Calloud - UoE

Calloud deck for the E-Club Santander Pitch Competition

Transcript

1. Calloud @getCalloud calloud.com Bernat Fages Founder, Calloud
2. What Calloud is
3. What Calloud is • It lets your website visits/users/leads/customers call you right from their web browser with just one click. • Calloud is a calling system specifically designed for websites • Helps you increase the amount of inbound calls you receive
5. Background
6. Background • Lots of innovation in the software for customer service space, all focused on written communication (embedded chat, email) • Almost no innovation for voice based customer service software • Quotable Techcrunch: “The Phone Call Is Dead”* • Voice communication dead? Source: http://techcrunch.com/2010/11/13/alexia-phone-home/
7. Background • Data suggests that inbound sales calls will double from 30 billion to 60 billion in 3 years. • 52% of shoppers re-evaluate or abandon shopping carts because of the lack of live assistance • 61% of all mobile searches where a customer contacts a business it is via a phone call. • Call centers provide conversion rates of 10x to 20x that of online shopping and also 1.5x to 2x the average order value. Source: http://www.bothsidesofthetable.com/2014/01/14/why-most-of-your-assumptions-about-phone-calls-are-wrong/
8. Background “It’s no accident that 1 out of every 25 employees in America work in call centers.” - Tony Hseih (Zappos, CEO) Source: http://www.bothsidesofthetable.com/2014/01/14/why-most-of-your-assumptions-about-phone-calls-are-wrong/
9. Advantages of Call widget vs. Phone number
10. Advantages of Call widget vs. Phone number Convenient
11. Advantages of Call widget vs. Phone number Universal
12. Advantages of Call widget vs. Phone number Free
13. Advantages of Call widget vs. Phone number Extensible
14. How it works
18. Want to try it?
19. • If you want to try it, visit calloud.com and sign up for a trial. • If you’d like to introduce me to somebody who might want to use it, my email address is bernat@calloud.com
21. Calloud @getCalloud calloud.com Bernat Fages Founder, Calloud