Better experience design

A presentation I did a few years ago to my colleagues at Digital Eskimo about some of the top things that have helped me become a better user experience designer.

Transcript

1. Better experience design. Five things that influenced my approach to user experience design this year. by Diana Mounter #1
2. 1. sketching 2. user flows 3. making mistakes impossible 4. defensive design 5. prototyping #2
3. Sketching Capture ideas in a way that’s meaningful to you 1. sketching #3
4. Express and work through ideas Share and collaborate with others 1. sketching #4
5. It’s quick No barriers 1. sketching #5
6. User flows Helps you walk through the pathways a user might take... “What do they need to get to their destination?” 2. user flows #6
7. think about what needs to happen between different screens/stages 2. user flows #7
8. 2. user flows #8 think about the journey
9. 3. making mistakes impossible #9 Making mistakes impossible By Matt Legend Gemmell “We cannot completely eliminate error, but we can (and should) try...”
10. Misunderstandings 3. making mistakes impossible #10 Consistency with experience Consistency with expectation Breaking shakes the users confidence
11. 3. making mistakes impossible #12 Accidents Don’t let people play with sharks!
12. Regret 3. making mistakes impossible #13 “I meant to, but then I changed my mind... How do I undo?”
13. Defensive design (a book by 37 signals) Things do go wrong so provide help at crisis points 4. defensive design #13
14. 4. defensive design #14 - make it obvious - use familiar language - provide clear instructions - eliminate obstacles - deliver smart search assistance
15. 4. defensive design #15 offer help that’s actually helpful = Users will remember!
16. Prototyping sketching, user flows, design defensively, and preventing user mistakes all come into play during prototyping 5. prototyping #16
17. sketch before wireframing walk through the wireframes (paper prototypes) sketch over the wireframes 5. prototyping #17
18. 5. prototyping #18 “you only know how to design a service when it is being used”
19. #19 happy not happy better experiences make people happy :-)