Was it something I said?

Bug reports, standups, issue queues, retrospectives, pull requests, code reviews, flame-outs. We're constantly communicating and if we don't take the time to stop and think about what state of mind will be most productive, we can sometimes say things that put us further behind. Nothing disrupts flow like unproductive communication! In this session Emma Jane Hogbin Westby will show you a new way of thinking about how people behave in the workplace. She will walk you through three types of thinking strategies; and show you how to apply these strategies to create more productive interactions with your co-workers.

Presented at https://brewingagile.org/

Transcript

1. Was It Something I Said? Emma Jane Hogbin Westby www.gitforteams.com @emmajanehw
4. Effective communication is hard. It frustrates me. So I think about it a lot.
5. This is my 4Di profile
6. You don’t need to take the test to use the system.
7. Modes of Thinking Decide validate values-driven experience crux trust your heart conclude Understand clarify empathize tune-in scan express structure Create brainstorm challenge reframe envision flow flash of insight
8. Creative Thinking brainstorm challenge reframe envision flow flash of insight
9. Common Phrases of a Creative Thinker • “Can we try ...” • “I know we’re done, but what about ...” • “OMG! I just had this great idea ...” • “Have you thought about doing it like this instead ...”
10. Understanding Thinking clarify empathise tune-in scan express structure
11. Common Phrases of an Understanding Thinker • “So what you’re saying is ...” • “Just to clarify ...” • “Can you tell me how ...” • “Is this related to ...” • “So I made this spreadsheet ...” • “That must feel horrible!”
12. Decision Thinking validate values-driven experience crux trust your heart conclude
13. Common Phrases of a Decision Thinker • “I don’t know why, but ...” • “I’m ready to move on to ...” • “We’ve already made a decision ...” • “Last time we tried this ...” • “So I think the real problem is ...” • “My gut tells me ...”
14. Can you think of someone who uses these phrases?
15. So if people have personal operating preferences...
16. ...how do we switch modes and get everyone working from a common language?
17. Stop wasting time. Start on the same page. Stay on the same page.
18. Plan meetings around outcomes, not agendas. Decision validate values-driven experience crux trust your heart conclude Understand clarify empathise tune-in scan express structure Creative brainstorm challenge reframe envision flow flash of insight
19. Decision Outcomes • Advice and recommendations • Critical assessments • Conclusions and decisions
20. Brainstorm » Decide
21. Report » Decide
22. Creative Outcomes • Idea generation • Reframing problems • Future scenarios
23. Information » Options
24. Crux » Brainstorm
25. Understanding Outcomes • Information and clarification • Analysis and a plan • Appreciative understanding
26. Facts » Understanding
27. Possibilities » Structure
28. Meeting Agenda 9AM - Welcome 9:15 - Topic 1 9:45 - Topic 2 10AM - Coffee 10:15 - Blah 10:45 - Bored
29. Meeting Agenda 9AM - Welcome 9:15 - 9:45 - 10AM - Break 10:15 - 10:45 -
30. 4 Dimensions of Total Intelligence
31. Preferences are at play. Plan to speak with intention. Decide Understand Create
32. Emma Jane Hogbin Westby www.gitforteams.com @emmajanehw