FamilyStory_CaseworkingMeetup_180313.pdf

Transcript

1. Designing world class Children’s Services Elle Tweedy Design Lead, FutureGov
2. hello 2
3. Services in local government and beyond 3 Children’s 
 services Housing Health & Adult 
 Social Care Transport Community
 safety Charities/
 3rd Sector Employment International development
4. The ambition 4 FamilyStory Designing world class children’s services supported by the best in digital technology
5. 5 “Social work is not a process, it is an art, a skill, a way of working with people in crisis to help them to see their way through it and strengthen their future”
 
 Sally Robinson, Social Care Network, The Guardian
6. The challenge
7. The challenge 7 3 councils working with 
 over 30 disjointed and disconnected systems
 all used to keep 
 children safe With the ambition to be the best in the world by transforming social care practice Held back by legacy technology built for a different era and way of working, costing over £6m per year in licensing and maintenance
8. Process over practice 8 “The art of being a social worker is becoming lost. Too often, it is regarded as a process to be followed – a single track which, once started, trundles along a predetermined path, usually of escalation” 
 
 Ray Jones, Emeritus Professor of Social Work 60%+ of practitioner time is spent writing, recording and processing data into a system 20% of time is spent chasing agencies, speaking to agencies or information gathering Leaving little time to spend building relationships with families
9. Enterprise technology drives practice, not families and frontline workers KCics Frameworki Agresso FPU
10. Which has significant implications for the 3 councils 10 £25m per year on placements for children in the care system 70% of business intelligence teams time is spent ‘making data right’ rather than 
 using it for strategic gain per year on social care 
 IT systems £6.2m
11. Technology leads to huge inefficiencies and adds to the mental strain of an already difficult job Lack of transparency leads to breakdown in trust with families resulting in significant disengagement Rigid technology and processes are not able to flex with practice and policy changes Too much process stops social workers being creative and using their professional judgement Lack of modern user experience - work will become more and more frustrating as the gap widens between the tech we use at work and the tech we use at home And leads to indirect costs and cultural challenges 11
12. Re-designing the experience
13. The opportunity 13 Practitioners 
 should spend more time with families, less time in front of computers Technology should support social care practice, it shouldn’t just be a reporting tool Decisions should be collaborative and technology should enable this Decisions should be informed by data Families should have ownership over their story
14. Introducing FamilyStory 14
15. FamilyStory outcomes 15 Better outcomes for families (sustainable, less time in interventions, owned and breaking cycles) Reduced cost (processing / admin, less back end resource, quality time on cases leading to better decisions) Radically changing social work practice (transparent and collaborative) Enabling better decisions around commissioning and strategic direction
16. 16 Technology principles • Small pieces, loosely joined • If the tech exists, use it • Open, rapidly extensible through open standards and accessible data • Focused user experiences, not one size fits all • Frictionless, integrated into existing workflows and systems • Collaborative, giving access of data to families • Portable, device agnostic • Inclusive • Secure • Flexible to change, supporting processes not dictating them
17. The approach
18. 18 Develop an alpha service across Child Protection to improve the lives of social workers, families and young people The next 10 months…
19. Develop an alpha experience across Child Protection Integration layer Other tools INTERACTIVE PLAN (Dad) (Social Worker) SINGLEVIEW RECORDING ON THE GO FAMILY VIEW DASHBOARD DASHBOARD User Experience layer Single sign on API API API
20. 20 A referral comes to a practitioner, they visit the family and record what was discussed. Actions and observations are transparently recorded and shared. Families can view and comment and have ownership over their story. The scope
21. 21 Social workers have the ability to access and record information on the go Recording with families
22. 22 Social workers have the ability to access and record information on the go Actions and observations are transparently recorded with families Recording with families
23. 23 Social workers have the ability to access and record information on the go Actions and observations are transparently recorded with families There is an option to share what was discussed and agreed with the family Recording with families
24. 24 Benefits for Families • Practitioners are supported to work in the open with families, increasing transparency • Immediate feedback loops allowing families to be heard
 Benefits for Council • Mobile working increases recording efficiencies, giving practitioners more time to spend with families • Practitioners can record using multimedia (audio, images, video etc.) meaning social work becomes less about writing • Social workers are encouraged to write less and focus on evidence and actions, increasing motivation and job satisfaction Recording with families
25. 25 Instant feedback loops between practitioner and families Family View
26. 26 Instant feedback loops between practitioner and families Everything is stored in one place, allowing families to keep track of what’s going on Family View
27. 27 Instant feedback loops between practitioner and families Everything is stored in one place, allowing families to keep track of what’s going on Families can keep track of who’s working with them and contact them when necessary Family View
28. 28 Benefits for Families • Families are empowered to be part of the solution and better understand the process • Families have a more transparent and trusted relationship with their frontline workers by having access to and ownership of their story
 Benefits for Council • Practitioners move to primarily writing for one audience - the family - meaning they ultimately write less • Supports systemic approaches to social work practice Family View
29. 29 Single View Single record capturing all activity, creating a clear narrative that informs decision making
30. 30 Single View Single record capturing all activity, creating a clear narrative that informs decision making Workers can coordinate interventions with other professionals and keep up- to-date on all activity and risks
31. 31 Benefits for Families • Families don't need to keep repeating their story
 Benefits for Council • Teams are supported to work in a multi-agency way from the start • Recording efficiencies - reducing duplication • Information sharing efficiencies - reduces time spent sharing and referring families to other teams • Better (earlier) decision making
 Single View
32. 32 The next 10 months… Creating the User Experience • Develop an alpha experience across Child Protection to improve the lives of social workers, families and young people
 • Technical roadmap including architecture, data and integration and decommissioning strategy
 • Organisational and service design
 • Strategy and business case including investment ask to others within the sector
33. c
 Thank you Elle Tweedy Design Lead, FutureGov elle@wearefuturegov.com