Banking System – we choice which bank to use • Airline Flight’s – we have a choice of which airline to use and to pay extra to have a boarding card • Internet Shopping – you can choose to go to the shops • Parcel Delivery Companies – don’t order parcels, get them yourself • Lottery Online – Go to the shops and pick up a ticket • The NHS – Choose not to get sick – unrealistic!
some money out and they said that because you had not been to the branch before you had to tell them everything about yourself before they would give you any money. • Would you be happy with this? • No • So why do we treat patients in the NHS like it?
• If something is in a paper record and never read than that is where it will stay • If something is in a electronic system it can be flagged and read by those that need to see it • It can be used to analyse the care provided • It can be used to help make a difference so the same mistake does not happen twice
my own trust • There is audit evidence that only about 70% of observations are actually done and/or recorded when done paper based • When electronic systems are introduced recording increases to nearly 100%. • Partly, this is due to the fact that it is obvious where the gaps are and, perhaps more importantly, who is responsible. • Steps in tasks can be made compulsory and there is no ‘corner-cutting’ or skipping items http://www.buildingbetterhealthcare.co.uk/technical/article_page/Comment_How _healthcare_IT_can_help_address_the_findings_of_the_Francis_Report/86940 Accessed 2/6/13
be investigated, analysed and presented in meaningful way to those that need that information this therefore provided the ability to remember and learn from mistakes as well as provide a real-time picture of how things are, were and to prevent mistakes from happening again
the paper out of the NHS, it is about making sure the information we hold on society is the most useful and meaningful form to benefit not only the patient but the population as a whole.