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ChatOps for Outages at Lean Agile KC

Aaron Blythe
November 09, 2016

ChatOps for Outages at Lean Agile KC

Walk through the process of incident response with the use of Slack, PagerDuty, Amazon Alexa Services, AWS Lambda and the Amazon Echo.

Aaron Blythe

November 09, 2016

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  1. “You build it, you run it.” - Dr. Werner Vogels

    CTO Amazon 4 http://queue.acm.org/detail.cfm?id=1142065 published 2006
  2. Cost of Outages - per minute • $5,617 in 2010

    • $7,908 in 2013 • $8,851 in 2016 http://www.emersonnetworkpower.com/en-US/About/NewsRoom/NewsReleases/Pages/Emerson-Network-Power-Study-Says-Unplanned-Data-Center- Outages-Cost-Companies-Nearly-9000-Per-Minute-.aspx
  3. Twitter For Outages? • Companies that invest in customer service

    on Twitter have found that resolving issues via Twitter: • costs one-sixth as much as call centers • can lead to over 95% of issues being resolved in channel • can achieve a customer satisfaction rate of over 90% https://blog.twitter.com/2015/how-twitter-data-can-play-a-role-in-customer-service
  4. Cross Functional Teams • Decrease Cycle Time to Prod (DevOps)

    • Increase visibility (everyone) • Minimize Unplanned Work or Interruptions (Project Planners)
  5. Slack Integrations • Benefits • Quick Setup (minimal configuration) •

    Often managed by company that owns integration • Drawbacks • Often simplistic workflow
  6. SLAPI Bot (Slack API) • Why? • Take advantage of

    Slack API (Hubot is least common denom.) • Language agnostic plugins • Docker as packaging system • https://github.com/ImperialLabs/slapi
  7. Virtual Assistants Been around the longest. Specific to Xcode/iOS. I

    only have Windows Virtual Machines. Newest to the market in opening up to developing “Intents” Best ecosystem to write apps for voice.
  8. AWS Lambda 55 https://aws.amazon.com/free 1,000,000 free requests per month** Up

    to 3.2 million seconds of compute time per month** = 37 days ** These free tier offers do not automatically expire at the end of your 12 month AWS Free Tier term, but are available to both existing and new AWS customers indefinitely.