Cost of Outages - per minute • $5,617 in 2010 • $7,908 in 2013 • $8,851 in 2016 http://www.emersonnetworkpower.com/en-US/About/NewsRoom/NewsReleases/Pages/Emerson-Network-Power-Study-Says-Unplanned-Data-Center- Outages-Cost-Companies-Nearly-9000-Per-Minute-.aspx
Twitter For Outages? • Companies that invest in customer service on Twitter have found that resolving issues via Twitter: • costs one-sixth as much as call centers • can lead to over 95% of issues being resolved in channel • can achieve a customer satisfaction rate of over 90% https://blog.twitter.com/2015/how-twitter-data-can-play-a-role-in-customer-service
Cross Functional Teams • Decrease Cycle Time to Prod (DevOps) • Increase visibility (everyone) • Minimize Unplanned Work or Interruptions (Project Planners)
Slack Integrations • Benefits • Quick Setup (minimal configuration) • Often managed by company that owns integration • Drawbacks • Often simplistic workflow
SLAPI Bot (Slack API) • Why? • Take advantage of Slack API (Hubot is least common denom.) • Language agnostic plugins • Docker as packaging system • https://github.com/ImperialLabs/slapi
Virtual Assistants Been around the longest. Specific to Xcode/iOS. I only have Windows Virtual Machines. Newest to the market in opening up to developing “Intents” Best ecosystem to write apps for voice.
Up to 3.2 million seconds of compute time per month** = 37 days
** These free tier offers do not automatically expire at the end of your 12 month AWS Free Tier term, but are available to both existing and new AWS customers indefinitely.
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