Controlled ChatOps For the Remote Worker 43
44. Virtual Assistants Been around the longest. Specific to Xcode/iOS. I only have Windows Virtual Machines. Newest to the market in opening up to developing “Intents” Best ecosystem to write apps for voice.
45. @ablythe Demo 45
46. @ablythe https://developer.amazon.com/ 46
47. @ablythe Intents, Slots and Utterances 47 https://developer.amazon.com/
48. @ablythe Intents, Slots and Utterances 48 https://developer.amazon.com/
49. @ablythe Voice Design 49 https://developer.amazon.com/public/solutions/alexa/alexa-skills-kit/docs/alexa-skills- kit-voice-design-handbook
50. @ablythe Slack Hubot PagerDuty Webhook Webhook Architecture 50
51. @ablythe Echo AWS Lambda Webhook Slack Hubot PagerDuty Webhook Webhook Architecture 51
52. @ablythe AWS Lambda 52 https://aws.amazon.com/free 1,000,000 free requests per month** Up to 3.2 million seconds of compute time per month** = 37 days ** These free tier offers do not automatically expire at the end of your 12 month AWS Free Tier term, but are available to both existing and new AWS customers indefinitely.
53. @ablythe Lambda Skill 53 https://aws.amazon.com/blogs/compute/slack-dictation-an-amazon-echo-and-aws- lambda-demo/
54. @ablythe https://github.com/aaronblythe/ alexa_slack_skill 54
55. @ablythe 55 Echo $179.99 Raspberry Pi $5-35 Browser Free https://echosim.io/ Echo Dot $49.99
56. @ablythe
57. @ablythe Say What? • https://github.com/joshnewlan/say_what
58. announcements How  are  we  doing?    Do  survey  for  chance  of   winning  Xbox  One  and  other  prizes. Wireless   SSID:  SilverLiningsAttendees   Password:  Section31 http://bit.ly/StlSLSurvey
59. @ablythe 59 http://samples.jbpub.com/9780763782610/82610_CH02_PASS02.pdf
60. @ablythe “You build it, you run it.” - Dr. Werner Vogels CTO Amazon 60 http://queue.acm.org/detail.cfm?id=1142065 published 2006
61. @ablythe 61 https://www.3cs.ch/lean-incident-management/
62. @ablythe Twitter For Outages? • Companies that invest in customer service on Twitter have found that resolving issues via Twitter: • costs one-sixth as much as call centers • can lead to over 95% of issues being resolved in channel • can achieve a customer satisfaction rate of over 90% https://blog.twitter.com/2015/how-twitter-data-can-play-a-role-in-customer-service
63. @ablythe Cross Functional Teams • Decrease Cycle Time to Prod (DevOps) • Increase visibility (everyone) • Minimize Unplanned Work or Interruptions (Project Planners)
64. What do you think?
65. announcements How  are  we  doing?    Do  survey  for  chance  of   winning  Xbox  One  and  other  prizes. Wireless   SSID:  SilverLiningsAttendees   Password:  Section31 http://bit.ly/StlSLSurvey