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How CDL Combats Fraud and Provides Customer Insights with the Elastic Stack

How CDL Combats Fraud and Provides Customer Insights with the Elastic Stack

Elastic{ON} Tour London - June 22, 2017

Learn how CDL, a software provider for the retail insurance sector, processes vast amounts of consumer data in milliseconds to help insurance providers combat fraud, learn consumer habits, and more.

Matt Houghton | Technical Consultant | CDL
Simon Thorley | Senior Engineer for Hummingbird | CDL
Rob Trueman | Application Services Manager | CDL

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Elastic Co

June 22, 2017
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Transcript

  1. Rob Trueman, Application Services Manager Matt Houghton, Technical Consultant Simon

    Thorley, Senior Engineer @CDL_Software how CDL combats fraud & provides customer insights with the Elastic Stack
  2. None
  3. 15 comparison sites 640+ staff £53,000,000 turnover 50+ insurer partnerships

    100+ Internet brands £4.5 billion GWP 260 vehicle data customers 40 years experience 650,000 hub quotes per day £3,000,000 R&D p.a. ~50% comparison sites
  4. None
  5. hummingbird

  6. our industry has a problem

  7. polluted by fraud £1.3Bn detected cases £2.1Bn undetected cases current

    spend £200m/yr costs every household £50/year our industry has a problem fraud increasing year on year
  8. customer-centric

  9. how it all started

  10. how it all started

  11. big iron

  12. big iron rigid models high
 storage cost offline/batch wheel in,

    wheel out limited exadata pure data
  13. cloud hosting

  14. cloud hosting hybrid private cloud scaleability time to market proven

    security limitless
  15. open software

  16. open software well supported rapidly evolving portable easy to move

    cost effective flexible community
  17. query data in real time 
 catch fraud & quote

    manipulation
  18. query data in real time 
 catch fraud & quote

    manipulation
  19. None
  20. 21 million quotes 148 million MOT fast!

  21. None
  22. hummingbird

  23. your own google fraud, quote manipulation & error high volume

    lookups e.g. vehicle and loyalty cards customer insight e.g. churn, shopping around generic enrichment & lookup service faster than fast!
  24. your own google fraud, quote manipulation & error high volume

    lookups e.g. vehicle and loyalty cards customer insight e.g. churn, shopping around generic enrichment & lookup service faster than fast!
  25. None
  26. design principles

  27. design principles elasticity value speed performance availability mitigate risk

  28. design principles

  29. design principles external validation elastic consultancy services aws well architected

    framework
  30. technology

  31. technology

  32. our Elastic Stack curator

  33. our Elastic Stack curator

  34. does it work? this is production 1.7 million requests per

    day 1,202 per minute
  35. does it work? this is production 1.7 million requests per

    day 1,202 per minute
  36. None
  37. None
  38. catching what we might miss machine learning going beyond the

    obvious
  39. catching what we might miss machine learning going beyond the

    obvious
  40. None
  41. None
  42. None
  43. None
  44. None
  45. None
  46. None
  47. whats next?

  48. canvas

  49. elastic sql interface

  50. elastic cloud enterprise

  51. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software

  52. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software

  53. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software

  54. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software