3 Laws of Making Robots Feel Human

Presentation to Prime Academy about how we know what "Good" Voice UI sounds like with all the context from Science Fiction.

Transcript

1. 3 Laws of Science Fiction Robots
2. Hello I’m Bryce Howitson You can find me on Twitter @howitson
8. DANGER! Will Robinson
9. The rules are, There ain’t no rules.
10. I Learned everything I need to know about VUI from Science Fiction
11. Blade Runner Ridley Scott
12. Star Wars George Lucas
13. The Matrix Trilogy Wachowski Brothers
14. 2001 A Space Odyssey Stanley Kubrick
15. History of the Future
23. 99th Level Master Geek We’re not worthy, We’re not worthy
28. Robots… Computer, AI, Assistant, Program, Sub-Routine, Host, Android, Machine…
29. 3 Laws Safe How we’re taught to interface with Robots
30. Look Human #1
31. Faces are comfortable
33. As the appearance of a robot is made more human, observers' emotional response to the robot becomes increasingly positive and empathetic, until it reaches a point beyond which the response quickly becomes strong revulsion. Uncanny Valley - Masahiro Mori
34. Empathy & Trust Human Appearance
35. Empathy & Trust Human Appearance
36. Empathy & Trust Human Appearance
37. Empathy & Trust Human Appearance
38. Empathy & Trust Human Appearance
40. Sound Human #2
41. Sarcasm equals intelligence
42. Sarcasm equals intelligence
43. Humor relaxes us
44. Humor relaxes us
45. Brevity builds trust
46. Brevity builds trust
47. We all talk baldlyer
48. We all talk baldlyer
49. Act Human #3
50. Avoid the Dark Side
51. Avoid the Dark Side
54. Be emotional
57. Form a clan
58. Make a contribution
59. Intentional Interactions
60. Conversation Instead of giving/receiving orders
61. It was impossible to get a conversation going, everybody was talking too much. Yogi Berra
62. Please, … continue
65. Get what you need
67. When would you like to travel? Vague and open ended
68. When would you like to travel? Vague and open ended What date would you like to leave? You’re going to get what you expect
69. Recommend Better options create trust
70. Things that float in water:
71. A. Bread Things that float in water:
72. A. Bread Things that float in water: B. Apples
73. A. Bread Things that float in water: B. Apples C. Small Rocks
74. A. Bread Things that float in water: B. Apples C. Small Rocks D. A Duck
76. if (weight = duck) { return “is a witch” }
77. Discoverable What do you do again?
78. Is there a Doctor here?
79. Interface on Repeat
80. Interface on Repeat CLI Text Based
81. Interface on Repeat CLI Text Based GUI Iconographic
82. Interface on Repeat CLI Text Based GUI Iconographic VUI Intent Based
83. Interface on Repeat CLI Text Based GUI Iconographic VUI Intent Based ??? Multimodal?
84. Options not walls
85. Surrounded By computing
86. Remember the Ecosystem
88. There he lay, a vast red-golden dragon, fast asleep; thrumming came from his jaws and nostrils, and wisps of smoke, but his fires were low in slumber. Beneath him, under all his limbs and his huge coiled tail, and about him on all sides stretching away across the unseen floors, lay countless piles of precious things, gold wrought and unwrought, gems and jewels, and silver red-stained in the ruddy light. Smaug lay, with wings folded like an immeasurable bat.
90. I have a whole bag of “shhhh!” with your name on it.
91. Continued Conversation Follow-up Questions Recommendations Contextual Display Quick Recap
94. Making Science Reality
95. How to level up
96. Resources Google Google Cloud AI & ML https:/ /cloud.google.com/text-to-speech Actions on Google https:/ /developers.google.com/actions DialogueFlow https:/ /dialogflow.com Amazon Alexa Skills Kit https:/ /developer.amazon.com/alexa-skills-kit Alexa.design (tutorials) Podcasts The Voicebot Podcast Voice Tech Podcast The Practical Voice Podcast (VUX.World) Prototyping sayspring.com (Adobe) getvoiceflow.com pullstring.com
97. Choose your audience
98. People behind the curtain
99. Think low-fi
100. Think low-fi
101. Story time
102. 3 Laws of robot interaction in review
103. 3 Laws of robot interaction in review Looks (human) Faces are powerful, and we expect them for complete communication.
104. 3 Laws of robot interaction in review Looks (human) Faces are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it.
105. 3 Laws of robot interaction in review Looks (human) Faces are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust.
106. 3 Laws of robot interaction in review Looks (human) Faces are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust. Intentional Extend communication by asking questions to continue conversations while utilizing the environment.
107. 3 Laws of robot interaction in review Looks (human) Faces are powerful, and we expect them for complete communication. Sounds (human) There’s a place & time for perfect grammar. This might not be it. Acts (human) Improve the clan by acting safe, sharing emotion and building trust. Intentional Extend communication by asking questions to continue conversations while utilizing the environment. Analogue When prototyping remember that you already know how human interactions work. Don’t make it overly complicated.