This session invited participants to explore the chaotic nature of ‘cottage industry’ course development activity, which brings inconsistency to online learning experiences. This presentation show how we developed a framework of unity to the instructional design model while maintaining flexibility for individual academic requirements. Attendees were presented with the change model, pre- and post-course designs, and a description of the program level instructional design model. We shared our "Instruction manual" for online content development. The session was themed around the building of a Jigsaw puzzle, a direct analogy to the development of an online programme. During the session, attendees were asked to build a jigsaw puzzle!!- See more at: http://www.pearsonlearningsolutions.com/events/cite-2014/program/wednesday.html#sthash.HzN1ZXg1.dpuf