Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Human Load Balancing: Creative Strategies for M...

Avatar for David David
November 11, 2015
Business
0
130

Human Load Balancing: Creative Strategies for Managing On-Call

Some stuff we've seen about what works— and doesn't — talking to customers at PagerDuty.

Avatar for David

David

November 11, 2015
Tweet

More Decks by David

See All by David
Lessons from the Dark Side: DevOps and Product
Avatar for David dshack
1
770
#Hugops in Practice v1.0 - DevOpsDays Detroit
Avatar for David dshack
0
390

Other Decks in Business

See All in Business
任されるプロダクトマネージャーのリアル - プロダクトマネージャーの成長機会 に関する実例収集調査結果
Avatar for Minoru YOKOMICHI ykmc09
3
3.4k
YADOKARI CULTURE DECK 2025
Avatar for Issei Sawada yadokari
0
510
タケウチグループRecruit
Avatar for タケウチグループ takeuchigroup
0
9.6k
株式会社IB_採用資料
Avatar for 株式会社IB hokenbo
0
150
Outputをもう一歩先へ 〜あなたの現在地に合わせた、量や質など「もう一歩先の」Output〜
Avatar for amixedcolor amixedcolor
2
280
㈱サンエー 会社 採用資料
Avatar for クリヤマホールディングス㈱採用担当 uemura2024
0
350
BtoB SaaSにおける新規事業開発プロセス（ミライ塾ヒトコマ講座）
Avatar for Shinobu Miyahara miyashino
0
360
Company Profile
Avatar for Katsuhiko Eguchi katsuegu23
2
12k
エコプロステージ2026／スーパーペンギン竹村
Avatar for NAOHISA TAKEMURA superpenguin
PRO
0
150
Connected Robotics
Avatar for Connected Robotics cr
0
55k
目標の50記事を達成したわけだが
Avatar for Suzuki suzuki_tada
0
140
【素人向け生成ＡＩ入門】保健師のチカラにAIをプラス！
Avatar for Teruya Minamoto minamototeruya
0
160

Featured

See All Featured
The Organizational Zoo: Understanding Human Behavior Agility Through Metaphoric Constructive Conversations (based on the works of Arthur Shelley, Ph.D)
Avatar for Dr. Kim W Petersen kimpetersen
PRO
0
200
The Invisible Side of Design
Avatar for Vitaly Friedman smashingmag
302
51k
Improving Core Web Vitals using Speculation Rules API
Avatar for Sergey Chernyshev sergeychernyshev
21
1.3k
Understanding Cognitive Biases in Performance Measurement
Avatar for Philip Tellis bluesmoon
32
2.8k
Designing for humans not robots
Avatar for Tammie Lister tammielis
254
26k
HU Berlin: Industrial-Strength Natural Language Processing with spaCy and Prodigy
Avatar for Ines Montani inesmontani
PRO
0
110
Measuring & Analyzing Core Web Vitals
Avatar for Philip Tellis bluesmoon
9
710
Music & Morning Musume
Avatar for Bryan Veloso bryan
46
7k
Discover your Explorer Soul
Avatar for Emna emna__ayadi
2
1k
Heart Work Chapter 1 - Part 1
Avatar for Lake Fama lfama
PRO
3
35k
What the history of the web can teach us about the future of AI
Avatar for Ines Montani inesmontani
PRO
0
380
A Soul's Torment
Avatar for Nat Ma seathinner
1
2k

Transcript

  1. @dshack Human Load Balancing Creative Strategies for Managing On-Call

  2. @dshack PagerDuty 6 years in the business 1,000s of customers

    around the world 10,000s of schedules, some crazier than others

  3. @dshack On-Call Human(s) Problem

  4. @dshack Optimizing On-Call Effective Response Low Switching Costs Sustainable

  5. @dshack Rotations

  6. @dshack Weekly (or biweekly) Rotation S M T W Th

    F Sa A B C D

  7. @dshack Weekday/Weekend S M T W Th F Sa C

    A D D B A A C B B D C

  8. @dshack Monthly A B C Jan Feb Mar

  9. @dshack Daily S M T W Th F Sa A

    B C D A B C D A B C D A B

  10. @dshack Hourly? 8am-10am A 10am-12pm B 12pm-2pm C 2pm-4pm D

    4pm-6pm E

  11. @dshack Follow-the-sun 8am-4pm UTC-8 8am-4pm UTC+0 8am-4pm UTC+8

  12. @dshack Dynamic Routing

  13. @dshack Round Robin A B C

  14. @dshack Race to the pager

  15. @dshack Deploy-driven

  16. @dshack Pro Tips

  17. @dshack Ritualize handoff Midweek is best Write down significant events

    Secondaries before or after primaries in rotations

  18. @dshack Empower responders to fix shit On-call? Work on issues

    that affect on-call Concentrate interrupts on on-call person to help the rest of the team achieve flow

  19. @dshack Page-Measure-Learn Figure out what’s working and what doesn’t Try

    new stuff Keep improving!

  20. @dshack Happy On-Calling!