Living with Production Systems

If your business includes a web application then you have invited a complex, single-point of failure system between you and your customers. Early adopters will tolerate any outages they experience - either your fault or via your vendors/partners. Normal customers will not.

To stay in business you must learn to live with your production systems.

Engine Yard is one option to help you with your Ruby and PHP applications/systems.

Transcript

1. LIVING WITH PRODUCTION Dr Nic Williams @drnic | drnicwilliams.com VP Dev Evangelism, Engine Yard
2. ENGINE YARD | LIVING WITH PRODUCTION customers $$ solution you
3. ENGINE YARD | LIVING WITH PRODUCTION solution • Reduction in problem • Happiness • Sharable with others • ... and mobile apps • ... and a web app
4. ENGINE YARD | LIVING WITH PRODUCTION ...and mobile apps source code source code iphones ipads android phones give to appstore operations
5. ENGINE YARD | LIVING WITH PRODUCTION ...and a web app operations source code • servers • packages, patches • configuration • automation • monitoring & alerts • backups & restore • logs - analysis & rotation
6. ENGINE YARD | LIVING WITH PRODUCTION ...and a web app solution you single point of failure
7. ENGINE YARD | LIVING WITH PRODUCTION single point of failure “sorry for our outage”
8. ENGINE YARD | LIVING WITH PRODUCTION “sorry for outage” • “It’s our fault” • “Our vendor is having an outage”
9. ENGINE YARD | LIVING WITH PRODUCTION your fault • Regression in source code • Regression in server stack • Broken new feature • Failed DB migration • Failed critical component (DB)
10. ENGINE YARD | LIVING WITH PRODUCTION vendor’s fault • Corrupt hardware • Failed storage (SANs, AWS EBS) • Failed networking equipment • Hosted DB outage (Heroku, MongoHQ) • 3rd party API outage (Facebook, Twitter)
11. ENGINE YARD | LIVING WITH PRODUCTION early adopters “That’s ok, we love you” “sorry for our outage”
12. ENGINE YARD | LIVING WITH PRODUCTION normal customers “it’s all your fault” “sorry for our outage”
13. ENGINE YARD | LIVING WITH PRODUCTION revenue spend
14. ENGINE YARD | LIVING WITH PRODUCTION Living with production • Developers owning operations • Automated operations • Testable operations • High Availability • Disaster recovery
15. ENGINE YARD | LIVING WITH PRODUCTION developers owning operations • No more “here guys, run this!” • Developers know their system
16. ENGINE YARD | LIVING WITH PRODUCTION automated operations • PaaS - complete automation • Chef/Puppet - DIY automation
17. ENGINE YARD | LIVING WITH PRODUCTION High Availability • Zero data loss • Distributed duplicates • Redundancy • Reduce complexity
18. ENGINE YARD | LIVING WITH PRODUCTION disaster recovery • Plan for natural/human disaster • “Will I stay in business?” • Possibly some data loss
19. ENGINE YARD | LIVING WITH PRODUCTION • We want you to have happy customers! • Ruby and PHP since 2006 • Who else? Groupon! Fastest growing company ever.