Psychological Safety -- Foundation of Effective Collaboration. LAST Conference

LAST2016 Conference, Melbourne, 30-June & 1-July 2016

Transcript

1. Psychological Safety foundation of effective collaboration | http://lanyrd.com/sfcbrd Daniel Prager @agilejitsu Victoria Schiffer @erdbeervogel Ed O’Shaughnessy @agileeddie
2. Safe work is ‘the gate’ to all work Let us pass through this gate Eiji Toyoda, 1957 Former president and chairman of Toyota “ https://flic.kr/p/9touPG
3. Psychological safety is a sense of confidence that the team will not embarrass, reject or punish someone for speaking up. It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves. Amy Edmondson Psychological safety and learning behavior in work teams https://flic.kr/p/i8nEz
4. Inattention to Results Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust Dysfunctions of a Team Psychological Safety
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6. • If I ask a question or seek information, I won’t be seen as ignorant • When I admit a mistake or ask for help I won’t be judged incompetent • I can reflect openly on past performance and failures (not just my own), without being labelled negative • I can seek feedback on my own performance, without feeling that I am wasting time or being excessively needy https://flic.kr/p/e5MDZi
7. 1 5 2 4 3 Very UNSAFE Totally SAFE How SAFE do you feel at work? https://flic.kr/p/8qEzmY
8. HEADSTAND BRAINSTORM! https://flic.kr/p/oUnkGx
9. ACT I, SCENE I: Roleplay! https://flic.kr/p/2PHZ1b
10. A little Verbal Judo Remain calm & re-direct Disarm with empathy Gain the initiative Create safe options Grin & bear it Get sucked in Walk away
11. ACT II, SCENE I: Let's try that again! https://flic.kr/p/2PHZ1b
12. 1 5 2 4 3 Very UNSAFE Totally SAFE How SAFE do you feel at work, now? https://flic.kr/p/8qEzmY
14. Daniel Prager, Agile Coach Colonial First State, Skillfire, YouPatch https://www.linkedin.com/in/danielaprager https://agile-jitsu.blogspot.com.au/ @agilejitsu Victoria Schiffer, Agile Coach SEEK https://www.linkedin.com/in/victoriaschiffer @erdbeervogel Ed O’Shaughnessy, Agile Coach Computershare Technology Services https://au.linkedin.com/in/edmundoshaughnessy @agileeddie
15. References 1: Edmondson, A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2). 1999 http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Edmondson%20Psychological%20safety.pdf Overcoming Barriers to Collaboration: Psychological Safety and learning in Diverse Teams, Amy C. Edmondson and Kathryn S. Roloff Team Effectiveness In Complex Organizations https://amzn.com/0805858814 Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Amy C. Edmondson https://amzn.com/078797093X Building the Future: Big Teaming for Audacious Innovation, Amy Edmondson et al https://amzn.com/1626564191 Building a psychologically safe workplace: Amy Edmondson at TEDxHGSE https://youtu.be/LhoLuui9gX8 What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times Magazine, 25 Feb 2016 http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html The five keys to a successful Google team, Julia Rozovsky https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/ How to Be More Productive, Stephen J. Dubner, Freakonomics Radio, 20 April 2016 http://freakonomics.com/podcast/how-to-be-more-productive/ 3 ways to promote psychological safety in your team, Dr Todd Hall http://drtoddhall.com/3-ways-to-promote-psychological-safety-in-your-team/
16. References 2: Verbal Judo: The Gentle Art of Persuasion, George J. Thompson et al https://amzn.com/0062107704 Verbal Judo: Diffusing Conflict Through Conversation https://youtu.be/btBw70HAys4 Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn https://amzn.com/0312152272 Carl Braun on Communicating Like a Grown-Up https://www.farnamstreetblog.com/2016/03/carl-braun-communicating/ Organismic integration theory, Dr Simon Moss http://www.sicotests.com/psyarticle.asp?id=440 The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni https://amzn.com/0787960756 Part 2: Intuitive creativity techniques – Three examples (Headstand technique) http://www.kit-gruendernews.de/tag/kopfstandtechnik/?lang=en http://www.flaticon.com/packs/ Icons designed by Freepik www.flickr.com Photographs c
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