Voice Controlled ChatOps for the Remote Worker

Voice Controlled ChatOps for the Remote Worker

Presented at St. Louis Silver Linings 5/2/2017. Displays how to use the Amazon Echo to control a Hubot in Slack for a common Incident Workflow.

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Aaron Blythe

May 02, 2017
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Transcript

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    @ablythe Cost of Outages - per minute •$5,617 in 2010

    •$7,908 in 2013 •$8,851 in 2016 http://www.emersonnetworkpower.com/en-US/About/NewsRoom/NewsReleases/Pages/Emerson-Network-Power-Study-Says-Unplanned-Data-Center- Outages-Cost-Companies-Nearly-9000-Per-Minute-.aspx
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    @ablythe Slack Integrations • Benefits • Quick Setup (minimal configuration)

    • Often managed by company that owns integration • Drawbacks • Often simplistic workflow
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    @ablythe SLAPI Bot (Slack API) • Why? • Take advantage

    of Slack API (Hubot is least common denom.) • Language agnostic plugins • Docker as packaging system • https://github.com/ImperialLabs/slapi
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    Virtual Assistants Been around the longest. Specific to Xcode/iOS. I

    only have Windows Virtual Machines. Newest to the market in opening up to developing “Intents” Best ecosystem to write apps for voice.
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    @ablythe AWS Lambda 52 https://aws.amazon.com/free 1,000,000 free requests per month**

    Up to 3.2 million seconds of compute time per month** = 37 days ** These free tier offers do not automatically expire at the end of your 12 month AWS Free Tier term, but are available to both existing and new AWS customers indefinitely.
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    announcements How  are  we  doing?    Do  survey  for  chance

     of   winning  Xbox  One  and  other  prizes. Wireless   SSID:  SilverLiningsAttendees   Password:  Section31 http://bit.ly/StlSLSurvey
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    @ablythe “You build it, you run it.” - Dr. Werner

    Vogels CTO Amazon 60 http://queue.acm.org/detail.cfm?id=1142065 published 2006
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    @ablythe Twitter For Outages? • Companies that invest in customer

    service on Twitter have found that resolving issues via Twitter: • costs one-sixth as much as call centers • can lead to over 95% of issues being resolved in channel • can achieve a customer satisfaction rate of over 90% https://blog.twitter.com/2015/how-twitter-data-can-play-a-role-in-customer-service
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    @ablythe Cross Functional Teams • Decrease Cycle Time to Prod

    (DevOps) • Increase visibility (everyone) • Minimize Unplanned Work or Interruptions (Project Planners)
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    announcements How  are  we  doing?    Do  survey  for  chance

     of   winning  Xbox  One  and  other  prizes. Wireless   SSID:  SilverLiningsAttendees   Password:  Section31 http://bit.ly/StlSLSurvey