How to draw a ninja

Turn boring information into engaging job aids using pictures and stories.

Transcript

53. Marketing IT Support Resolved by program experts • vendors • Business stream Added to Marketing BU future enhancements IT support desk for non- marketing applications Endpoint support for hardware User experiences system issue User contacts change champion Tries to resolve issue using self- help resources. Logs service desk call. Marketing IT triage issue • System • Vendor • User access • Future enhancement First four weeks, skip straight to Program teem. Endpoint support resolve s hardware issues or escalates to third-arty support Issues handles by third-party vendor support. Resolves basic issues like access or user error. Future enhancements captured and sent to marketing GM
62. Marketing IT Support Resolved by program experts • vendors • Business stream Added to Marketing BU future enhancements IT support desk for non- marketing applications Endpoint support for hardware User experiences system issue User contacts change champion Tries to resolve issue using self- help resources. Logs service desk call. Marketing IT triage issue • System • Vendor • User access • Future enhancement First four weeks, skip straight to Program teem. Endpoint support resolve s hardware issues or escalates to third-arty support Issues handles by third-party vendor support. Resolves basic issues like access or user error. Future enhancements captured and sent to marketing GM