Managing remotely, while remotely managing

Managing remotely, while remotely managing

Learn more:

When work takes over your life (podcast) – WorkLife with Adam Grant

https://www.ted.com/talks/worklife_with_adam_grant_when_work_takes_over_your_life

36 Great Tips for Online Meeting facilitation (infographic)

http://www.collaborationsuperpowers.com/wp-content/uploads/2016/11/Online-meeting-facilitation.pdf

Banishing Burnout: Six Strategies for Improving Your Relationship with Work –Christina Maslach and Michael P. Leiter (book)

Template “My Relationship With Work” survey (make a copy and fill out every month)

https://docs.google.com/spreadsheets/d/1zDC7wzeNqy5K07CVSfNVneqqhHeTzQGQRKBNkFmR_KA/edit#gid=39816133

Fad1e9ed293fc5b3ec7d4abdffeb636f?s=128

Lindsay Holmwood

August 01, 2018
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Transcript

  1. Managing remotely, while remotely managing Lindsay Holmwood
 @auxesis

  2. ! About me Worked in and lead distributed software engineering

    teams for 8 years
  3. ! About me Lead teams with follow-the-sun coverage

  4. ! About me Currently at Envato leading distributed team of

    15, 
 growing to 20
  5. The journey
 0. Fundamentals 1. Starting out 2. Growing the

    team 3. Scaling to the whole org
  6. You Org Technology Practice

  7. You Org Technology Practice

  8. No management buy in? Don’t even bother.

  9. Outsource Working from home Distributed

  10. Distributed? • Geographical • Temporal

  11. 1. Starting out

  12. You Org Technology Practice

  13. All remote, or no remote

  14. Create a level playing field

  15. Hybrid is hard

  16. Regular face to face catchups. Ideal: once a quarter

  17. Regular face to face catchups. Likely: once a year

  18. Establish rituals

  19. Priming

  20. “exposure to one stimulus influences a response to a subsequent

    stimulus, without conscious guidance or intention”
  21. Say silk five times.

  22. Now spell “silk”.

  23. What do cows drink?

  24. If a red house is made with red bricks, a

    blue house is made with blue bricks, 
 a pink house is made with pink bricks, a black house is made with black bricks, what is a greenhouse made with?
  25. Priming to reinforce segmentation

  26. Segmenters Create partitions between work and home

  27. Segmenters Use rituals to reinforce boundaries

  28. Establish rituals Wear shoes while working

  29. Establish rituals Different devices

  30. Establish rituals Walk around the block

  31. Establish rituals Standing desks

  32. Integrators Blend home and work life

  33. Integrators Strong desire to blur the domains

  34. Integrators Easily transition between domains

  35. You Integrator Segmenter

  36. You Integrator Segmenter

  37. Integrators are more accepting of segmenters than vice-versa

  38. Integrators need boundaries too, and strategies for disconnecting

  39. Segmenters report higher levels of job satisfaction compared to integrators

  40. How does this impact working remotely?

  41. Remote working naturally lends itself to integrators

  42. Integration is a slippery slope to burnout

  43. Christina Maslach

  44. 6 contributing factors 1. Workload 2. Control 3. Reward 4.

    Community 5. Fairness 6. Values
  45. 6 contributing factors 1. Workload: Too much Too complex Too

    urgent Too awful
  46. 6 contributing factors 1. Workload: The amount of work to

    complete in a day The complexity of my work The intensity of demands from customers The firmness of deadlines The frequency of surprising, unexpected events The opportunity to settle into a comfortable groove The frequency of interruptions in my workday The proportion of my work time spent with customers The amount of time I work alone The amount of time I work with other employees
  47. Understand your relationships with work

  48. Promote a culture of segmentation

  49. You Org Technology Practice

  50. Multiple internet connections Dongle with lots of data

  51. Multiple internet connections Don’t skimp on quality (fast upload a

    must)
  52. Multiple internet connections Have backup equipment

  53. Multiple internet connections Move to areas with NBN

  54. Increase the size of your hiring pool Parents re-entering the

    workforce
  55. Increase the size of your hiring pool People priced out

    of major cities
  56. Increase the size of your hiring pool People with caring

    responsibilities who can only work part time
  57. Have a second monitor See screen + video at the

    same time
  58. Instant messaging Non-negotiable, primary comms method

  59. Instant messaging Your lifeline to your team.

  60. Instant messaging Scheduled do not disturb time

  61. Instant messaging Announce start/stop

  62. You Org Technology Practice

  63. Ceremonies: Daily standup Rotate the facilitation responsibility

  64. Ceremonies: Retrospectives Discuss and refactor practices

  65. Leadership participation Show endorsement. Build empathy.

  66. 2. Growing the team

  67. The basics Even more important!

  68. The basics Bring in coaches to observe and facilitate.

  69. You Org Technology Practice

  70. Hack: Greet everyone to " check

  71. Hack: Ask questions in the negative “Does anyone disagree?” not

    “Do we all agree?”
  72. Ceremonies: Daily standup Keep time boxed to 15 minutes

  73. Ceremonies: Daily standup Walk the wall

  74. Team design: Time zone coverage How many time zones? How

    much time zone overlap?
  75. Team design: Time zone coverage Add people in new time

    zones in pairs.
  76. Team design: Time zone coverage Beginning & end of day

    standups.
  77. Team design: Time zone coverage Record crucial meetings.

  78. Team design: Antipattern: Forcing everyone to work at exactly the

    same time
  79. Team design: Antipattern: Communication in physical spaces that excludes remoters

  80. Team design: Antipattern: Activities that exclude remoters (use of whiteboards)

    (in-person icebreakers)
  81. Google Quick Draw

  82. Team design: Defining question How would this decision make me

    feel if I was not working in the office?
  83. Leadership participation Show endorsement. Build empathy.

  84. 3. Scaling to the whole org

  85. You Org Technology Practice

  86. What does it take to make distributed teams a first

    class citizen in the organisation?
  87. The executive and management working remotely at least 2 days

    a week.
  88. Guilds Share lessons learnt with other teams

  89. Feedback loops Keep refactoring your ways of working.

  90. Permission to halt # Make it culturally acceptable to halt

    meetings that aren’t remote friendly
  91. Feedback loops “What got us here won’t get us there."

  92. Thank you!
 (and questions?)

  93. Thank you!
 (and questions?) Liked the talk? Let @auxesis know.

  94. Stock photos from Fonts Junction from League of Movable Type

    Fanwood from League of Movable Type
  95. Learn more ◦ When work takes over your life (podcast)


    WorkLife with Adam Grant ◦ 36 Great Tips for Online Meeting facilitation (infographic) ◦ Banishing Burnout: Six Strategies for Improving Your Relationship with Work (book)
 Christina Maslach and Michael P. Leiter ◦ Template “My Relationship With Work” survey (worksheet)
 (make a copy and fill out every month)
  96. Tracking your relationship with work over time

  97. Tools for remote working ◦ GroupMap
 Excellent retro + meeting

    facilitation tool ◦ Mural
 Collaborative online real-time white boarding that doesn’t suck ◦ Trello
 Go wild and create a Trello board for all your meetings!