Psychological Safety -- Foundation of Effective Collaboration. LAST Conference

Psychological Safety -- Foundation of Effective Collaboration. LAST Conference

LAST2016 Conference, Melbourne, 30-June & 1-July 2016



July 01, 2016


  1. Psychological Safety foundation of effective collaboration | Daniel Prager

    @agilejitsu Victoria Schiffer @erdbeervogel Ed O’Shaughnessy @agileeddie
  2. Safe work is ‘the gate’ to all work Let us

    pass through this gate Eiji Toyoda, 1957 Former president and chairman of Toyota “
  3. Psychological safety is a sense of confidence that the team

    will not embarrass, reject or punish someone for speaking up. It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves. Amy Edmondson Psychological safety and learning behavior in work teams
  4. Inattention to Results Avoidance of Accountability Lack of Commitment Fear

    of Conflict Absence of Trust Dysfunctions of a Team Psychological Safety

  6. • If I ask a question or seek information, I

    won’t be seen as ignorant • When I admit a mistake or ask for help I won’t be judged incompetent • I can reflect openly on past performance and failures (not just my own), without being labelled negative • I can seek feedback on my own performance, without feeling that I am wasting time or being excessively needy
  7. 1 5 2 4 3 Very UNSAFE Totally SAFE How

    SAFE do you feel at work?

  9. ACT I, SCENE I: Roleplay!

  10. A little Verbal Judo Remain calm & re-direct Disarm with

    empathy Gain the initiative Create safe options Grin & bear it Get sucked in Walk away
  11. ACT II, SCENE I: Let's try that again!

  12. 1 5 2 4 3 Very UNSAFE Totally SAFE How

    SAFE do you feel at work, now?
  13. None
  14. Daniel Prager, Agile Coach Colonial First State, Skillfire, YouPatch @agilejitsu Victoria Schiffer, Agile Coach SEEK @erdbeervogel Ed O’Shaughnessy, Agile Coach Computershare Technology Services @agileeddie
  15. References 1: Edmondson, A.C. Psychological safety and learning behavior in

    work teams. Administrative Science Quarterly, 44(2). 1999 Overcoming Barriers to Collaboration: Psychological Safety and learning in Diverse Teams, Amy C. Edmondson and Kathryn S. Roloff Team Effectiveness In Complex Organizations Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Amy C. Edmondson Building the Future: Big Teaming for Audacious Innovation, Amy Edmondson et al Building a psychologically safe workplace: Amy Edmondson at TEDxHGSE What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times Magazine, 25 Feb 2016 The five keys to a successful Google team, Julia Rozovsky How to Be More Productive, Stephen J. Dubner, Freakonomics Radio, 20 April 2016 3 ways to promote psychological safety in your team, Dr Todd Hall
  16. References 2: Verbal Judo: The Gentle Art of Persuasion, George

    J. Thompson et al Verbal Judo: Diffusing Conflict Through Conversation Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn Carl Braun on Communicating Like a Grown-Up Organismic integration theory, Dr Simon Moss The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni Part 2: Intuitive creativity techniques – Three examples (Headstand technique) Icons designed by Freepik Photographs c

  18. None