Lessons from the Dark Side: DevOps and Product

A talk about how a mutual understanding of product management and devops practices helps both sides ship better software. Presented at Velocity Santa Clara 2016.

Transcript

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   Lessons from the
   Dark Side
   DevOps and Product Management
   David Shackelford, PagerDuty Product
   

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   Background
   

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   This talk
   •Why Product matters to DevOps
   •Why DevOps matters to Product
   •Strategies for success
   

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   Why Product Matters
   to DevOps
   

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   A Product Manager helps their team
   (and company) ship the right
   product to users
   — Josh Elman, Greylock Partners
   

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    A Product Manager helps their team
    (and company) ship the right
    product to users
    — Josh Elman, Greylock Partners
    

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    Customer
    Discovery
    UX
    Design
    Prototyping
    Documentation
    Training
    Sales
    Marketing
    A bunch of stuff happens here
    User
    Feedback
    Business
    Planning
    Project Management
    

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    A Product Manager helps their team
    (and company) ship the right
    product to users
    — Josh Elman, Greylock Partners
    

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    Dreamliner
    

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    “It doesn’t matter how good your
    engineering team is if they are not
    given something worthwhile to
    build.”
    — Marty Kagan, SV Product Group
    

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    Continuous Deployment
    Continuous Delivery
    Continuous Value
    

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    Why DevOps Matters
    to Product
    

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    DevOps at PagerDuty
    •Automated testing and deployment
    •Vertically integrated teams
    •Embracing failure
    

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    It’s all about Feedback
    

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    DevOps makes it
    faster
    

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    High-performing IT organizations…deploy
    30 times more frequently with 200 times
    shorter lead times.
    -Puppet 2015 State of DevOps Report
    

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    Testing is Easy
    

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    Deploys are Boring
    

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    DevOps makes it
    more accurate
    

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    Build it, ship it, own it
    

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    Bad behavior arises when you
    abstract people away from the
    consequences of their actions.
    — Jez Humble, "There's no such thing
    as a devops team"
    

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    There is No Such
    Thing as a Non-
    Functional
    Requirement
    

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    DevOps makes it
    safer
    

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    Planning for failure
    

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    Strategies for
    Success
    

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    Share Discovery
    

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    A user story is a
    placeholder for a
    conversation
    

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    Share Backlogs
    

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    Product Choices
    have Operational
    Consequences
    

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    Operational Choices
    have Product
    Consequences
    

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    Share Humanity
    

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    Results
    

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    New Service
    2014
    2.5 Months
    2016
    8 Days
    

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    “I don’t know what you
    guys are doing over there,
    but I like it.”
    

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    Thanks!
    David Shackelford
    @dshack
    PagerDuty
    

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