Testing to reduce support calls

Testing to reduce support calls

For years we have been talking about testing to improve the quality of applications, but there are still many support calls coming in and bug reports submitted. Is it because our code is faulty and our tests are not covering the right components?

The answer lies in the perception of users and customers of the product which differs significantly from what developers and managers believe the user wants or needs. Welcome to user experience testing! In this talk I'll highlight some of the steps we took to address the ever growing user dissatisfaction of the software we thought was awesome and well tested.



July 04, 2019