Guard Rails: Designing bots that enhance society

Two-thirds of Americans expect that robots & computers will replace much of the work currently done by humans within 50 years. Gain an understanding of how people perceive AI’s role in their lives. Then, I'll walk through inspiring case studies of systems that improve humanity instead of replacing it.

DevFest MN 2019

Transcript

1. Ai + Ml Guard Rails Designing Bots that Enhance Society D E V F E S T 2 0 1 9 @ h ow i t s o n
2. think In 50 years Ai will_____________
3. hello I’m a UX researcher My name is Bryce || @howitsion D E V F E S T 2 0 1 9 @ h ow i t s o n
4. 90% believe Ninety percent of people think Ai will take away the jobs of other people D E V F E S T 2 0 1 9 @ h ow i t s o n
5. # one fear D E V F E S T 2 0 1 9 @ h ow i t s o n
6. Technology Sci-Fi scares us H I S T O R I C A L L Y D E V F E S T 2 0 1 9 @ h ow i t s o n
7. Power Ai is very capable T O D A Y D E V F E S T 2 0 1 9 @ h ow i t s o n
8. D E V F E S T 2 0 1 9 @ h ow i t s o n
9. D E V F E S T 2 0 1 9 @ h ow i t s o n
10. Humans People aren’t optimal W E A K N E S S D E V F E S T 2 0 1 9 @ h ow i t s o n
11. D E V F E S T 2 0 1 9 @ h ow i t s o n
12. # two goodbye D E V F E S T 2 0 1 9 @ h ow i t s o n
13. Delivery In danger today G I G E C O N O M Y D E V F E S T 2 0 1 9 @ h ow i t s o n
14. 1950 When our jobs disappear It’s happened with each tech revolution D E V F E S T 2 0 1 9 @ h ow i t s o n
15. Safety Job is greater than paycheck What value do I provide D E V F E S T 2 0 1 9 @ h ow i t s o n
16. Helping 79% benefit from Ai T O D A Y 1.Predictive text input 2.Daily navigation 3.Consume targeted information 4.Content discovery 5.Digital Personal Assistants WH AT WE ’ R E D O I N G WI T H A I D E V F E S T 2 0 1 9 @ h ow i t s o n
17. # three hope D E V F E S T 2 0 1 9 @ h ow i t s o n
18. lowest 2.6% unemployment In US manufacturing D E V F E S T 2 0 1 9 @ h ow i t s o n
19. D E V F E S T 2 0 1 9 @ h ow i t s o n
20. Knowledge Strengthsfinder 2.0 M A N V S M A C H I N E ‣ Non-Emotional ‣ Don’t experience fatigue ‣ Easily find patterns ‣ Doesn’t experience boredom M AC H I N E S H U M A N S ‣ Creative solutions ‣ Empathy ‣ Identify edge cases ‣ Quickly see differences D E V F E S T 2 0 1 9 @ h ow i t s o n
21. D E V F E S T 2 0 1 9 @ h ow i t s o n
22. partner Guard Rails > Decisions Symbiotic relationships with machines D E V F E S T 2 0 1 9 @ h ow i t s o n
23. Guard rails Improving humans M A N & M A C H I N E ‣ Keep us safe ‣ Make us more accurate ‣ Improve job satisfaction ‣ Increase reputations ‣ Be more efficient WH AT T E A M WO R K CA N PR OVI D E D E V F E S T 2 0 1 9 @ h ow i t s o n
24. # four examples D E V F E S T 2 0 1 9 @ h ow i t s o n
25. Example Radiology The obvious use case D E V F E S T 2 0 1 9 @ h ow i t s o n
26. “ “You know, the role of the radiologist should be obsolete in the next five years.” CTO of large health system D E V F E S T 2 0 1 9 @ h ow i t s o n
27. D E V F E S T 2 0 1 9 @ h ow i t s o n
28. 10% 90% 70% 0% D E V F E S T 2 0 1 9 @ h ow i t s o n There are 1,200 images in this study. I’ve marked a few with oddities as a place to start.
29. The last 9 times you encountered a feature like this you marked it cancerous Review it I’m sure D E V F E S T 2 0 1 9 @ h ow i t s o n
30. Approved algorithm suggests follow-up in 6 months for nodules smaller than 23mm. However, the American Lung Association suggests 1 month follow-up imaging for nodules 18mm and larger*. N O D U L E I D E N T I F I E D 1 9 m m D E V F E S T 2 0 1 9 @ h ow i t s o n * I’m NOT a doctor at all. I made these numbers up!
31. Example Healthcare Communication Power of connection D E V F E S T 2 0 1 9 @ h ow i t s o n
32. ~200 Dr. Lee 25, 000 care providers D E V F E S T 2 0 1 9 @ h ow i t s o n
33. To: No commonalities Match: 10% Dr. Lee #1 Complementary role, off rotation Match: 10% Dr. Lee #2 Both billed patient, off rotation Match: 30% Dr. Lee #3 Complementary role, Both billed patient. Outside office hours Match: 60% Dr. Lee #4 Both billed patient, On call near patient’s bed Match: 80% Dr. Lee #5 Both billed patient, Signed lab results, On rotation Match: 65% Dr. Lee #6 D E V F E S T 2 0 1 9 @ h ow i t s o n
34. Example Insurance pre-authorization Knee replacements cost $50k in America D E V F E S T 2 0 1 9 @ h ow i t s o n
35. This is a TKR procedure. Most payers require submission of imaging but you didn’t include any. A L E RT: M I S S I N G I M AG I N G ! I found some recent imaging. Would you like to include these? D E V F E S T 2 0 1 9 @ h ow i t s o n
36. Example Recruiting Can you fog a mirror? D E V F E S T 2 0 1 9 @ h ow i t s o n
37. I scanned Bryce’s LinkedIn here’re a few take aways: B RYC E H OWI TS O N D E V F E S T 2 0 1 9 @ h ow i t s o n ‣ 20 years of roles with title including “designer” ‣ 90% of orgs have fewer than 100 people ‣ 9 of 13 roles mention “story telling” ‣ 5 roles related to “healthcare” ‣ Skills “UX”, “Design”, “Wireframes”, "front- end dev” associated with 75% of roles N U R S I N G R O L E 0% match
38. # five challenge D E V F E S T 2 0 1 9 @ h ow i t s o n
39. Empathy Decrease bot fear G O A L S Over a century of Sci-Fi sets a precedent and creates fear. Remember that jobs are more than a paycheck. PA RT N E R S H I P S L E T EVE RYO N E WI N D E V F E S T 2 0 1 9 @ h ow i t s o n
40. Tools Focus on tools G O A L S Don’t be a bot. Empathize with the human behind the job. Find ways to make them better. B E T T E R , FA ST E R , S M A RT E R , ST R O N G E R D E V F E S T 2 0 1 9 @ h ow i t s o n
41. forward thanks D E V F E S T 2 0 1 9 @ h ow i t s o n