Cranking It Up: Web Performance Gains in NetSuite 17.1 - SuiteWorld 2017

Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
1 WELCOME

2 CRANKING IT UP: WEB PERFORMANCE GAINS IN NETSUITE 17.1 Jeff Binder, Head of Commerce Performance & Scalability, Oracle + NetSuite Diego Cardozo, Sr. Web Performance Engineer, Oracle + NetSuite Mark Sweeting, Sr. Web Performance Engineer, Oracle + NetSuite April 25, 2017 NEXT STARTS NOW

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4 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

5 AGENDA – PERFORMANCE 5 1 Benchmarks and updates 2 Improvements in 17.1 3 Performance checklist 4 Common problems and solutions 5 Services

6 PERFORMANCE STANDARDS INDUSTRY BENCHMARKING

7 NETSUITE 2016 PERFORMANCE STANDARDS 3,5 1,5 1,5 2 3 2 1 5 4 4 1 1 3 1 2 0 2 4 6 Seconds

8 NETSUITE INDUSTRY INDEX (Q3, 2016) STRICTLY CONFIDENTIAL. DO NOT DISTRIBUTE.

9 STRICTLY CONFIDENTIAL. DO NOT DISTRIBUTE.

12 PERFORMANCE IMPROVEMENTS PRODUCT / PLATFORM

13 PERFORMANCE IMPROVEMENTS IN 2017.1 1. Single domain shopping and checkout over HTTPS 2. MatrixChildDetails & Related Item custom fieldsets 3. The ability to turn user event scripts on/off in webstore 4. Performance improvement for larger carts

14 SSL SINGLE DOMAIN SHOPPING & CHECKOUT:

15 SSL SINGLE DOMAIN SHOPPING & CHECKOUT:

16 WITHOUT MATRIX CHILD DETAILS - FIELDSET Items API call: http://advanced.localhostloopback.com/api/items?q=iphone&fieldset=itemssearcher Notice that all the fields returned for Matrix Child Items are from the default Matrix Child Items Related Field Set

17 WITH MATRIX CHILD DETAILS - FIELDSET Items API Call: http://advanced.localhostloopback.com/api/items?q=iphone&fieldset=itemssearcher&matrixchilditems_fieldset=searchmatrix Notice that there are fewer fields returned, and all the fields returned for Matrix Child Items are from newly created Related Field Set “Search Page Matrix Child Items”. With fewer fields to return per matrix child item, the page will load faster.

18 TURNING OFF SCRIPTS IN SCA/SCIS: 3. The ability to turn user event scripts on/off in webstore:

19 FASTER CART:

20 PERFORMANCE IMPROVEMENTS COMING UP Please note: “The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.” 1. Support for HTTP2 for SuiteCommerce 2. Merge Shopping, Checkout and My Account into one SPA 3. Faster SEO Engine 4. Faster Item API based on Elastic instead of SOLR

21 PERFORMANCE CHECKLIST

22 CHECKLIST •It is not just about what we can do for you •You can have an enormous positive impact in your own performance •We built the following checklist to help you out −You can evaluate your own website performance −Identify and tackle common performance problems •https://developers.suitecommerce.com/performance

23 • 40+ page guide on performance tuning that follows the checklist structure CHECKLIST • 1 page checklist that summarizes all the important action items

24 COMMON PROBLEMS AND SOLUTIONS

25 COMMON PROBLEMS •Searching for a product is slow •Slow home page load •Navigating directly into inner pages is slow •Adding a product to the cart is slow •Proceeding to checkout is slow •Placing an order is slow

26 SEARCHING FOR A PRODUCT IS SLOW • We need to understand how search works in order to understand why it is slow • A SolR query is ran on the application server, which indicates which items are to be returned • A database query is ran on the database server, which returns data for those items • We can see those timings the timings using the following parameter: &ssdebug=T Browser SolR Database query

27 SEARCHING FOR A PRODUCT IS SLOW 1. Open request on chrome dev tools 2. Add &ssdebug=T parameter SoLR = 325 ms SQL = 2.5 s

28 SOLUTION – REMOVE UNUSED FIELDS Item (24) Item Data Related Items (30) Custom Fields Item Data, Stock Info, Images • itemid • internalid • displayname • ispurchasable • quantityavailable • isbackorderable • isinstock Stock Info Images Pricing Info • onlinecustomerprice • onlinecustomerprice_formatted • priceschedule

29 SOLUTION – REMOVE UNUSED FIELDS Item (24) Item Data Related Items (30) Custom Fields • ispurchasable • quantityavailable • isbackorderable • isinstock Stock Info Images Pricing Info • onlinecustomerprice • onlinecustomerprice_formatted • priceschedule

