(2017 - 3/9) Navigating Difficult Conversations

Calibrate 2017 (3/9) - https://www.calibratesf.com/

"Navigating Difficult Conversations" - Shivani Sharma, Slack, Sr. Engineering Manager

https://www.youtube.com/watch?v=A1AIpbua6a8&index=3&list=PL8iMj9kx_ykTSWpvKj0oBuHYSR6eA9fnu

Shivani is a Senior Engineering Manager at Slack and currently leads the New User Experience engineering team. She is passionate about the engineering leadership craft. She is a mentor in the www.platohq.com community where she mentors startup CTOs and engineering managers. Shivani also recently joined the Ascent expert community, a program in partnership with Sequoia Capital, that focuses on career development and mentorship for professional women. In her 10 years working in Silicon Valley she has worked at Google, BigFix and IBM. She is a UCLA graduate in Electrical Engineering and in her free time enjoys running, yoga and when she can get away, exploring the world.

https://twitter.com/shivanisharma29

Calibrate is a conference for new engineering leaders hosted by seasoned engineering leaders. Organized and hosted by Sharethrough, it was conducted on September 30, 2015, September 30, 2016 and September 29, 2017 in San Francisco, California.

Transcript

1. Navigating Difficult Conversations #calibrate2017 © 2017 by Shivani Sharma. All rights reserved. Shivani Sharma
2. Shivani Sharma Senior Engineering Manager Slack
4. Foundation
5. The ability to identify and manage your own emotions and the emotions of others
 
 Emotional Intelligence
6. Trust & Mutual Respect
7. Blog post: Questions for first 1:1 http://larahogan.me/blog/first-one-on-one-questions/
9. Lead by Example
10. e·qua·nim·i·ty noun mental calmness, composure, and evenness of temper, especially in a difficult situation
11. Multiple Perspectives
13. What did you see?
15. Common scenarios
17. Why are we conflict averse?
19. Breathing
23. Difficult Conversations Structure
24. Prepare
25. Prepare 1. What is the purpose of having a conversation? 2. What happened? 3. What was the effect? 4. What is the outcome you want? 5. What is the worst case scenario?
26. Practice
27. Practice Person 1: Manager Person 2: Employee Person 3: Silent Observer
28. Deliver
29. Deliver 1. Raise the issue 2. Understand their perspective
 (What happened?)
 (What was the effect?) 3. Share your perspective 4. Align miscommunication
30. Problem Solve
31. Retrospective