Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Human Load Balancing: Creative Strategies for M...

Avatar for David David
November 11, 2015
Business
0
130

Human Load Balancing: Creative Strategies for Managing On-Call

Some stuff we've seen about what works— and doesn't — talking to customers at PagerDuty.
Avatar for David

David

November 11, 2015
Tweet

More Decks by David

See All by David
Lessons from the Dark Side: DevOps and Product
Avatar for David dshack
1
740
#Hugops in Practice v1.0 - DevOpsDays Detroit
Avatar for David dshack
0
370

Other Decks in Business

See All in Business
Cursor活用ガイド（非エンジニア向け）
Avatar for SATO satoyusuke
0
120
ソーシング・ブラザーズ株式会社｜会社説明資料
Avatar for SOURCING BROTHERS sbro
0
260
アディクシィ株式会社 会社資料
Avatar for ADiXi（アディクシィ） adixi
0
840
息苦しい目標設定に、さよならを。 〜挑戦するチームへ導く「成長観点」と「給与観点」の使い分け〜
Avatar for みきてぃ / きたはら (mkitahara) mkitahara01985
2
250
c-slide_サービス紹介資料テンプレート
Avatar for 株式会社Cone（コーン） coneinc
0
230
Google ADK実用例：Travel Concierge徹底解説
Avatar for MIKIO KUBO mickey_kubo
0
390
メモ帳マニュアル
Avatar for Takahiro takamiyata
0
200
リーダーシップとマネジメントの違いとは？
Avatar for baroqueworksdev baroqueworksdev
13
4k
tokyo_dbt_meetup_#14_意志ある羅針盤たれ＜データサイド＞
Avatar for 山口貴矢 t_yamaguchi
3
470
航空機設計者がResearcherを社内に広めてみた
Avatar for 青野正寛 aonomasahiro
1
420
GMOフィナンシャルHD 会社紹介資料
Avatar for GMO Financial Holdings, Inc. gmofh_hr_team
0
49k
事業計画及び成長可能性に関する事項 2025年6月25日
Avatar for 株式会社サインド cynd
0
160

Featured

See All Featured
Become a Pro
Avatar for Speaker Deck speakerdeck
PRO
28
5.4k
What’s in a name? Adding method to the madness
Avatar for Product Marketing Alliance productmarketing
PRO
22
3.5k
Practical Tips for Bootstrapping Information Extraction Pipelines
Avatar for Matthew Honnibal honnibal
PRO
20
1.3k
Git: the NoSQL Database
Avatar for Brandon Keepers bkeepers
PRO
430
65k
Balancing Empowerment & Direction
Avatar for Lara Hogan lara
1
340
個人開発の失敗を避けるイケてる考え方 / tips for indie hackers
Avatar for panda_program panda_program
107
19k
Documentation Writing (for coders)
Avatar for Carmen Chung carmenintech
71
4.9k
The Success of Rails: Ensuring Growth for the Next 100 Years
Avatar for Eileen M. Uchitelle eileencodes
45
7.4k
Chrome DevTools: State of the Union 2024 - Debugging React & Beyond
Avatar for Addy Osmani addyosmani
7
700
We Have a Design System, Now What?
Avatar for Morgane Peng morganepeng
52
7.6k
Side Projects
Avatar for Sacha Greif sachag
455
42k
I Don’t Have Time: Getting Over the Fear to Launch Your Podcast
Avatar for Joe Casabona jcasabona
32
2.3k

Transcript

  1. @dshack Human Load Balancing Creative Strategies for Managing On-Call

  2. @dshack PagerDuty 6 years in the business 1,000s of customers

    around the world 10,000s of schedules, some crazier than others

  3. @dshack On-Call Human(s) Problem

  4. @dshack Optimizing On-Call Effective Response Low Switching Costs Sustainable

  5. @dshack Rotations

  6. @dshack Weekly (or biweekly) Rotation S M T W Th

    F Sa A B C D

  7. @dshack Weekday/Weekend S M T W Th F Sa C

    A D D B A A C B B D C

  8. @dshack Monthly A B C Jan Feb Mar

  9. @dshack Daily S M T W Th F Sa A

    B C D A B C D A B C D A B

  10. @dshack Hourly? 8am-10am A 10am-12pm B 12pm-2pm C 2pm-4pm D

    4pm-6pm E

  11. @dshack Follow-the-sun 8am-4pm UTC-8 8am-4pm UTC+0 8am-4pm UTC+8

  12. @dshack Dynamic Routing

  13. @dshack Round Robin A B C

  14. @dshack Race to the pager

  15. @dshack Deploy-driven

  16. @dshack Pro Tips

  17. @dshack Ritualize handoff Midweek is best Write down significant events

    Secondaries before or after primaries in rotations

  18. @dshack Empower responders to fix shit On-call? Work on issues

    that affect on-call Concentrate interrupts on on-call person to help the rest of the team achieve flow

  19. @dshack Page-Measure-Learn Figure out what’s working and what doesn’t Try

    new stuff Keep improving!

  20. @dshack Happy On-Calling!