30 SOLUTION – REMOVE UNUSED FIELDS • 84% reduction in download time, from 7.7 seconds to 1.3 seconds • 98% reduction on payload size, 126 KB to 3 KB

31 • Problem 1: Bootstrap the whole application −shopping.ssp −shopping.environment.ssp −shopping.user.environment.ssp −Live.Order.ss • Problem 2: Load the whole home page on top −JS −CSS −Images −Fonts SLOW HOME PAGE LOAD SINGLE PAGE APPLICATION

32 SOLUTION FOR PROBLEM 1 - ENVIRONMENTS •shopping.user.environment is blocking but non-cacheable −Only user-specific content should be found here •shopping.environment.ssp is blocking but cacheable −Bootstrap information here, but only if it is needed on all pages −If the information is not needed on all pages, you should retrieve it on demand −Make sure that categories are lightweight for Shopping −We will mention how categories affect Checkout later

33 CATEGORIES •Design your category structure for performance and usability •Golden rules for blazingly fast categories: −Your category tree shouldn’t be deeper than 3 levels −Each product should be assigned to a single category

34 GOLDEN RULES FOR CATEGORIES

35 SOLUTION FOR PROBLEM 2 - CONTENT OPTIMIZATION According to the HTTP Archive, total page size and number of requests have the highest bearing on the time it takes a page to download and render. ➢ Average homepage size: 2.5 MB ➢ Average number of requests: 101 These numbers are particularly critical for mobile users, where download speeds and roundtrip latencies can be quite poor. Source: http://httparchive.org/interesting.php (7 Mar 2017)

36 CONTENT OPTIMIZATION •Last year we talked about how faster websites sell more •Every extra byte or request has a COST •Ask yourself some difficult questions. •Can you attribute a dollar-value upside to every page component? If not, how can you justify each one? •REMOVE anything that has no measurable value, or that doesn’t have a business purpose.

37 CONTENT OPTIMISATION: CAROUSEL EXAMPLE 5 seconds 5 seconds 5 seconds

38 CONTENT OPTIMISATION: CAROUSEL EXAMPLE

39 CONTENT OPTIMIZATION: IMAGES • Average Image bytes on page: 1.6 MB (66% by weight) • Image optimization is easily overlooked (often not owned) • Easily fixed - add it to your image work flow as final step before loading into Netsuite file cabinet • Use the correct image format: JPG for photos, PNG for logos and graphics. Avoid GIF. • Don’t scale images in the browser, unless you have good reason to do so. • Compress your images • Consider using imager.js (https://github.com/BBC- News/Imager.js)

40 CONTENT OPTIMIZATION: REDUCE, REUSE, RECYCLE Source: http://requestmap.webperf.tools

41 CONTENT OPTIMISATION: WEBPAGE TEST

42 Popularity Products NAVIGATING DIRECTLY INTO INNER PAGES IS SLOW •Problem 1: SEO Page Generator −Errors −Delays −Upcoming: new SEO engine •Problem 2: We cannot always rely on cache hits for PDPs −There are usually thousands of them, many may be seldom visited

43 SOLUTION – DEBUG THE SEO ENGINE • Add seodebug=T as a parameter to the URL and view source • Error logs, and detailed breakdown on weight, loading time and memory consumption for each asset

44 SOLUTION – EXCLUDE CONTENT FROM SEO ENGINE •You can wrap functionality under the following snippet, which will prevent it from executing on the SEO Engine •Example: third parties, widgets in PDP, correlated items

45 SOLUTION - CDN: SETUP SuiteCommerce Advanced comes with Akamai support out of the box. Requires two configuration actions: 1. Create a CNAME pointing at your Netsuite “CNAME Alias” 2. Tick the ”Use CDN” checkbox in website set up

46 SOLUTION - CDN: CHECK YOUR CONFIGURATION Easy to do from command line on Mac/Linux: dig IN A +short www.example.com Three conditions can be identified: 1. CNAME created and CDN enabled 2. CNAME created but CDN not enabled 3. CNAME not created (CDN checkbox has no effect without it) (Or use Akamai debug headers plugin)

47 SOLUTION - CDN: EXAMPLE 1 - PASS $ dig IN A +short www.example.com www.example.com.hosting.netsuite.com. website-cdn.netsuite.com. website-cdn.netsuite.com.mdc.edgesuite.net. a1168.q.akamai.net. 81.150.22.78 81.150.22.102

