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3 Laws of Making Robots Feel Human

3 Laws of Making Robots Feel Human

Presentation to Prime Academy about how we know what "Good" Voice UI sounds like with all the context from Science Fiction.

Bryce Howitson

January 08, 2019
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  1. 3 Laws of
    Science Fiction Robots

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  2. Hello
    I’m Bryce Howitson
    You can find me on Twitter @howitson

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  3. DANGER!
    Will Robinson

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  4. The rules are, There ain’t no rules.

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  5. I Learned
    everything I need to know about
    VUI from Science Fiction

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  6. Blade Runner
    Ridley Scott

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  7. Star Wars
    George Lucas

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  8. The Matrix Trilogy
    Wachowski Brothers

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  9. 2001 A Space Odyssey
    Stanley Kubrick

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  10. History of the
    Future

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  11. 99th Level Master Geek
    We’re not worthy, We’re not worthy

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  12. Robots…
    Computer, AI, Assistant, Program, Sub-Routine,
    Host, Android, Machine…

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  13. 3 Laws Safe
    How we’re taught to interface
    with Robots

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  14. Look Human
    #1

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  15. Faces are
    comfortable

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  16. As the appearance of a robot is made more
    human, observers' emotional response to
    the robot becomes increasingly positive
    and empathetic, until it reaches a point
    beyond which the response quickly
    becomes strong revulsion.
    Uncanny Valley - Masahiro Mori

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  17. Empathy & Trust
    Human Appearance

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  18. Empathy & Trust
    Human Appearance

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  19. Empathy & Trust
    Human Appearance

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  20. Empathy & Trust
    Human Appearance

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  21. Empathy & Trust
    Human Appearance

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  22. Sound Human
    #2

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  23. Sarcasm
    equals intelligence

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  24. Sarcasm
    equals intelligence

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  25. Humor
    relaxes us

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  26. Humor
    relaxes us

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  27. Brevity
    builds trust

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  28. Brevity
    builds trust

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  29. We all
    talk baldlyer

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  30. We all
    talk baldlyer

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  31. Avoid the
    Dark Side

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  32. Avoid the
    Dark Side

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  33. Make a
    contribution

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  34. Intentional
    Interactions

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  35. Conversation
    Instead of giving/receiving orders

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  36. It was impossible to get a conversation
    going, everybody was talking too much.
    Yogi Berra

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  37. Please, …
    continue

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  38. Get what you
    need

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  39. When would you like to travel?
    Vague and open ended

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  40. When would you like to travel?
    Vague and open ended
    What date would you like to leave?
    You’re going to get what you expect

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  41. Recommend
    Better options create trust

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  42. Things that float in water:

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  43. A. Bread
    Things that float in water:

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  44. A. Bread
    Things that float in water:
    B. Apples

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  45. A. Bread
    Things that float in water:
    B. Apples
    C. Small Rocks

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  46. A. Bread
    Things that float in water:
    B. Apples
    C. Small Rocks
    D. A Duck

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  47. if (weight = duck) {
    return “is a witch”
    }

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  48. Discoverable
    What do you do again?

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  49. Is there a
    Doctor here?

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  50. Interface on
    Repeat

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  51. Interface on
    Repeat
    CLI
    Text Based

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  52. Interface on
    Repeat
    CLI
    Text Based
    GUI
    Iconographic

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  53. Interface on
    Repeat
    CLI
    Text Based
    GUI
    Iconographic
    VUI
    Intent Based

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  54. Interface on
    Repeat
    CLI
    Text Based
    GUI
    Iconographic
    VUI
    Intent Based
    ???
    Multimodal?

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  55. Options not
    walls

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  56. Surrounded
    By computing

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  57. Remember the
    Ecosystem

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  58. There he lay, a vast red-golden dragon, fast asleep;
    thrumming came from his jaws and nostrils, and
    wisps of smoke, but his fires were low in slumber.
    Beneath him, under all his limbs and his huge
    coiled tail, and about him on all sides stretching
    away across the unseen floors, lay countless piles
    of precious things, gold wrought and unwrought,
    gems and jewels, and silver red-stained in the
    ruddy light. Smaug lay, with wings folded like an
    immeasurable bat.

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  59. I have a whole bag of “shhhh!” with your name on it.

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  60. Continued Conversation
    Follow-up Questions
    Recommendations
    Contextual Display
    Quick Recap

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  61. Making
    Science
    Reality

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  62. How to
    level up

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  63. Resources
    Google
    Google Cloud AI & ML
    https:/
    /cloud.google.com/text-to-speech
    Actions on Google
    https:/
    /developers.google.com/actions
    DialogueFlow
    https:/
    /dialogflow.com
    Amazon
    Alexa Skills Kit
    https:/
    /developer.amazon.com/alexa-skills-kit
    Alexa.design (tutorials)
    Podcasts
    The Voicebot Podcast
    Voice Tech Podcast
    The Practical Voice Podcast (VUX.World)
    Prototyping
    sayspring.com (Adobe)
    getvoiceflow.com
    pullstring.com

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  64. Choose your
    audience

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  65. People behind
    the curtain

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  66. Think low-fi

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  67. Think low-fi

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  68. 3 Laws of robot interaction in review

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  69. 3 Laws of robot interaction in review
    Looks (human)
    Faces are powerful, and we
    expect them for complete
    communication.

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  70. 3 Laws of robot interaction in review
    Looks (human)
    Faces are powerful, and we
    expect them for complete
    communication.
    Sounds (human)
    There’s a place & time for
    perfect grammar. This might
    not be it.

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  71. 3 Laws of robot interaction in review
    Looks (human)
    Faces are powerful, and we
    expect them for complete
    communication.
    Sounds (human)
    There’s a place & time for
    perfect grammar. This might
    not be it.
    Acts (human)
    Improve the clan by acting
    safe, sharing emotion and
    building trust.

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  72. 3 Laws of robot interaction in review
    Looks (human)
    Faces are powerful, and we
    expect them for complete
    communication.
    Sounds (human)
    There’s a place & time for
    perfect grammar. This might
    not be it.
    Acts (human)
    Improve the clan by acting
    safe, sharing emotion and
    building trust.
    Intentional
    Extend communication by
    asking questions to continue
    conversations while utilizing
    the environment.

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  73. 3 Laws of robot interaction in review
    Looks (human)
    Faces are powerful, and we
    expect them for complete
    communication.
    Sounds (human)
    There’s a place & time for
    perfect grammar. This might
    not be it.
    Acts (human)
    Improve the clan by acting
    safe, sharing emotion and
    building trust.
    Intentional
    Extend communication by
    asking questions to continue
    conversations while utilizing
    the environment.
    Analogue
    When prototyping remember
    that you already know how
    human interactions work. Don’t
    make it overly complicated.

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