Understanding Individual Differences

Make adjustments for the individual differences among people in dealing with them on the job. Develop insight into how your personality, mental ability, emotional intelligence, and values differ from others. Respond to personality differences among people. Respond to mental ability differences among people. Respond to differences in values among people.

Transcript

2. BUS 101: HUMAN RELATIONS IN BUSINESS Professor Nance
3. UNDERSTANDING INDIVIDUAL DIFFERENCES Chapter 2
4. Learning Objectives 1.  Make adjustments for the individual differences among people in dealing with them on the job. 2.  Develop insight into how your personality, mental ability, emotional intelligence, and values differ from others. 3.  Respond to personality differences among people. 4.  Respond to mental ability differences among people. 5.  Respond to differences in values among people.
5. Individual Differences Have a profound effect on job performance and behavior
6. Do you ever feel like THIS at work?
8. Sources of Individual Differences • Personality • Cognitive ability • Values • Emotional intelligence
9. 8 Major Personality Factors & Traits
10. #1 Neuroticism (emotional instability)
11. Silver Linings Playbook
12. #2 - Extraversion Quantity or intensity of social interactions
13. #3 - Openness Proactive seeking of experience for its own sake (intellectual curiosity)
14. #4 - Agreeableness Quality of interpersonal orientation, such as being good natured
15. #5 - Conscientiousness Organization, self-restraint, persistence, and motivation toward attaining goals
16. #6 – Self-monitoring Process of observing and controlling how we are perceived by others Associated with career success & leadership Self-monitors are likely to “click” with others
17. #7 – Risk taking & thrill seeking Propensity to take risks and pursue thrills
18. #8 – Optimism Tendency to experience positive emotional states, and think that positive outcomes will occur (versus pessimism)
19. 8 Personality Traits 1.  Neuroticism 2.  Extraversion 3.  Openness 4.  Agreeableness 5.  Conscientiousness 6.  Self-monitoring 7.  Risk taking and thrill seeking 8.  Optimism
20. Personality Type Testing 1.  Myers-Briggs Type Indicator (MBTI) 2.  Golden Personality Type Profiler
21. Myers Briggs
22. COGNITIVE ABILITY
23. Intelligence The capacity to acquire and apply knowledge, including solving problems
24. 10,000 Hour Rule Malcolm Gladwell
25. Malcolm Gladwell Interview
26. Types of Intelligence Worksheet • Components of Traditional Intelligence • Multiple Intelligences • Emotional Intelligence