Lessons from the Dark Side: DevOps and Product

A talk about how a mutual understanding of product management and devops practices helps both sides ship better software. Presented at Velocity Santa Clara 2016.

Transcript

1. @dshack Lessons from the Dark Side DevOps and Product Management David Shackelford, PagerDuty Product
2. @dshack Background
3. @dshack This talk •Why Product matters to DevOps •Why DevOps matters to Product •Strategies for success
4. @dshack Why Product Matters to DevOps
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9. @dshack A Product Manager helps their team (and company) ship the right product to users — Josh Elman, Greylock Partners
10. @dshack A Product Manager helps their team (and company) ship the right product to users — Josh Elman, Greylock Partners
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12. @dshack Customer Discovery UX Design Prototyping Documentation Training Sales Marketing A bunch of stuff happens here User Feedback Business Planning Project Management
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14. @dshack A Product Manager helps their team (and company) ship the right product to users — Josh Elman, Greylock Partners
15. @dshack Dreamliner
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17. @dshack “It doesn’t matter how good your engineering team is if they are not given something worthwhile to build.” — Marty Kagan, SV Product Group
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19. @dshack Continuous Deployment Continuous Delivery Continuous Value
20. @dshack Why DevOps Matters to Product
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27. @dshack DevOps at PagerDuty •Automated testing and deployment •Vertically integrated teams •Embracing failure
28. @dshack It’s all about Feedback
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31. @dshack DevOps makes it faster
32. @dshack High-performing IT organizations…deploy 30 times more frequently with 200 times shorter lead times. -Puppet 2015 State of DevOps Report
33. @dshack Testing is Easy
34. @dshack Deploys are Boring
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36. @dshack DevOps makes it more accurate
37. @dshack Build it, ship it, own it
38. @dshack Bad behavior arises when you abstract people away from the consequences of their actions. — Jez Humble, "There's no such thing as a devops team"
39. @dshack There is No Such Thing as a Non- Functional Requirement
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43. @dshack DevOps makes it safer
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45. @dshack Planning for failure
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48. @dshack Strategies for Success
49. @dshack Share Discovery
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53. @dshack A user story is a placeholder for a conversation
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55. @dshack Share Backlogs
56. @dshack Product Choices have Operational Consequences
57. @dshack Operational Choices have Product Consequences
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61. @dshack Share Humanity
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65. @dshack Results
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67. @dshack New Service 2014 2.5 Months 2016 8 Days
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69. @dshack “I don’t know what you guys are doing over there, but I like it.”
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72. @dshack Thanks! David Shackelford @dshack PagerDuty