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3 Laws of Making Robots Feel Human

3 Laws of Making Robots Feel Human

Presentation to Prime Academy about how we know what "Good" Voice UI sounds like with all the context from Science Fiction.

Bryce Howitson

January 08, 2019
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Transcript

  1. 3 Laws of Science Fiction Robots

  2. Hello I’m Bryce Howitson You can find me on Twitter

    @howitson
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  8. DANGER! Will Robinson

  9. The rules are, There ain’t no rules.

  10. I Learned everything I need to know about VUI from

    Science Fiction
  11. Blade Runner Ridley Scott

  12. Star Wars George Lucas

  13. The Matrix Trilogy Wachowski Brothers

  14. 2001 A Space Odyssey Stanley Kubrick

  15. History of the Future

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  23. 99th Level Master Geek We’re not worthy, We’re not worthy

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  28. Robots… Computer, AI, Assistant, Program, Sub-Routine, Host, Android, Machine…

  29. 3 Laws Safe How we’re taught to interface with Robots

  30. Look Human #1

  31. Faces are comfortable

  32. None
  33. As the appearance of a robot is made more human,

    observers' emotional response to the robot becomes increasingly positive and empathetic, until it reaches a point beyond which the response quickly becomes strong revulsion. Uncanny Valley - Masahiro Mori
  34. Empathy & Trust Human Appearance

  35. Empathy & Trust Human Appearance

  36. Empathy & Trust Human Appearance

  37. Empathy & Trust Human Appearance

  38. Empathy & Trust Human Appearance

  39. None
  40. Sound Human #2

  41. Sarcasm equals intelligence

  42. Sarcasm equals intelligence

  43. Humor relaxes us

  44. Humor relaxes us

  45. Brevity builds trust

  46. Brevity builds trust

  47. We all talk baldlyer

  48. We all talk baldlyer

  49. Act Human #3

  50. Avoid the Dark Side

  51. Avoid the Dark Side

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  54. Be emotional

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  57. Form a clan

  58. Make a contribution

  59. Intentional Interactions

  60. Conversation Instead of giving/receiving orders

  61. It was impossible to get a conversation going, everybody was

    talking too much. Yogi Berra
  62. Please, … continue

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  65. Get what you need

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  67. When would you like to travel? Vague and open ended

  68. When would you like to travel? Vague and open ended

    What date would you like to leave? You’re going to get what you expect
  69. Recommend Better options create trust

  70. Things that float in water:

  71. A. Bread Things that float in water:

  72. A. Bread Things that float in water: B. Apples

  73. A. Bread Things that float in water: B. Apples C.

    Small Rocks
  74. A. Bread Things that float in water: B. Apples C.

    Small Rocks D. A Duck
  75. None
  76. if (weight = duck) { return “is a witch” }

  77. Discoverable What do you do again?

  78. Is there a Doctor here?

  79. Interface on Repeat

  80. Interface on Repeat CLI Text Based

  81. Interface on Repeat CLI Text Based GUI Iconographic

  82. Interface on Repeat CLI Text Based GUI Iconographic VUI Intent

    Based
  83. Interface on Repeat CLI Text Based GUI Iconographic VUI Intent

    Based ??? Multimodal?
  84. Options not walls

  85. Surrounded By computing

  86. Remember the Ecosystem

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  88. There he lay, a vast red-golden dragon, fast asleep; thrumming

    came from his jaws and nostrils, and wisps of smoke, but his fires were low in slumber. Beneath him, under all his limbs and his huge coiled tail, and about him on all sides stretching away across the unseen floors, lay countless piles of precious things, gold wrought and unwrought, gems and jewels, and silver red-stained in the ruddy light. Smaug lay, with wings folded like an immeasurable bat.
  89. None
  90. I have a whole bag of “shhhh!” with your name

    on it.
  91. Continued Conversation Follow-up Questions Recommendations Contextual Display Quick Recap

  92. None
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  94. Making Science Reality

  95. How to level up

  96. Resources Google Google Cloud AI & ML https:/ /cloud.google.com/text-to-speech Actions

    on Google https:/ /developers.google.com/actions DialogueFlow https:/ /dialogflow.com Amazon Alexa Skills Kit https:/ /developer.amazon.com/alexa-skills-kit Alexa.design (tutorials) Podcasts The Voicebot Podcast Voice Tech Podcast The Practical Voice Podcast (VUX.World) Prototyping sayspring.com (Adobe) getvoiceflow.com pullstring.com
  97. Choose your audience

  98. People behind the curtain

  99. Think low-fi

  100. Think low-fi

  101. Story time

  102. 3 Laws of robot interaction in review

  103. 3 Laws of robot interaction in review Looks (human) Faces

    are powerful, and we expect them for complete communication.
  104. 3 Laws of robot interaction in review Looks (human) Faces

    are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it.
  105. 3 Laws of robot interaction in review Looks (human) Faces

    are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust.
  106. 3 Laws of robot interaction in review Looks (human) Faces

    are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust. Intentional Extend communication by asking questions to continue conversations while utilizing the environment.
  107. 3 Laws of robot interaction in review Looks (human) Faces

    are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust. Intentional Extend communication by asking questions to continue conversations while utilizing the environment. Analogue When prototyping remember that you already know how human interactions work. Don’t make it overly complicated.