48 CDN: EXAMPLE 2 - FAIL $ dig IN A +short www.example.com www.example.com.hosting.netsuite.com. shopping.netsuite.com. 167.216.129.13 Why? CNAME created, but CDN checkbox not ticked

49 CDN: EXAMPLE 3 - FAIL $ dig IN A +short www.example.com 64.89.45.13 Why? No CNAME created. A record points straight to Netsuite DC

50 CDN ENHANCEMENTS •CDN on Checkout – use a vanity domain −e.g. checkout.example.com instead of checkout.netsuite.com −Uses Amazon Cloudfront •Single domain shopping and checkout −Requires HTTPS −Uses Amazon Cloudfront −Opens the gates for HTTP/2

51 ADDING A PRODUCT TO THE CART IS SLOW •What is scriptable cart? •Parallelism between the back end and the web store Sales Order form  BOGO

52 ADDING A PRODUCT TO THE CART IS SLOW •What is scriptable cart? −Executes client scripts for the Sales Order record on the web store −Per-website setting −Problem: it executes ALL client scripts

53 SOLUTION – SCRIPTABLE CART •Customization  Scripting  Scripted Records

54 SOLUTION – SCRIPTABLE CART •You can exclude client scripts from the web store −If you set execution context to “All Roles”  it executes on the web store −If you set it to “All Employees”  it doesn’t •New feature in 17.1 −The performance of the shopping cart has been enhanced in 17.1 −Evident in larger shopping carts with more than 50 unique items

55 PROCEEDING TO CHECKOUT IS SLOW •Last year milestone: running shopping and checkout on the same server •This year −Running them on the same domain −Enabling CDN for Checkout •Next year: same .ssp page (no page reload)

56 BEFORE - PROCEEDING TO CHECKOUT IS SLOW

57 AFTER – FASTER PROCEED TO CHECKOUT

58 SOLUTION – WHAT DID WE DO? •Removed mini cart – No LiveOrder.Service.ss request −No loading time −No spinning wheel •Removed categories from the environment −Had to remove navigation bar in consequence •If you pay closer attention, you will see that it was gone from checkout steps already •Following these steps makes the page load in less than 4s

59 SOLUTION – WHAT DID WE DO?

60 ISSUE - PLACING AN ORDER IS SLOW •Customization  Scripting  Scripted Records

61 ISSUE - PLACING AN ORDER IS SLOW •Placing an order triggers workflows and user events •New feature in 17.1: User Event script execution context −There is a new option in the deployment called “Execute in Commerce Context” −When this option is not selected, the script will not trigger for events that take place in SCA, SB or SCIS •Setup  Company  Enable Features  Web Presence −Asynchronous AfterSubmit Sales Order Processing

62 PERFORMANCE SERVICES CHECKPOINTS, AUDITS, REPORTING AND ALERTING

63 PERFORMANCE CHECKPOINT - FAIL 0 2 4 6 8 10 Home Category1 Search Item Add to Mini Cart View Cart Proceed To Checkout Login Shipping Address Shipping Method Payment Seconds www.customerABC.com Good Warning Problem Industry Standards Feb 12 – Feb 18, 2017

64 PERFORMANCE CHECKPOINT - PASS 0 2 4 6 8 10 Home Category1 Search Item Add to Mini Cart View Cart Proceed To Checkout Login Shipping Address Shipping Method Payment Seconds www.customerABC.com Good Warning Problem Industry Standards Feb 21 – Feb 28, 2017

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67 MONITORING & ALERTING Keynote/Dynatrace global test node locations (Feb 2016) Google Chrome at each location

68 PERFORMANCE AUDITS •360-degree review of your website performance −Frontend −Backend −Implementation •Identifies factors impacting site performance •Provides possible solutions to these problems •Audit document with prioritized list of actions •Webex delivery, Q&A

69 Industry Expertise • Business Analytics • KPI Reporting • Regular Checkpoints Performance • Monitoring and Alerting • Reports and Industry Benchmarking • Audits Design • Advice on Accessibility and Design • UX/UI Design Audits • Mock-ups SEO • Expert Advice and Assistance • Migration Analysis • On-Page Optimization Audit Customizations • Included hours for enhancements and customizations www.netsuite.com/success-services [email protected] COMMERCE SUCCESS SERVICES We’re here to help!

70 Q&A

71 Get involved, visit DEVLAND on Level 4.

72 THANK YOU

Cranking It Up: Web Performance Gains in NetSuite 17.1 - SuiteWorld 2017

Cranking It Up: Web Performance Gains in NetSuite 17.1 - SuiteWorld 2017

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