Todd Brees - 3 Simple Lessons from Working With Public that Help in Technology

After spending many years working in retail, I got to interact with a lot of …interesting people. Here are 3 lessons I learned that now help me as I navigate the world of technology as a developer.

1 - See the problem. 2 - Anything is possible. 3 - Perception is all that matters.

Transcript

1. Computers are Better than People Sven, you know that I’m right….
2. 3 Lessons that have made me a better software developer. • Your clients are real people • Anything is possible • See the problem
3. Imagine you have 2 experts …but maybe they aren’t?
4. Ok…one was a Doctor (medical…not the kind that comes in a TARDIS)….
5. The other was a retail computer repair tech.
6. And the ”DAMN” expensive computer keeps locking up.
7. We couldn’t duplicate the problem
8. We replaced the computer once
9. It happened “ALL THE TIME”…for him
10. He thought my tech was an idiot…
11. So he wanted to speak to a manager…
12. ¯\_(ツ)_/¯ More like…
13. But I stepped back and thought….
14. I asked the Doctor to show us what happens when it occurs. …exactly… and it turns out….
16. + =
17. Lesson learned: Your clients are real people • Guy was kind of a jerk • It was his fault • But stepping back – easy to see how he got frustrated
18. Lesson learned: Anything is possible • It couldn’t be duplicated • Who would imagine a user would do… • Accept it must be happening
19. Lesson learned: See the problem • Get as much info as you can • Involve all the effected parties
20. 3 Lessons that have made me a better software developer. • See the problem • Anything is possible • Your clients are real people