My Agile Journey in Progressing an Agile Revolution, 1st Conference 2016-02-15

Transcript

1. MY JOURNEY IN PROGRESSING AN AGILE REVOLUTION Ed O’Shaughnessy It

   was the best of times, it was the worst of times 1st Conference 15th February 2016
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3. About me {ed | eddie | edmund} I’m an Agile

   Coach and Change Agent I (try to) help people work together more effectively When I’m not being disruptive and typing up Post-It notes, you can find me lurking @agileeddie All views expressed or implied are mine, and do not represent any organisation or anyone else, past, present or in the future of this or any other timeline

4. 15,000+ employees USD 535 billion in dividend and interest payments

   500+ million customer interactions/transactions processed each year 17.3 million calls handled by our call centres each year 16,000 clients 20 countries ASX 20 65% Many of the world’s leading organisations use our services, including: DOW 30 77% Hang Seng Index 76% European ETF market 60% Canadian Transfer Agent market 66% ~6 billion Market cap of AUD 125 million shareholders and participants

5. 250+ Applications 660+ Technologies 1,100+ Technology Staff 30+ Business Units

6. WHO’S ON AN AGILE JOURNEY?

7. HOW’S THAT WORKING FOR YOU?

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12. WHAT JOB ARE YOU HIRING AGILE FOR?

13. THE EXISTENTIAL THREAT

14. A FABIAN STRATEGY TO TRANSFORMATION

15. MAKING THE SWITCH TO AGILE

16. PUSH OF THE SITUATION INERTIA OF THE PRESENT PULL OF

    THE NEW IDEA ANXIETY OF THE NEW SOLUTION YOU PROGRESS-MAKING FORCES PROGRESS-HINDERING FORCES CURRENT CAPABILITY NEW CAPABILITY

17. ALWAYS ASK THE TURTLE GLORIA STEINEM

18. CHANGE IS COMPLICATED 100s of Individuals Geography & Timezones Multiple

    Levels Timing & Scheduling Products & Technology

19. FORCES IN PLAY – Push Of The Old

20. FORCES IN PLAY – Push Of The Old Dealing with

    risks ‘Watermelon’ progress Big, strategic projects Stressful workloads Coordination Overheads

21. FORCES IN PLAY – Pull Of The New

22. See the Work & Progress Scope & Risk Control A

    Promise of Fixing Problems Prioritisation by Business Value Try Something New FORCES IN PLAY – Pull Of The New

23. FORCES IN PLAY – Inertia Of Present

24. FORCES IN PLAY – Inertia Of Present Switching Costs Cooperative

    Culture Project Management Model Organisational Design Has Always Worked for Us this Way

25. FORCES IN PLAY – Anxiety Of The New

26. FORCES IN PLAY – Anxiety Of The New Fear of

    Change Cost of Re-engineering Disruption to Delivery Lack of Perceived Benefit Power Structure Changes

27. PUSH OF THE SITUATION INERTIA OF THE PRESENT PULL OF

    THE NEW IDEA ANXIETY OF THE NEW SOLUTION YOU CURRENT CAPABILITY NEW CAPABILITY PROGRESS-MAKING FORCES PROGRESS-HINDERING FORCES

28. AGILE ADOPTION IN AN ENTERPRISE!

29. TRAVELING THE PATH TO AGILITY Defined the What & How

    Formed a Willing Coalition Got my hands dirty Helped others Learn By Doing Focused on showing benefits Relentlessly communicated

30. REMEMBER THIS GAL?

31. Keep Doing Start Doing Stop Doing

32. Ok team, the Safety Check results are in. Some of

    you are not feeling safe. We need to discuss how we improve safety as a team. But Ed, people here are feeling too unsafe to even talk about how to improve safety! Oh sh*t! I guess we better postpone this retrospective and work on safety off line Thanks for the 5 minute retro Ed!

33. SOME OBSERVATIONS

34. HI, I’M YOUR AGILE COACH!

35. Fear of the Unknown Mistrust Job Security Bad Timing Individual’s

    Predisposition PEOPLE RESIST CHANGE

36. CULTURE GROWS AROUND OBSTRUCTIONS

37. TRANSPARENCY

38. THINGS TO PONDER

39. AGILE METRICS Team Velocity Release Burnup Chart Stakeholder NPS Happiness

    Sprint Burndown Chart

40. TRY LOOKING OUT THE WINDOW

41. KEEP IN MIND They might not be thirsty Your water

    may be contaminated There’s a better drinking hole They may fear falling in You haven’t won their trust yet

42. REMAIN RELEVANT They have many other worries You’re not the

    only game in town Solve their problems, not yours Become a Trusted Advisor Make things better, not different

43. BRINGING ABOUT THE SWITCH

44. RATIONAL (Logos) Lean Systems Thinking RELATIONAL (Pathos) Agile, Servant Leadership

    PRACTICAL (Ethos) Scrum, Kanban, XP, Lean DIRECTIONAL (Praxis) Value Driven, Experimental

45. IT’S ALWAYS ABOUT THE CONVERSATIONS

46. SOME TAKEAWAYS Baseline at the start Focus on the people

    Form a willing coalition Work across all levels Create safe environments Bring you’re A-game!

47. AND ALWAYS ASK THE TURTLE!

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49. “A wonderful fact to reflect upon, that every human creature

    is constituted to be that profound secret and mystery to every other.”

50. Colophon: A Tale of Two Cities: A Reader's Companion: With

    Embedded Notes. by Susanne Alleyn http://www.amazon.co.uk/dp/B00K40L834 Jacques-Louis David - frome de lutene, Public Domain https://commons.wikimedia.org/w/index.php?curid=641013 Dr Phil, COPYRIGHT ® 2015 PETESKI PRODUCTIONS, INC. ALL RIGHTS RESERVED http://haggardhawksblog.blogspot.co.uk/2015/07/aphercotropism.html http://www.earthporm.com/10-tree-roots-winning-battle-concrete/ The term APHERCOTROPISM refers to the response an organism makes as it grows to overcome an obstacle in its way. Resistance to change https://davenicolette.wordpress.com/2016/02/03/beyond-resistance/ http://dhemery.com/articles/resistance_as_a_resource/ Bridges, William. Managing Transitions. Reading, Mass: Addison-Wesley, 1991. http://www.forbes.com/sites/lisaquast/2012/11/26/overcome-the-5-main-reasons-people-resist-change/ http://jobstobedone.org/ https://cantina.co/switching-and-jobs-to-be-done-discovering-why-people-really-hire-products/ http://leandroherrero.com/habits-have-no-meaning-they-create-it-start-with-behaviours-get-meaning/ http://www.bioteams.com/2012/09/13/a_practical_framework.html http://leadership.org.au/resources/leadership-models-tools/ https://www.mindtools.com/pages/article/servant-leadership.htm http://illustratedagile.com/files/Servant%20Leadership%20Principles-Illustrated%20Agile.pdf http://www.bioteams.com/2012/09/13/a_practical_framework.html Servant-Leader Within, The: A Transformative Path, Robert K. Greenleaf Saudi stunt driving http://www.reuters.com/news/picture/saudi-stunt-driving?articleId=USRTXY4TZ The Borg begin invading the Enterprise http://memory-alpha.wikia.com/wiki/The_Best_of_Both_Worlds_(episode) http://www.flaticon.com/ Icons designed by Freepik Images (cc) https://www.flickr.com/