How CDL Combats Fraud and Provides Customer Insights with the Elastic Stack

Elastic{ON} Tour London - June 22, 2017

Learn how CDL, a software provider for the retail insurance sector, processes vast amounts of consumer data in milliseconds to help insurance providers combat fraud, learn consumer habits, and more.

Matt Houghton | Technical Consultant | CDL
Simon Thorley | Senior Engineer for Hummingbird | CDL
Rob Trueman | Application Services Manager | CDL

Transcript

1. Rob Trueman, Application Services Manager Matt Houghton, Technical Consultant Simon Thorley, Senior Engineer @CDL_Software how CDL combats fraud & provides customer insights with the Elastic Stack
3. 15 comparison sites 640+ staff £53,000,000 turnover 50+ insurer partnerships 100+ Internet brands £4.5 billion GWP 260 vehicle data customers 40 years experience 650,000 hub quotes per day £3,000,000 R&D p.a. ~50% comparison sites
5. hummingbird
6. our industry has a problem
7. polluted by fraud £1.3Bn detected cases £2.1Bn undetected cases current spend £200m/yr costs every household £50/year our industry has a problem fraud increasing year on year
8. customer-centric
9. how it all started
10. how it all started
11. big iron
12. big iron rigid models high
 storage cost offline/batch wheel in, wheel out limited exadata pure data
13. cloud hosting
14. cloud hosting hybrid private cloud scaleability time to market proven security limitless
15. open software
16. open software well supported rapidly evolving portable easy to move cost effective flexible community
17. query data in real time 
 catch fraud & quote manipulation
18. query data in real time 
 catch fraud & quote manipulation
20. 21 million quotes 148 million MOT fast!
22. hummingbird
23. your own google fraud, quote manipulation & error high volume lookups e.g. vehicle and loyalty cards customer insight e.g. churn, shopping around generic enrichment & lookup service faster than fast!
24. your own google fraud, quote manipulation & error high volume lookups e.g. vehicle and loyalty cards customer insight e.g. churn, shopping around generic enrichment & lookup service faster than fast!
26. design principles
27. design principles elasticity value speed performance availability mitigate risk
28. design principles
29. design principles external validation elastic consultancy services aws well architected framework
30. technology
31. technology
32. our Elastic Stack curator
33. our Elastic Stack curator
34. does it work? this is production 1.7 million requests per day 1,202 per minute
35. does it work? this is production 1.7 million requests per day 1,202 per minute
38. catching what we might miss machine learning going beyond the obvious
39. catching what we might miss machine learning going beyond the obvious
47. whats next?
48. canvas
49. elastic sql interface
50. elastic cloud enterprise
51. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software
52. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software
53. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software
54. come & say hello demo booth 1 2:45-3:15pm www.cdl.co.uk @CDL_Software