Catherine Devlin

"Hacking Bureaucracy with 18F": Ohio LinuxFest 2016 keynote. Describes 18F's work and techniques for making lasting culture change in government or other large organizations.

Transcript

1. Hacking Bureaucracy With 18F Catherine Devlin Innovation Specialist @catherinedevlin catherine.devlin@gsa.gov @18F
2. My background: Despair
7. 7 What 18F does
14. 18f.gsa.gov/ what-we-deliver/
15. Transformation
16. 18F will transform how the U.S. Government builds, buys, and shares digital services. MISSION
17. Transformation the 18F way HOW? 1 People 2 Practices 3 Culture
18. 18 1/ People PART ONE
19. We are 18F! September 2015
20. Software developers DevOps engineers Designers UX Content authors Product strategists... WE ARE
21. Two hundred lovers of openness.
24. 2 4 165 people 45% DC 55% everywhere else
25. Broadens perspectives Forces good communication Brings the talent Keeps us sane REMOTE IS AWESOME
26. 26 Not a bunch of heroes. PEOPLE
27. Learn from one another Egoless programming Self-directing Core values GROUP INTELLIGENCE
28. 28 2/ Practices PART TWO
29. Delivery is the strategy. Just start. MVP. Learn and iterate.
30. Freedom to fail… fast
31. Agile Waterfall
32. MVP: Humility AGILE
33. Share Learn Prioritize Iterate AGILITY
34. Software is never done.
35. 35 Not really innovation specialists. PRACTICES: AGILITY
36. 36 Open by default. PRACTICES: OPEN https://18f.gsa.gov/open-source-policy/
39. Center on humans. PRACTICES: HUMAN-CENTERED
40. Constant communication with shareholders Public are shareholders too! PRACTICES: HUMAN-CENTERED
41. User research PRACTICES: HUMAN-CENTERED
42. Real users: not optional PRACTICES: HUMAN-CENTERED
45. Non-heroism (II) PRACTICES: HUMILITY
46. Respect your partners. PRACTICES: HUMILITY
47. Ask questions! PRACTICES: HUMILITY
48. Find people who have solved similar problems. PRACTICES: HUMILITY
50. Rules PRACTICES: HUMILITY
51. Align yourselves with the rules of the organization. PRACTICES: HUMILITY
52. Rules != Procedures Debunk legendary rules. PRACTICES: HUMILITY
54. Humility via API
55. NO API web app DB
56. API-CENTERED web app DB API app app
57. https://api.open.fec.gov/developers/
59. Make the right thing easy. PRACTICES
61. 1:00, Union B
66. 66 3/ Culture PART THREE
68. Be the change. lead by example instruction hands-on assistance
69. Be the visible first mover. CULTURE: BE THE CHANGE
70. Be the visible first mover: Choose for impact! CULTURE: BE THE CHANGE
71. Involve your partners. CULTURE: BE THE CHANGE
72. Memorialize CULTURE: BE THE CHANGE
74. Accessibility Analytics Agile APIs Automated Testing Before You Ship Content Guide Design Methods Frontend Lean Product Design Open Source Guide guides.18F.gov (a few of them, anyway)
76. 18F Design Methods methods.18f.gov
77. Diffusion - Success stories - Fans - Disciples SHIPPING CULTURE
82. 82 “WOW — I saw your blog post announcement for the Contract Awarded Labor Category Tool (CALC) and all I gotta say is WOW! I am not sure why trumpets are not blaring, horns are not tooting and bells are not ringing! This is truly a great day. This tool will make the whole process a whole lot more accurate, easier and faster.”
83. Boulder Philadelphia Sacramento Santa Monica Anchorage Tennessee Boston New York City Beyond Federal (a few of them, anyway)
87. 1500-page RFP → two initial 70-page RFPs Estimated 50% cost savings
88. “We’re experiencing something of a revolution here.”
89. 18f.gsa.gov/tags/agile-bpa/ micropurchase.18f.gov/ 18f.gsa.gov/join/ Code for America SHIPPING CULTURE
90. It’s hard to ask change managers for help.
91. It’s easy to ask computer people for help.
92. Transforming lives.
93. Thank you! From 18F Catherine Devlin Innovation Specialist @catherinedevlin catherine.devlin@gsa.gov @18F