Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Human Load Balancing: Creative Strategies for M...
Search
David
November 11, 2015
Business
0
130
Human Load Balancing: Creative Strategies for Managing On-Call
Some stuff we've seen about what works— and doesn't — talking to customers at PagerDuty.
David
November 11, 2015
Tweet
Share
More Decks by David
See All by David
Lessons from the Dark Side: DevOps and Product
dshack
1
740
#Hugops in Practice v1.0 - DevOpsDays Detroit
dshack
0
370
Other Decks in Business
See All in Business
フルカイテン株式会社 採用資料
fullkaiten
0
68k
KINTOテクノロジーズ OsakaTechLab説明資料 / ktc-osakatechlab-introduction.pdf
ktc_creative
0
570
株式会社ネイチャーズウェイ会社説明資料
naturesway
1
140
Sales Marker Culture book
salesmarker
PRO
36
58k
コミュニティでUGCを増やす技術
chlorine0528
1
260
RとLLMで自然言語処理
bob3bob3
3
520
セーフィー株式会社(Safie Inc.) 会社紹介資料
safie_recruit
6
360k
ties|クラウド顧客・案件管理システム - サービスのご紹介
so_kotani
2
460
チーム力を高める「ストロータワー」
chibanba1982
PRO
0
550
DMM.com アルファ室採用案内資料
dmmcom2025
0
500
ユウミ会社説明資料
yumi2023
0
1.3k
ラッコキーワード サービス紹介資料
rakko
0
530
Featured
See All Featured
The Cult of Friendly URLs
andyhume
79
6.5k
Fantastic passwords and where to find them - at NoRuKo
philnash
51
3.3k
Become a Pro
speakerdeck
PRO
29
5.4k
Principles of Awesome APIs and How to Build Them.
keavy
126
17k
The Language of Interfaces
destraynor
158
25k
Save Time (by Creating Custom Rails Generators)
garrettdimon
PRO
31
1.3k
Music & Morning Musume
bryan
46
6.7k
Code Review Best Practice
trishagee
69
19k
Large-scale JavaScript Application Architecture
addyosmani
512
110k
Refactoring Trust on Your Teams (GOTO; Chicago 2020)
rmw
34
3.1k
The Cost Of JavaScript in 2023
addyosmani
51
8.5k
A Modern Web Designer's Workflow
chriscoyier
695
190k
Transcript
@dshack Human Load Balancing Creative Strategies for Managing On-Call
@dshack PagerDuty 6 years in the business 1,000s of customers
around the world 10,000s of schedules, some crazier than others
@dshack On-Call Human(s) Problem
@dshack Optimizing On-Call Effective Response Low Switching Costs Sustainable
@dshack Rotations
@dshack Weekly (or biweekly) Rotation S M T W Th
F Sa A B C D
@dshack Weekday/Weekend S M T W Th F Sa C
A D D B A A C B B D C
@dshack Monthly A B C Jan Feb Mar
@dshack Daily S M T W Th F Sa A
B C D A B C D A B C D A B
@dshack Hourly? 8am-10am A 10am-12pm B 12pm-2pm C 2pm-4pm D
4pm-6pm E
@dshack Follow-the-sun 8am-4pm UTC-8 8am-4pm UTC+0 8am-4pm UTC+8
@dshack Dynamic Routing
@dshack Round Robin A B C
@dshack Race to the pager
@dshack Deploy-driven
@dshack Pro Tips
@dshack Ritualize handoff Midweek is best Write down significant events
Secondaries before or after primaries in rotations
@dshack Empower responders to fix shit On-call? Work on issues
that affect on-call Concentrate interrupts on on-call person to help the rest of the team achieve flow
@dshack Page-Measure-Learn Figure out what’s working and what doesn’t Try
new stuff Keep improving!
@dshack Happy On-Calling!