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The Power of Inclusive Thinking

Imran Afzal
June 12, 2021

The Power of Inclusive Thinking

Exclusion happens in digital experiences when we solve problems using only our own biases. Government research show that millions of people in the UK feel excluded from ‘digitalisation’ – a reality made worse due to the pandemic.

Inclusive Thinking is an approach that can help change this. This talk will focus on how inclusive thinking can ensure that technology and digital touch points are designed to deliver increased access, reduce friction and more emotional context to the largest number of customers possible.

Imran Afzal

June 12, 2021

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