Upgrade to Pro — share decks privately, control downloads, hide ads and more …
Sign up for free

Human Load Balancing: Creative Strategies for M...

Avatar for David David
November 11, 2015
Business
130
0

Human Load Balancing: Creative Strategies for Managing On-Call

Some stuff we've seen about what works— and doesn't — talking to customers at PagerDuty.

Avatar for David

David

November 11, 2015

More Decks by David

See All by David
Lessons from the Dark Side: DevOps and Product
Avatar for David dshack
1
810
#Hugops in Practice v1.0 - DevOpsDays Detroit
Avatar for David dshack
0
420

Other Decks in Business

See All in Business
202610_Nishika会社紹介資料
Avatar for Kaede Suzuki nishika_kae
0
150
株式会社レボルト採用deck
Avatar for Revolt inc. takemura_yuto
0
540
ARI_BXデザイン第2事業ドメイン_事業紹介資料
Avatar for ＡＲアドバンストテクノロジ株式会社BXD第2事業ドメイン arid2
0
750
Dopagaki Driven Design
Avatar for pokotyamu pokotyamu
0
180
【Progmat】Monthly-ST-Market-Report-2026-Sep.
Avatar for progmat progmat
0
310
会社紹介資料 / ProfileBook
Avatar for 株式会社ジーピーオンライン gpol
5
67k
オープンワーク会社紹介資料 / company profile
Avatar for OpenWork Inc. openwork
4
610k
AI時代、ホワイトワーカーは結局どうすれば良いのか？環境解説とOODA型キャリア戦略
Avatar for Tsuyoshi Hisamatsu makaibito
5
440
株式会社KINS 採用ピッチ資料 2026
Avatar for 株式会社KINS kinsofficial
1
270
EDRを入れたので 安心しきっていませんか？ 「導入した」から、「使いこなす」へ。
Avatar for かーでぃ kamadamakoto
0
140
DNX Capital｜Introduction Deck
Avatar for Natsumi Ueno natsumidnx
0
170
AI立国論（2026年9月）
Avatar for 小林慎和 noritaka88tax
0
220

Featured

See All Featured
The Cost Of JavaScript in 2023
Avatar for Addy Osmani addyosmani
55
10k
Optimizing for Happiness
Avatar for Tom Preston-Werner mojombo
378
71k
The #1 spot is gone: here's how to win anyway
Avatar for Tamara Novitovic tamaranovitovic
4
1.2k
Information Architects: The Missing Link in Design Systems
Avatar for Michelle Chin soysaucechin
1
1.2k
Digital Ethics as a Driver of Design Innovation
Avatar for Per Axbom axbom
PRO
1
460
A Guide to Academic Writing Using Generative AI - A Workshop
Avatar for Kenji Saito ks91
PRO
1
520
Leveraging Curiosity to Care for An Aging Population
Avatar for Cassini Nazir cassininazir
1
540
Highjacked: Video Game Concept Design
Avatar for Ryan Kendrick rkendrick25
PRO
1
480
Why Your Marketing Sucks and What You Can Do About It - Sophie Logan
Avatar for Sophie Logan marketingsoph
0
430
We Analyzed 250 Million AI Search Results: Here's What I Found
Avatar for Josh Blyskal joshbly
2
2k
The SEO identity crisis: Don't let AI make you average
Avatar for Varn varn
0
590
The SEO Collaboration Effect
Avatar for Kristina Bergwall kristinabergwall1
1
590

Transcript

  1. @dshack Human Load Balancing Creative Strategies for Managing On-Call

  2. @dshack PagerDuty 6 years in the business 1,000s of customers

    around the world 10,000s of schedules, some crazier than others

  3. @dshack On-Call Human(s) Problem

  4. @dshack Optimizing On-Call Effective Response Low Switching Costs Sustainable

  5. @dshack Rotations

  6. @dshack Weekly (or biweekly) Rotation S M T W Th

    F Sa A B C D

  7. @dshack Weekday/Weekend S M T W Th F Sa C

    A D D B A A C B B D C

  8. @dshack Monthly A B C Jan Feb Mar

  9. @dshack Daily S M T W Th F Sa A

    B C D A B C D A B C D A B

  10. @dshack Hourly? 8am-10am A 10am-12pm B 12pm-2pm C 2pm-4pm D

    4pm-6pm E

  11. @dshack Follow-the-sun 8am-4pm UTC-8 8am-4pm UTC+0 8am-4pm UTC+8

  12. @dshack Dynamic Routing

  13. @dshack Round Robin A B C

  14. @dshack Race to the pager

  15. @dshack Deploy-driven

  16. @dshack Pro Tips

  17. @dshack Ritualize handoff Midweek is best Write down significant events

    Secondaries before or after primaries in rotations

  18. @dshack Empower responders to fix shit On-call? Work on issues

    that affect on-call Concentrate interrupts on on-call person to help the rest of the team achieve flow

  19. @dshack Page-Measure-Learn Figure out what’s working and what doesn’t Try

    new stuff Keep improving!

  20. @dshack Happy On-Calling!