A Framework for Interpersonal Skill

In this slide deck we will:
1. Explain how interpersonal skills are learned.
2. Explain the model for interpersonal skill improvement, including how to set goals effectively.
3. Pinpoint your needs for improvement in interpersonal relations.
4. Describe potential opportunities for developing interpersonal skills on the job.

Transcript

1. BUS 101: HUMAN RELATIONS IN BUSINESS Professor Nance
2. A FRAMEWORK FOR INTERPERSONAL SKILL DEVELOPMENT Chapter 1
3. Learning Objectives 1.  Explain how interpersonal skills are learned. 2.  Explain the model for interpersonal skill improvement, including how to set goals effectively. 3.  Pinpoint your needs for improvement in interpersonal relations. 4.  Describe potential opportunities for developing interpersonal skills on the job.
4. “…90% of firings result from poor attitudes, inappropriate behavior, & problems in interpersonal relations...” Human Relations, DuBrin, page 3
5. What’s the difference? Intrapersonal • Intra = within, contained by Interpersonal • Inter = between, among
6. Interpersonal skills Technical knowledge Career success
7. Southwest Airlines
8. PLAN OF THE BOOK Learning Objective #1
9. Interpersonal skill training The teaching of skills in dealing with others so they can be put into practice aka “soft-skills”
10. Achieving Success in Interpersonal Relations Key concepts of human relations Suggestions for implementing Quizzes, exercises and cases Effectiveness in human relations
11. MODEL FOR IMPROVING INTERPERSONAL SKILLS Learning Objective #2
12. Soft-skill competencies • Translating and conveying information • Interpreting emotions of others • Sensitivity to people’s feelings • Resolving conflicts calmly • Avoiding negative gossip • Being polite • Cooperation and teamwork
13. Model for Improving Interpersonal Skills Goal (desired state) Assessing reality Action plan Feedback on Actions Frequent practice
14. 5 Points About Goal Setting 1.  State each goal as a positive statement. 2.  Formulate specific goals. 3.  Formulate concise goals. 4.  Set realistic goals as well as stretch goals. 5.  Set goals for different time periods.
16. Fine Points about Goal Setting 1.  State each goal as a positive statement. 2.  Formulate specific goals. 3.  Formulate concise goals. 4.  Set realistic goals as well as stretch goals. 5.  Set goals for different time periods.
17. Realistic Goals • Represents right amount of challenge. • Easy goals not very motivational. • Goals too far beyond capabilities can lead to frustration and despair if person fails. • Self-efficacy (confidence in ability to carry out task) helps determine realism. • Several goals that stretch capability might be included in your list of goals.
18. Action Plan • Mechanism to change relationship between person and environment. • Series of steps to achieve a goal. • Personal goal will be elusive without action plan. • Self-discipline needed to implement action plan.
19. Feedback on Actions • Measures effects of actions against reality. • Obtain feedback on consequences of actions. • Need short- and long-term measures of effectiveness of actions. • Long-term measures important because skill- development of major consequence has long-range implications.
20. Frequent Practice • Final step in model makes true development possible. • Skill must be integrated into usual way of conducting self. • Skill becomes a habit after it is programmed into brain. • Interpersonal skills involve many habits.
21. IDENTIFICATION OF DEVELOPMENTAL NEEDS Learning Objective #3
22. Identification of Developmental Needs • A developmental need is a specific area in which a person needs to change. • To improve interpersonal skills we must first be aware of how we are perceived by others who interact with us. • Be candid with self about areas for needed change. • Think about consistency in feedback you have received from others. • Solicit feedback from others.
23. Universal Training Needs • A universal training need is a common area for improvement, such as better spoken communication skills. • Chapters 2-17 deal with universal training needs. Treat each chapter as an opportunity for development. • The 16 broad areas for universal training needs are listed next.
24. 16 Universal Training Needs 1.  Understanding individual differences. 2.  Self-esteem and self-confidence. 3.  Interpersonal communication. 4.  Behaving appropriately when using digital devices. 5.  Developing teamwork skills. 6.  Group problem solving and decision making. 7.  Cross-cultural relations. 8.  Resolving conflicts with others.
25. 16 Universal Training Needs 9.  Becoming an effective leader. 10.  Motivating others. 11.  Helping others grow and develop. 12.  Positive political skills. 13.  Customer service skills. 14.  Enhancing ethical behavior. 15.  Stress management and personal productivity. 16.  Job search and career management skills.
26. Developing Interpersonal Skills on the Job • Opportunities exist in the workplace for developing interpersonal skills.
27. Informal Learning • Acquisition of knowledge that takes place naturally outside structured learning environment. • Trend is for companies to integrate formal and informal learning. • Worker can learn by observation. • Coaching brings about informal learning.
28. Specific Developmental Experiences Some on-the-job challenges require high-level interpersonal skills: • Unfamiliar responsibilities • Proving yourself • Problems with employees • Influencing without formal authority • Difficult manager
29. THE STUDENTS About you
31. Syllabus
32. Undercover Boss