Designing for Disaster

Presented at Big (D)esign 2014

Transcript

1. Designing for Disaster ! ! ! Amy Silvers (@A_Silvers) Big (D)esign | September 2014
2. Tropical Storm Sandy
3. New York City Metropolitan Area ! Population >20 million
4. Some Facts About Sandy • At its peak, the storm was over1500 km in diameter • 8 million people in the US lost power • About 150 people died in the US • Second-costliest storm in US history (after Hurricane Katrina)
5. Breezy Point, Queens, NY
6. Text New York City, October 30, 2012
7. Brooklyn, New York October 30, 2012
8. Jersey Shore, November 2012
9. http://www.flickr.com/photos/b0jangles/ Jersey Shore, November 2012
10. Disclaimer: None of this happened to me.
11. West Orange, New Jersey
12. © NJ Tech Teacher
14. So...what does this have to do with UX?
15. Us
16. Where to get help; what to do next. How to cope with new conditions How to help; engagement with community How to prepare and prevent next time
24. A natural disaster is an information architecture problem.
25. Ecosystem of a Crisis Primary victims First responders Secondary victims Emergency mgmt agencies Federal State Local NGOs/Aid organizations Volunteers Friends/ Family Media Utilities & services Insurance companies Other govt. agencies
26. Community-created outage map
27. GasBuddy.com Fuel Shortage Tracker
28. Google Crisis Response map
36. It turns out I’m not the first person to think about designing for disasters.
40. Data is not enough. ! Information is not enough.
41. Ecosystem of Crisis Information Primary victims First responders Secondary victims Emergency mgmt agencies Federal State Local NGOs/Aid organizations Volunteers Friends/ Family Media Utilities & services Insurance companies Other govt. agencies
42. Time
43. Context - access - environment - medium - expertise
44. 2:02pm @RedCrossLW: #lakewoodfire #lwfire use these tags for reporting, #fireline, #line_down, #addy, #city, #X_streets 2:04pm @RedCrossLW: #lakewoodfire #lwfire more tag reporting: #wind, #visibility, #road_close, #injury, #num, #comment 2:06pm @RedCrossLW: #lakewoodfire #lwfire use this format: #fire #city [city] #addy [address or cross streets] #floor [floor] 2:08pm @RedCrossLW: #lakewoodfire #lwfire use this format: #imok [name] #city [city] #location [place] #addy [address or cross streets] 2:10pm @RedCrossLW: #lakewoodfire #lwfire For those of you in Lakewood, TN, use the #lwfire hashtag to report info.
45. Authority - credibility - consistency - trust
46. Ethnography
47. Bus lines in NYC, November 2013
48. Empathy http://www.flickr.com/photos/nycstreets
49. Empathy (belated)